Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Feb 12, 2020 06:40:38 PM by Avery O
Hi Tam,
A member of the team will reach out to you with more information about your account.
Feb 13, 2020 11:25:56 AM by Isabella L
Thank you for letting me know Avery O! May I know exactly how what method the team will contact me, such as through Upwork private message or email?
Feb 13, 2020 12:02:00 PM by Bojan S
Hi Isabella,
Please be reminded that Upwork does not allow users to have multiple accounts. One of our team members will reach out to you directly to further assist you with this concern.
Thank you!
Feb 13, 2020 06:33:54 PM by Preston S
Feb 13, 2020 07:32:45 PM by Avery O
Hi Preston,
I'll share your concern with the Customer Support Team so that they can reach out to you and assist you further.
Feb 14, 2020 09:23:52 AM by Abdulroqeeb A
I cannot sign up with my phone number. The system says "This number is being used by another account".
Feb 14, 2020 09:59:56 AM by Bojan S
Hi Abdulroqeeb,
I checked and it looks like you were able to successfully verify your phone number. Please reach back to us here if you still need any assistance.
Thank you!
Feb 14, 2020 10:03:28 AM by Abdulroqeeb A
Feb 14, 2020 10:37:05 AM by Bojan S
Thank you for following up, Abdulroqeeb!
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Feb 15, 2020 03:02:33 PM Edited Feb 15, 2020 03:04:27 PM by Taylurluv D
My code for the phone number security thing won't send to my phone and I've resent it a million times. I can't bypass it so what do I do?
Feb 15, 2020 06:08:21 PM by Joanne P
Hi Taylurluv,
We'll have one of our agents reach out to you via a support ticket to assist you with your request. Thank you.
Feb 15, 2020 04:55:46 PM by Kate C
Hello, I am trying to create my freelancing account, but it says my phone number is being used by another account, which I don't believe it is. Please advise.
Feb 15, 2020 06:47:00 PM by Joanne P
Hi Kate,
We'll have one of our agents reach out to you via a support ticket to assist you with your request. Thank you.
Feb 15, 2020 11:18:52 PM by Nicole M
I'm unable to verify my phone number through the create profile page. I'm not getting a code sent via text. Can someone please assist with this matter?
Thanks.
Feb 16, 2020 12:42:37 AM by Aleksandar D
Hi Nicole,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Jan 19, 2020 02:52:14 PM by Joanne P
Hi Damien,
Could you please send me a PM with the details of your other account so I can check? You can PM me by clicking on my name. Thank you!
Feb 16, 2020 08:00:38 AM by Leah S
Trying to set up my account, but I get a message saying my phone number is already in use? Anyone able to help? Thanks!
Feb 16, 2020 11:56:15 AM by Joanne P
Hi Leah,
One of our team members will reach out to you directly via a support ticket to assist you further. Thank you!
Feb 16, 2020 03:58:35 PM by Becca S
I started a previous account with a different type of work and I no longer have the account information or access to the email that it was set up with. I cannot complete the set up of a new account because the system flags my phone number as a duplicate and will not allow me to move forward.
Feb 16, 2020 05:13:47 PM by Joanne P
Hi Becca,
One of our team members will reach out to you directly via a support ticket to assist you further. Thank you!
Feb 16, 2020 08:13:02 PM by Jason L
Feb 16, 2020 09:41:04 PM by Avery O
Hi Jason,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Feb 17, 2020 02:14:33 AM by Eddie J
The last step of the sign up process is verifying your phone number.
Unfortunatly, I am not receieving the text message.
I've checked my number 100 times, and I've resent it a few times.
I've had similar issues with my phone before, when receiving automated SMSs. SMSs from a normal number are fine, and I can also receieve calls. Is there a way round this? Can someone just call me, or text me form their phone to verify?
Feb 17, 2020 02:36:59 AM by Goran V
Hi Eddie,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.
Feb 17, 2020 06:30:19 PM by Kelsey W
I'm trying to create a profile as a freelancer, and am able to receive verification codes by phone if I enable it in my settings. I am not, however, able to receive the code on the same phone as part of submitting my profile for approval.
Feb 17, 2020 08:59:21 PM by Avery O
Hi Kelsey,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Feb 18, 2020 01:31:51 AM by Amanda C
Hi, I'm setting up upwork and on step 10 where I have to enter my phone number for upwork to send me a security code that I can enter. I entered the wrong number but see no option to change it. How can I change it? Thanks!
Feb 18, 2020 01:59:07 AM by Goran V
Hi Amanda,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Feb 18, 2020 08:11:15 AM by Muhammad Adnan A
I am trying to verify my phone number with upwork but unfortunately, I can't receive any verification code on my personal number. I checked my number again and again but I put the correct number in the filed. Now the website can't accept that same number. Can you please help me with it?
Thanks
Feb 18, 2020 08:40:45 AM by Bojan S
Hi Adnan,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Feb 18, 2020 04:48:52 PM by Andrew M
It's saying my phone number has been used. Which it has been, but it was an old account I deleted that no longer exists. How can I confirm my phone on my new account?
Feb 18, 2020 08:26:28 PM by Avery O
Hi Andrew,
As a gentle reminder, users are not allowed to have more than one freelancer account on Upwork, regardless if the old account is closed, suspended, or the freelancer registration was not accepted.
I would highly recommend that the old account be reinstated, and the new account be closed to comply with the Upwork Terms of Service.
Feb 18, 2020 05:49:44 PM Edited Feb 18, 2020 07:19:24 PM by Avery O
Hi, i attempted to make a new account on upwork some time ago but am unable to finalise it due to my phone number being linked to my old one. However i cannot remember the email associated with this account. Could you please let me know which email is associated with the account for the australian number **edited for Community Guidelines**? thank you very much
Feb 18, 2020 07:22:34 PM by Avery O
Hi Noah,
As a gentle reminder, please know that users are not allowed to have more than one freelancer account on Upwork. I'll share your concern with the Customer Support Team so that they can reach out to you and assist you further.
Feb 19, 2020 06:54:34 AM by Kelly D
Hello
I am experiencing the same problem. I am unable to verify my phone number to complete my profile. Please advise me
Kind regards
Kelly
Feb 19, 2020 07:42:09 AM by Bojan S
Thank you for reaching out to us, Kelly.
One of our team members will reach out to you directly to assist you with your phone verification process.
Feb 19, 2020 08:53:59 PM by Tyler F
I tried every number possible and multiple browsers. When I set up my account, I get to the end to set up my phone number, and click verify, nothing happens.
Feb 19, 2020 10:41:18 PM by Avery O
Hi Tyler,
I'll share your concern with the Customer Support Team so that they can reach out to you and assist you further.
Feb 20, 2020 02:43:03 AM by Goran V
Hi Justin,
Do you need any help with your verification? If yes, can you please share more details about the problem you`re experiencing? Thank you.