Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Nov 8, 2018 08:35:01 AM by Goran V
Hi Alison,
One of our team members will reach out to you via ticket and assist you further with the verification code, thank you.
Dec 2, 2018 03:53:11 PM by Kathryn P
Hi Goran, I have the same issue. I click and click and never get a text verification code which is preventing me from getting into my account. Thank you.
Dec 2, 2018 06:51:46 PM by Avery O
Hi Kathryn,
A member of the Customer Support Team will reach out to you to assist you with your phone verification.
Feb 5, 2018 09:34:18 PM by Carl W
I am in the process of filling out all of the necessary fields so that I can begin looking for work as a freelancer on upwork. However, there is a step that asks for your phone number and it says that a 5-digit verification code will be sent to your phone. I have entered my phone number several times now and am yet to recive the 5-digit code. Can anyone help me with this, as I have already invested a good bit of time up to this point and the system will not let me go any further until I have this 5-digit code. Thanks
Feb 5, 2018 10:13:14 PM by Avery O
Hi Carl,
I went ahead and asked the Customer Support Team to reach out to you to assist you. You should receive an email from one of our Customer Support Agents to help you further.
Mar 1, 2018 04:30:01 PM by Ryan C
Hello Mary,
I have escalated your concern. One of our team members will reach out to you shortly. Thank you!
Sep 5, 2019 10:15:56 PM by Avery O
HI Stephanie, and David,
A member of the Customer Support Team will reach out to each of you to asisst you with your phone verification.
Mar 9, 2018 08:25:36 AM by Nina K
Hi Ryan,
We'll have a member of the team reach out to you directly to help assist you with this.
Mar 15, 2018 07:53:25 PM by Raghul S
Can you do the same for me too! I am not receiving any code either.
Mar 15, 2018 10:18:39 PM Edited Mar 16, 2018 12:08:30 AM by Avery O
Hi Raghul,
I'll go ahead and request the team to look into your account for you.
UPDATE: Hi Raghul, wanted to check if you are still unable to receive the verification codes?
Mar 16, 2018 11:15:24 AM by Raghul S
yes! and it says that I cannot add my number as it has failed to verify it.
Mar 16, 2018 12:14:46 PM by Nina K
Hi Raghul,
We'll have a team member get in touch with you to provide assistance for this.
Mar 26, 2018 05:37:34 AM by John M
Hi, I'm just starting the process with Upwork. I am having the same issue.
Mar 26, 2018 05:42:41 AM Edited Mar 28, 2018 11:50:47 PM by Goran V
Hi John
Did you tried to resend the link and checking if you have received the text?
You can also submit your profile for a review and finish the verification after the review of your application is finished. Thank you!
May 22, 2018 02:43:42 PM by Tea M
Hi, sorry to bother you with the same but, I also seem to be having trouble receiving the message.
May 22, 2018 04:56:28 PM by Ryan C
Hello Tea,
I have escalated your concern. One of our representatives will get in touch with you shortly. Thank you!
Feb 14, 2018 08:51:33 AM by Sophie M
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Feb 14, 2018 10:52:54 AM by Nina K
Hi Sophie,
An agent will reach out to you directly to help assist you with this.
Mar 2, 2018 11:07:24 PM by Avery O
Hi Samuel,
An agent from the Customer Support Team will reach out to you to assist you with your issue.
Mar 15, 2018 10:16:14 PM by Ryan T
I tried multiple browsers, cleared cookies etc to no effect. Can someone help me finish my application?
Mar 15, 2018 10:50:34 PM by Finley C
Hello!
I am trying to verify my account so I can get started on working on various assignments, however, I have run into an issue; when I try to verify my account with a phone number for a text message to be received, I never receive said text message. Can this be resolved?
Thanks!
Mar 16, 2018 12:14:01 AM by Avery O
Hi Finley, and Ryan,
I wanted to check if both of you have tried resending the link to you to check if you will receive the code?
Mar 16, 2018 09:15:03 AM by Finley C
Mar 16, 2018 09:48:28 AM by Nina K
Hi Finley,
We'll have one of our reps reach out to you directly to help you complete this step, thanks!
Mar 23, 2018 10:20:18 PM by Ryan T
Yeah I tried the same thing to no avail, let me know if you guys can reach out to me
Mar 24, 2018 12:12:45 AM by Avery O
Hi Ryan,
The Customer Support Team will reach out to you to assist you with your phone verification.
Apr 30, 2018 01:49:23 PM by Tiffany B
Dear Moderator,
I am having this same problem. I have tried over several days to see if something was wrong with the server, etc. but I am still not receiving my code and cannot move on in the process.
Apr 30, 2018 02:28:44 PM by Nina K
Hi Tiffany,
We'll have a member of our support team reach out to you directly to further assist you. Thanks!
Nov 19, 2018 09:01:38 AM by Juliette D
Hello,
I have been waiting/trying for days and the code/text never arrives, and starting over does not improve the situation. It looks like this is a longstanding known issue needing resolution on the platform.
Nov 19, 2018 09:28:08 AM by Bojan S
Hi Juliette,
One of our team members will reach out to you directly and assist you further with your verification process, thank you for reaching out to us.
Jun 29, 2018 02:54:02 PM by Nathaniel L
Hi, so I'm trying to set up my profile and when I entered my phone number to get a verification text message, I never got it. I'm in a low service area but even when being in high service areas, I still haven't gotten the text. I don't have any options to resend the text either, so I'm stuck in this part of setting up my profile without being able to continue anywhere. Any help would be greatly appreciated!!!
Jun 29, 2018 04:17:46 PM by Ryan C
Hi Nathaniel,
I have escalated your request with our team. One of our team members will reach out to you shortly.
Thank you.
Jun 29, 2018 07:56:28 PM by Tori J
I'm unable to receive the verification code needed to create my profile. This seems to be the only site that I have issues receiving codes from?
Jun 29, 2018 08:28:57 PM by Avery O
Hi Tori
The Customer Support Team will reach out to you to assist you further.
Jan 9, 2018 05:56:09 AM by Jennifer M
I am currently in the process of creating my profile. However, I am stuck at the part where I must use a verification code that is to be sent to my phone. I am using my right phone number but I am just not getting the text message. I have tried different browsers and it still will not work.
Jan 9, 2018 06:03:44 AM by Goran V
Hi Jennifer,
Please double check to ensure you’ve selected your correct country and inputted your mobile phone number in its entirety. If you continue to experience this problem, please select the option to email yourself your verification code.