Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
May 10, 2018 07:25:26 PM by Jennifer B
How do we submit a request for help if we are having this problem, too? I don't see a request for support anywhere. In other words, I need help with this also!
May 10, 2018 09:20:44 PM by Avery O
Hi Jennifer, and Sara,
Please expect the Customer Support Team to reach out to you separately to assist you.
May 10, 2018 06:25:30 PM by Sara H
I'm creating my profile and am not receiving a verification code via text. It is a valid number and I've tried multiple times. Thank you for your assistance!
May 16, 2018 08:33:03 AM by Bryce S
I have not received a verification text. Could someone contact me?
Thanks.
May 16, 2018 10:23:22 AM by Nina K
Hi Bryce,
We'll have one of our agents get in touch with you to assist you with this. Thanks!
Aug 5, 2018 04:53:07 PM by Kristi Z
I am also experiencing this problem. I would like to complete my registration and application, but have not recieved a varification code.
Thank you for any help you can provide.
Aug 5, 2018 06:44:39 PM by Jo-An B
Hi Kristi,
We'll have one of our agents get in touch with you to assist you with the verification process. Thanks!
Aug 6, 2018 10:10:38 AM by Kristi Z
A potential solution for anyone who'd like to try before commenting here - my solution was to try another internet browser. I initially used Chrome and was unable to send the code, but Safari got it on the first try.
Best of luck.
Aug 19, 2018 02:01:41 PM by Logan J
I am having this same issue. I have tried to submit my phone number multiple times to no avail.
Aug 19, 2018 03:23:28 PM by Avery O
Hi Logan,
The Customer Support Team will assist you with your phone verification directly througn an email ticket.
Sep 2, 2018 06:23:29 AM Edited Sep 2, 2018 06:24:23 AM by Mario Robert D
Hello,
I would also like to report I am unable to further verify my profile and use the platform as my US number is not working, it has been working with other sources though.
Please contact me as soon as possible.
Thanks
Mario R. D.
Sep 2, 2018 08:08:14 AM by Joanne P
Hi Mario,
One of our customer support agents will reach out to you via email to assist you further with verifying your contact information. Thanks!
Sep 6, 2018 03:17:32 PM by Valeria K
Hi Tam,
We'll have one of our agents reach out to you and assist you with the verification.
Thanks!
Nov 16, 2018 09:59:00 PM by Jo-An B
Hi Ilayda,
We'll have one of our agents reach out to you and assist you with the verification.
Nov 23, 2018 08:40:18 PM by Valeria K
Hi Daniel,
One of our customer support agents will reach out to you and further assist you with verification.
Thanks!
Jun 10, 2020 11:46:47 PM by Liliana V
Jun 11, 2020 12:14:02 AM by Goran V
Hi Liliana,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.
Nov 11, 2018 01:03:25 PM by Paola A
Nov 11, 2018 01:12:30 PM by Samuel Henry S
it might be from your network provider. Give it a little more time or use another number
Nov 11, 2018 04:20:08 PM by Avery O
Hi Paola,
Looks like you were able to complete your phone verification already. Send us a message if there's anything else we can help you with!
Jun 19, 2018 04:11:23 AM by Goran V
Hi Benjamin,
One of our team members will reach out to you directly and assist you further. Thank you!
Jun 25, 2018 09:56:56 AM by Bojan S
Hi Alyssa,
Someone from the team will reach out to assist you directly regarding this issue! Thank you!
Aug 22, 2018 09:19:26 PM by Molly T
Hello,
I am in the process of creating my profile and it asks me to verify my phone number. I am entering the correct number but not receiving the text. I tried this with my laptop and my phone and same result. Please provide assistance.
Thank you
Nov 11, 2018 03:35:22 PM by Michael D
I'm having the same problem others have reported - please advise.
Nov 11, 2018 06:35:13 PM by Jo-An B
Hi Michael,
We followed up with the team and they will update you directly via a support ticket regarding the status of your account.
Nov 21, 2018 07:44:25 AM by Tyler S
I'm having this issue as well, I believe I've waited a few hours and still no code. Can someone help?
Nov 21, 2018 08:35:58 AM by Bojan S
Hi Tyler,
We'll have one of our team members reach out to you directly and assist you with your phone verification process, thank you for reaching out to us.
Dec 7, 2018 10:26:06 PM by Joshua T
Hi
I, also, didn't receive a verification text.
It's been a few hours already.
Dec 7, 2018 11:51:31 PM by Jo-An B
Hi Joshua,
A member of the Customer Support Team will reach out to you to assist you further.
Dec 10, 2018 05:24:56 PM by Ahnaf Z
I haven't received a text verification code either. I've tried on multiple days, from my pc and my phone. Please help.
Dec 10, 2018 06:24:23 PM by Avery O
Hi Ahnaf,
A member of the Customer Support Team will reach out to you to assist you with your phone verification.
Nov 8, 2018 08:19:35 AM by Alison Z
No matter how many times I submit my phone number (it's the correct, US number), I'm not receiving any texts/verification codes.