I wear a veil, how do I upload my profile picture with it on?

Maha I · Aug 7, 2019 12:32:57 PM

Bojan S · Aug 7, 2019 01:09:16 PM

Hi Maha,

Thank you for reaching out to us. One of our agents will reach out to you directly and gladly assist you with uploading your profile photo.

~ Bojan

Maha I · Aug 8, 2019 05:59:33 AM

Someone did reach out to me but their response was completely unrelated to what I asked about.

Goran V · Aug 8, 2019 06:35:13 AM

Hi Maha,

Please try uploading your profile image again. If you do experience any problems again feel free to update your ticket and our team will assist you further. Thank you.

View solution in original post

Maha I · Aug 9, 2019 09:00:22 AM

So, so happy this issue got resolved!

Thanks a lot!

Faiza Z · Jul 12, 2020 05:19:36 AM

Hii I am also facing this issue. When I upload Image in veil it doesn't work and prompt me that face is not detected. How can I upload profile picture in a veil

Aleksandar D · Jul 12, 2020 07:40:06 AM

Hi Faiza,

Could you please try uploading your photo one more time? Let us know if you experience any issues with that so that we can assist you further.

Thank you.

~ Aleksandar

Wayne R · Aug 12, 2020 08:57:10 AM

I'm NOT wearing a veil

Wayne R · Aug 12, 2020 08:59:20 AM

Have tried uploading several times

Andrea G · Aug 12, 2020 09:37:43 AM

Hi Wayne,

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Could you please try using a picture that's not cropped as closely and possibly avoid any glare in your glasses? If you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

Thank you!

~Andrea