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I wear a veil, how do I upload my profile picture with it on?

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Active Member
Maha I Member Since: Aug 7, 2019
1 of 116

I wear a veil, how do I upload my profile picture with it on?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 116

Hi Maha,

 

Thank you for reaching out to us. One of our agents will reach out to you directly and gladly assist you with uploading your profile photo.


~ Bojan
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Active Member
Maha I Member Since: Aug 7, 2019
3 of 116

Someone did reach out to me but their response was completely unrelated to what I asked about.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
4 of 116

Hi Maha,

 

Please try uploading your profile image again. If you do experience any problems again feel free to update your ticket and our team will assist you further. Thank you.


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View solution in original post

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Active Member
Maha I Member Since: Aug 7, 2019
5 of 116

So, so happy this issue got resolved!

 

Thanks a lot!

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Active Member
Faiza Z Member Since: Jul 12, 2020
6 of 116

Hii I am also facing this issue. When I upload Image in veil it doesn't work and prompt me that face is not detected. How can I upload profile picture in a veil

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
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Hi Faiza,

 

Could you please try uploading your photo one more time? Let us know if you experience any issues with that so that we can assist you further.

 

Thank you.

~ Aleksandar
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Active Member
Wayne R Member Since: Aug 12, 2020
8 of 116
I'm NOT wearing a veil
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Active Member
Wayne R Member Since: Aug 12, 2020
9 of 116
Have tried uploading several times
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Moderator
Andrea G Moderator Member Since: Jul 7, 2020
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Hi Wayne,


Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Could you please try using a picture that's not cropped as closely and possibly avoid any glare in your glasses? If you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.


Thank you!

~Andrea
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