Need admin help and understanding ( Multiple accounts )

[kosmos97]

Hello, I'm Luka. I recently started working on Upwork again. I'm so happy to be a part of this platform even though I'm currently only doing very small-budget projects. I had an old Upwork account, and I have only finished 1 or 2 jobs there. After that, I moved to a new apartment, changed my PC, and lost my password. I lost the password for my email address also. Not knowing that it is not allowed to make a new account, I made a new one. And now I'm currently using it. I've just finished my fifth job there and I'm so happy to make progress in the right direction. Later on, I recovered my email, but not for Upwork purposes. But I recovered that Upwork account as well. I didn't use it since I had a new one. Today I heard that it is not allowed to have 2 accounts, and I instantly deleted the first one. I swear to God, I didn't have any bad intentions. I didn't use that account, I didn't send proposals from both accounts, I don't have any bad reviews on either account. I have more than 150+ connects on the first account because I didn't use it. I didn't have any bad intentions. I didn't want to violate the Upwork rules in any way. If this message is seen by an administrator, I would like to ask you not to suspend me. I deleted the first account as soon as I found out about this rule. And I swear that I didn't want to violate any rule of Upwork. I'm so motivated to progress on this platform, so please don't suspend me. 

[JoanneP · Accepted solution]

Hi Luka,

Thanks for reaching out. Yes, freelancers are only allowed to have one Upwork account. Having a duplicate account is a violation of Upwork TOS. I checked this account that you used to post here in the community and I do not see any limitations on the account. Please feel free to send me a DM with more information and I'll gladly look into this for you.