Sep 3, 2019 10:43:16 PM by Kyle K
The phone number verification system is stuck in a loop for me for me- while setting my profile up, in the phone number step, the box with my phone number has a green check next to it that says verified.
However, the next step in setting up my profile is still the 'enter code' step. On that page, I cannot input any code because there is a red error message that says I failed to verify my phone number, and must provide a different one. This sends me back to the phone number page, where my phone number is locked in with the green check mark, and I can't change it. From there it takes me back to the enter code step, and I can't seem to break out of this cycle. Help?
Oct 23, 2019 05:57:43 PM by Avery O
Hi Christopher,
I'm sorry for the inconvenience this has caused. A member of the CUstomer Support Team will reach out to you to assist you with your phone verification.
Sep 19, 2019 08:11:52 AM by Floyd M
Hi Avery, I am having the same issue. It shows that the phone number is verified, but I can't get to the review stage. I have cleared the cache; tried a different browser; asked the bot for help and still no luck.
Sep 19, 2019 08:28:56 AM by Bojan S
Hi Floyd,
We'll have one of our agents reach out to you via support ticket to assist you with this issue.
Thank you for reaching out to us.
Sep 24, 2019 09:46:51 PM by Avery O
Hi Brian,
I have shared your account information, and concern with the Customer Support Team. They will reach out to you to assist you with your concern.
Sep 27, 2019 01:46:16 PM by Michelle M
I am having the exact same issue. I would appreciate your help. Thank you.
Sep 27, 2019 02:15:04 PM by Bojan S
Thank you for reaching out to us, Michelle.
One of our team members will reach out to you directly to assist you with your concern.
Oct 1, 2019 01:54:04 PM by Bojan S
Thank you for reaching out to us, Catherine.
One of our team members will reach out to you directly to assist you with your concern.
Oct 6, 2019 03:21:25 PM by Alan M
Hi Avery,
I put in the same question a while back and was told someone would be in touch. Nobody has and I'm still stuck in the endless loop!
Oct 6, 2019 04:17:03 PM by Joanne P
Hi Alan,
Sorry about the delay. I'll follow up with the team handling your case and they will reach out to you directly in a support ticket.
Feb 23, 2020 08:40:27 AM by Alan L
I'm having the same issue, no one has gotten back to me for a week now.
Feb 23, 2020 10:46:29 AM by Joanne P
Hi Alan,
I checked your account, and I can confirm that our team has already reached out to you to assist you directly in verifying your phone. Please provide the information they requested from you on the ticket so that they can assist you further. Thank you!
Feb 23, 2020 10:54:07 AM Edited Feb 23, 2020 03:08:22 PM by Joanne P
My cell is**Edited for Community Guidelines**
You can reach out to me anytime I live in Florida
Thanks
Feb 23, 2020 03:10:21 PM by Joanne P
Thanks for sharing your contact information, Alan.
I've already shared it with the team. You may also reply to the open ticket that you have so that the team can assist you directly with this process.
Nov 11, 2019 09:59:33 AM Edited Nov 11, 2019 11:22:47 AM by Bojan S
Hi Avery, I have the same issue. Can someone help me with that please?
**Edited for community guidelines**
Nov 11, 2019 11:21:45 AM by Bojan S
Thank you for reaching out to us, Lindsay.
One of our team members will reach out to you directly to assist you with your phone verification process.
Feb 23, 2020 10:54:53 AM Edited Feb 23, 2020 10:55:48 AM by Alan L
Lindsay,
Were your phone verification issue resolved?
Nov 12, 2019 10:27:34 AM by Samantha L
I am having the same issue; I cannot complete my profile becuase the phone number verification will not work.
Nov 12, 2019 11:26:39 AM by Bojan S
Hi Samantha,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Dec 26, 2019 11:47:40 AM by Peter W
Dec 26, 2019 12:04:59 PM by Bojan S
Thank you for reaching out to us, Peter.
One of our team members will reach out to you directly to assist you with your phone verification process.
Feb 28, 2020 10:25:40 AM by Anastasia V
Hi, I cannot verify my new number too. When I put my new number it says that I cannot verify. it, and it goes back to my old number. I tried different numbers to receive a code but it is still not working. I think it is some error, I can give you my phone number so you could verify my account for me. But I have a new email too.
Feb 28, 2020 11:07:29 AM by Bojan S
Hi Anastasia,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Apr 5, 2020 09:13:39 AM by James B
I'm facing this same issue while trying to create my account. At this point, there isn't even a page loading for my profile. Can someone help me?
Apr 5, 2020 09:58:08 AM by Joanne P
Hi James,
I'm sorry to hear that you're having trouble completing your profile. I checked your account, and it looks like you have already completed the phone verification process. Please let us know if you need further assistance. We're here to help.
Apr 7, 2020 07:49:12 AM by James B
When i go to my profile, nothing appears but the bottom of the webpage. It's been this way since I ostensibly completed the phone verification step.
Apr 7, 2020 08:23:11 AM by Bojan S
Hi James,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
May 27, 2020 02:51:43 PM Edited May 27, 2020 05:18:53 PM by Joanne P
Hi, Avery -
I am also receiving an error when trying to verify my phone number. It doesn't matter how many times I log out/close out all applications/restart, I keep getting an error.
Please and thank you,
Joanna
May 27, 2020 05:58:34 PM by Joanne P
Hi Joana,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 3, 2020 08:14:43 AM by Lillian H
Hello,
I followed all the steps on the Support page and always get taken to the 'Choose channel page' but there is never an option to contact upwork. I need help verifying my phone number. It says it is part of another account.
Jun 3, 2020 09:10:59 AM by Bojan S
Hi Lillian,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you!
Nov 11, 2021 10:37:05 AM by Goran V
Hi Raven,
I checked your account and I can see that you have already reached our team via ticket. One of our team members will update your ticket as soon as possible and will assist you further. Thank you.
Dec 28, 2021 07:05:53 PM Edited Dec 28, 2021 08:10:47 PM by Joanne P
Hi Avery,
I am having the same issue. Can someone from the team please email me at**Edited for community guidelines**?
Dec 28, 2021 08:18:48 PM by Joanne P
Hi Erin,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Nov 22, 2022 04:18:42 AM by Abdul-Raheem D
Hi i am struggling with the same problem.
Please may you do the same for me?
Nov 22, 2022 04:19:55 AM by Abdul-Raheem D
It wont let me submit any proposals because it says my number isnt verified when i have already verified it.
Sep 19, 2023 12:26:17 PM by Solomon E
I have an issue with my account. It says phone number is in use but the other account is closed. Can you look into this?