Phone Number is already in use

[Andrea G]

Hi Nicolette,

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

Thanks!

[Josiah D]

I'm trying to set up my account so that I can get started. but when i enter my phone number it says its already been used. I don't remember setting up a different account at any time and i wouldn't know the credentials to get into whatever account its talking about. How can I delete any account assosiated with my phone number without having access to the account it is being used on?

[Bojan S]

Thank you for reaching out to us, Josiah.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[Molly C]

I have had the same issue. I am trying to complete my profile but it is saying that my phone number is already in use. How can I fix this?

[Joanne Marie P]

Hi Molly,

I've asked our team to assist you in completing the phone verification process. One of our agents will reach out to you directly via a support ticket. 

[Lydia H]

I keep trying to log in to upwork but it says my phone number is in use by another account so I can't get past the sign up

[Petra R]

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Lydia H wrote:

I keep trying to log in to upwork but it says my phone number is in use by another account so I can't get past the sign up

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So you have another account (or previousy had another account) using that phone number?

[Lydia H]

I don't think so. If I did I made it a long time go, and I tried the email address I would have used and it didn't work.

[Yuanjian L]

Hey guys, I could not verify my phone number. A Chinese phone number has 11 digits, but I can only type in 10 digits. How can I solve this problem? In my profile, the phone number is correct, but when I tried to apply for a job, the system asked me to verify my phone number, and I could not click the button as it grayed out.

[Nikola S]

Hi Yuanjian,

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.