Jul 30, 2019 01:20:50 PM by Abi B
Hi there,
I am trying to create a profile but am unable to upload a profile picture. I have tried several, but having problems with uploading all pictures. Are you able to help with this?
Thank you.
Kind Regards,
Abi
Solved! Go to Solution.
Jul 30, 2019 01:54:26 PM by Bojan S
Hi Abi,
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible.
If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you!
Jul 30, 2019 01:54:26 PM by Bojan S
Hi Abi,
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible.
If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you!
Jul 30, 2019 03:17:05 PM by Abi B
Hi Bojan,
Thank you for your help. I used a different browser and that worked. Much appreciated.
Kind Regards,
Abi
Aug 19, 2019 07:37:31 AM by Will C
This is still a problem. Maybe just fix it on your end, I cant complete my profile, I can't do anything because the face recognition software you have is awful
Aug 19, 2019 07:54:01 AM by Bojan S
Hi Will,
I checked your account and it looks like you were able to successfully upload your profile photo. Could you please clear your cache and cookies or log in with another browser to check if it's showing on your end?
Let us know if the issue persists.
Thank you.
Aug 22, 2019 04:26:19 PM by Llywelyn J
Apologies, but I am having the same issue. I have tried clearing my cache, stripping the EXIF data, changing the image size and type, to no avail. It clearly shows my face. Please let me know what else I can do. I've attached the image so you can see what it looks like.
Aug 22, 2019 07:44:46 PM by Avery O
Hi Llywelyn,
I can see why there may be issues with uploading your photo. When uploading a profile photo to Upwork clear, headshot-style photos work best. Just the same, I'll share your account information with the team so that they can reach out to you and assist you with your concern.
Sep 12, 2019 12:52:47 PM Edited Sep 12, 2019 01:35:29 PM by Bojan S
I'm having serious problems uploading my profile picture so I can complete my profile. Can someone please help me, you can email me(**Edited for community guidelines**) This the picture I'm trying to upload for my profile picture.
Sep 12, 2019 01:34:34 PM by Bojan S
Hi Luke,
Can you please check if the image you're trying to upload is at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you!
Sep 12, 2019 02:10:30 PM by Luke R
Hi Bojan, I've done all that I put it on 250px and still it would not upload, that's why I sent the photo image that I'm wanting to upload for my profile picture is there a way that someone can do it for me. Thank you!!
Sep 12, 2019 03:13:52 PM by Bojan S
Hi Luke,
I'm sorry to hear that issue persists. We'll have one of our agents reach out to you directly to assist you with uploading your profile photo.
Thank you for reaching out to us.
Sep 12, 2019 06:14:11 PM by Luke R
Hi Bojan, Thank you very much for your quick response to my request for assistance in uploading my profile picture. I will be waiting for an agent to contact me.
Nov 30, 2019 12:47:48 AM by Aleksandar D
Hi Shane,
I'm sorry for the inconvenience this has caused you. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Jul 15, 2020 09:52:54 AM by Jessica C
What is 250px x 250px, and how to I determine my photo matches this criteria? Unfortuantely, I am not a graphic designer and have no idea what this means or how to find this out, much less ensure the picture meets this critera. I am able to determine size, but this does not appear to be a mb or kb measurement.
Jul 15, 2020 02:42:51 PM by Bojan S
Hi Jessica,
It looks like you were able to upload your profile photo. You can check this help article for the tips for choosing a great portrait photo.
Nov 27, 2021 06:05:25 AM by Berkay O
Hi!
I also have the same problem where i cannot upload my profile picture. I have tried with different photos but none of them worked even though the photos only contain my face and nothing else.
Is there a chance you can upload the image I have put below as my profile picture.
Kind Regards.
Nov 27, 2021 06:53:54 AM by Nikola S
Hi Berkay,
Thank you for reaching out to us. I checked and it looks like you were able to upload your profile photo. Could you please confirm if you need our further assistance?
Feb 20, 2023 01:56:13 PM by Nancy M
Hello! Please I can't upload my profile picture and I've tried every possible solution listed here, what do I do next?
Feb 20, 2023 03:17:07 PM by Arjay M
Hi Nancy,
Thank you for reaching out and I'm sorry to hear that you're having difficulties uploading your profile picture. I've shared your report with the team and one of the members will be assisting you further via a support ticket. Feel free to access your ticket and coordinate with the team on this page once your case is fully reviewed.
Feb 4, 2020 11:10:32 AM by Aaron M
Hi,
I have a profile image I wish to have on my account but it won't accept it because it can't detect my face. the photo clearly shows my face so I was wondering if you would be able to help me out?
Feb 4, 2020 11:59:52 AM by Bojan S
Hi Aaron,
Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.
Thank you!
Feb 4, 2020 01:50:15 PM by Aaron M
Feb 4, 2020 02:43:33 PM by Bojan S
Thank you for following up, Aaron.
One of our team members will reach out to you directly via a support ticket to assist you with uploading your new profile photo.
Nov 2, 2020 06:47:57 AM by Kokie I
Hello,
I'm having trouble uploading my profile picture. It says it can't detect my face though it clearly shows my face on a neutral background. I've tried using a different browser but it hasn't helped. Please let me know if someone can assist with this.
Best,
Kokie
Nov 2, 2020 07:00:57 AM by Aleksandar D
Hi Kokie,
Your profile picture should accurately reflect who you are, and it should look like you. It should be a close up image with a focus on your head and shoulders, and clearly show your full face. As you are having issues with uploading your image, could you please try clearing your cache and cookies or using a different browser? Let us know if the problem persists after trying that so that we can assist you further.
Thank you.
Nov 2, 2020 02:06:06 PM by Kokie I
Jan 19, 2024 01:52:58 AM by Victoria S
I have tried several times yet I cannot upload my picture please help
Jan 19, 2024 03:37:25 AM by Pradeep H
Hi Victoria,
I am sorry to hear about the trouble while uploading a profile picture. Could you please tell us more about the challenges faced by you while performing this action?
- Pradeep