Profile picture uploading error

[e2006816]

Hi, I'm getting an error message when I try to change my profile picture. I've tried clearing my cookies and cache, as well as using browsers, and have been unsuccessful. Any advice? Thank you.

[BojanS]

Hi Andrew,

Could you please share the screenshot of the error message you're seeing so that we can look into it and assist you accordingly?

Thank you!

[e2006816]

Of course. The image is around 500kb.

[JoanneP]

Hi Andrew,

I've requested the help of our team. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.