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Request for Manual Name Review

Active Member
Jon C Member Since: Nov 12, 2019
1 of 2

Hi,

 

I recently joined Upwork, and during the process to add my checking account as method of payment, I received a message saying there was an error because my name didn't match the name on the checking account.

As I typically go by Jon and not Jonathan, I assumed this was the issue. However, when I changed my profile name to Jonathan so the names would match, and re-connected my bank account, the issue persisted. Can someone help me troubleshoot?

Thanks!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 2

Hi Jon,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.


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