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campisijon
Community Member

Request for Manual Name Review

Hi,

 

I recently joined Upwork, and during the process to add my checking account as method of payment, I received a message saying there was an error because my name didn't match the name on the checking account.

As I typically go by Jon and not Jonathan, I assumed this was the issue. However, when I changed my profile name to Jonathan so the names would match, and re-connected my bank account, the issue persisted. Can someone help me troubleshoot?

Thanks!

1 REPLY 1
g_vasilevski
Retired Team Member
Retired Team Member

Hi Jon,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

~ Goran
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