Mar 28, 2018 10:59:01 AM by Janice T
Good afternoon!
I have been trying to set up an Upwork account; however, whenever I go to upload a profile picture, I receive an error message saying that something went wrong. I have tried several different pictures on both Google Chrome and Microsoft Edge, but none of them have been accepted. How do I get past this issue?
Solved! Go to Solution.
Mar 28, 2018 12:18:58 PM by Nina K
Hi Janice,
I'll have a member of the team reach out to you directly to help assist you with your profile pic.
Jul 11, 2020 06:29:57 AM by Aleksandar D
Hi Sparsh,
I checked and it seems that you already updated your profile picture. Could you please let us know if you still need help with this?
Thank you.
Aug 22, 2020 02:04:57 AM by Kristian K
Aug 22, 2020 03:45:55 AM by Nikola S
Hi Kristian,
I check and it looks like you were able to upload your profile picture successfully. Please let us know if you need further assistance.
Thank you,
Feb 28, 2021 05:10:16 AM by Diksha C
hello,
i have been trying to upload a profile picture. It seems to have met the requirements, however I am still unable to do the needful.
Could you please assist?
Feb 28, 2021 07:37:07 AM by Nikola S
Hi Diksha,
Could you please clear your cache and cookies or log in with another browser to check if the issue still persists? Let us know if you need further assistance.
Mar 17, 2021 10:09:41 AM by Asad A
Hey Nina, I am facing a similar issue. There is some problem with the function that runs to validate the profile image. Kindly assist me in this case. I am attaching the screenshot below.
Mar 17, 2021 11:24:00 AM by Andrea G
Hi Asad,
I noticed you're wearing what seems to be sunglasses in the photo you're trying to upload. Could you please try uploading a photo where your face is clearly visible?
Thanks!
Jul 10, 2018 04:29:40 PM by Adam T
I am having this same issue. I have uploaded 8 different "passport" photos and cannot get the platform to accept my picture. Is there anyone that can reach out to me to assist?
Jul 18, 2018 01:32:35 PM by Carrie B
Hello, i'm experiencing the same issue - I keep getting the error message and being told to reduce the size of my phone to 250 x 250, I have done this but it still won't upload. Is it possible for someone to contact me? Thanks.
Jul 18, 2018 01:59:14 PM by Valeria K
Hi Carrie, we'll have one of our agents reach out to you directly and assist you with uploading your profile picture.
Thanks!
Nov 1, 2018 01:01:16 AM by Tobias L
I have same problem - im sure its less than 250x250. Can someone reach to me and help with upload company logo.
Nov 1, 2018 01:38:59 AM by Goran V
Hi Tobias,
Yes, one of our team members will reach out to you directly and assist you further. Thank you.
Apr 19, 2019 08:03:07 PM by Jennifer B
Hello, i am also unable to upload my photo, may i have help aswell?
Apr 19, 2019 09:57:20 PM by Riri A
Hi Jennifer,
It is very likely that this issue persists because the size of the photo is not right. Can you try other sizes of the photo or a different photo instead? Could you please confirm if this is the case? Also please try to use a different browser or device and clear your cache. If the issue persist, please let me know immediately so we can get our team to assist your further.
Apr 19, 2019 10:12:29 PM by Jennifer B
When selecting a .jpg file for my profile picture, it says "Cant upload image" at the top, then below "Only images can be selected"
Apr 19, 2019 11:05:46 PM by Riri A
Hi Jennifer,
Thank you for letting me know and trying to troubleshoot it. I've reached out to our team for you. One of our team members will reach out to you shortly and assist you. Let me know if you need anything else.
Jan 1, 2020 06:30:29 AM by Ahmed E
I have been trying to create an upwork account lately but it won't let me put the profile pic plz i need help quickly
Jan 1, 2020 12:28:27 PM by Aleksandar D
Hi Ahmed,
I'm sorry for the inconvenience this has caused you. Could you please try clearing your cache and cookies or using a different browser? Let us know if the issue persists so that we can assist you further.
Thank you.
Feb 9, 2020 06:43:48 AM by Terry D
Hi Aleksander! Could you assist me with the same issue?
I am unable to submit my application. Thank you
Feb 9, 2020 07:56:36 AM by Aleksandar D
Hi Terry,
I'll be more than happy to help! I escalated your request to the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further. Please note that a copy of the ticket arrived in your email as well from where you can continue the correspondence with our team.
Thank you.
Apr 11, 2020 07:41:02 PM by Maira A
same issue with my account. Its also not allowin me to upload my education details. scroll bar is not working. What should I do?
Apr 11, 2020 10:08:16 PM by Aleksandar D
Hi Maira,
Thanks for reaching out to us. Could you please try clearing your cache and cookies or using a different browser? Let us know if the problem persists so that we can assist you further.
Thank you.
Apr 20, 2020 04:09:14 AM by Priya N
Apr 20, 2020 04:16:28 AM by Goran V
Hi Priya,
Please try clearing your cache and cookies or logging in with another browser to upload your profile photo. Thank you.
May 11, 2020 12:13:17 PM by Nathan M
Good afternoon!
I've gone through the solutions offered involving clearing my cookies and cache, as well as using a different browser, however I am still unable to upload my profile picture. I've attached my headshot as well. Is there another solution?
Thank you,
Nathan
May 11, 2020 01:32:06 PM by Bojan S
Hi Nathan,
Could you please try to resize the image to 250x250dpi and crop it to include only your head and shoulders.
Let us know if the issue persists.
Thank you!
May 13, 2020 02:18:22 PM by Angela B
I'm having the same trouble, website not accepting my profile pic. I've tried all the tips in this message, resizing, etc. I'm using the same profile pic as my LinkedIn. What is best way to resolve the issue, have someone from Upwork load my photo? Thank you for the assistance.
May 13, 2020 02:21:09 PM by Nathan M
Bojan was able to help me out with his advice. I used Photoshop to up the DPI to 250x250 and I squared my picture to eliminate the empty space on the sides so it was just my head and my shoulders, and it was able to save.
Jun 15, 2020 12:48:26 AM by Randel R
Please help me with uploading my profile picture as well i have already tried the steps found on this thread but to no avail thank you
Jun 15, 2020 01:01:43 AM by Goran V
Hi Randel,
Could you please confirm what type of browser you`re using? Please try using Chrome or Firefox to upload your image. Thank you.
Jun 15, 2020 01:16:42 AM by Randel R
Hi Goran,
I was using chrome and firefox, but after my 30th try it worked and my profile is submitted for approval. Thank you for the quick reply.
Jul 31, 2020 09:14:43 AM by Andrei D
Jul 31, 2020 11:03:09 AM by Andrea G
Hi Andrei,
Is there an error when you try to upload the image? Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies.
Thank you!
Jul 31, 2020 10:23:19 PM by Aleksandar D
Hi Andrei,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Aug 3, 2020 07:48:31 AM by Andrei D
Aug 3, 2020 10:04:47 AM by Michael J
Hi Andrei,
I'm sorry to hear that you still have not had success. Your support ticket is still open and they will respond to you as soon as possible. We are not able to add the photo for you.
Thanks,
Mike
Nov 1, 2020 04:05:17 PM Edited Nov 1, 2020 05:23:59 PM by Luiggi R
Hi
I am facing the same issue and I have tried all the steps mentioned in the previous message. I even tried uploading the current profile picture that I have now and it showed the same error. Can you please change my profile picture as well please?
Thank you
**Edited for Community Guidelines**