Unable to complete profile

[9ebbea25]

When I try to complete my profile I get this message. I've tried Firefox, Safari and Chrome and have teh same issue. Upwork team this is mission critical to your business if this isn’t resolved your loosing quite a bit of new business. Hopefully you’ll prioritize this. I see MANY people experiencing the same issue.

[vikein]

Hello. When I try to submit my profile I get this message. I've tried Firefox, Internet Explorer and Chrome and have teh same issue.

[mukesh_raheja]

Hey Upwork team!

I am unable to submit my profile. I request you to rectify the issue at the soonest.

Regards

Mukesh

[AveryO]

Hi Mukesh, 

I can see that a member of the Customer Support Team has reached out to you through your support ticket. If you need further help, please don't hesitate to reach out through your support ticket. 

[pedrobulnes28]

When i complete my profile it doesnt let me preview it and a message pops up saying that an error occurred. 

[BojanS]

Hi Pedro,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

[83c73120]

Hello, I get the "Sorry, something went wrong. Please try again or contact support." when trying to submit my profile, even after clearing cache and cookies. Please help me

[9fbf8738]

Hi,

When I try to submit my profile it says "Sorry, something went wrong. Please try again or contact support" Any advise?

[BojanS]

Hi All, 

Could you please try to submit your applications again? Let us know if the issue persists.

Thank you for your patience! 

[f55ce52d]

I am still having the same issue and have been trying since this afternoon. I just tried again right now to submit my profile and got the same error message. It also seems the system will not save the profile past the title and overview point. Thank You. 

[637e29d4]

I am a new member on your website. However, I already have some troubles useing it. I tried to fill my profile twiced, and each time the website stop working on specific period of time. So, I needed to close your web and login one more time, after what it shows me that I need to fill the form again, all the steps that did before just disepires. However, I tried to fill the profile third time, although, the problem with the website happend again. The website just stop answering. However, on this time, I had an opportunity to fill in & save all the profile steps, the only thing I needed to do was put my profile photo. It was the last thing I needed to do but the website stop answering, and now when I refresh the page it shows e again that before using it I need to fill in the profile. It disappointed because I spent two and half hours to fill the profile with all it problems, and now I again where I started.

[AveryO]

Hi Olena, 

The Customer Suppor Team will reach out to you to assist you further with your concern. I apologize for the inconvenience this has caused you. 

[deejohn7]

It appears your website is still not working.  I am trying to create a profile and when I get to the field to add "City" it will not take the city name.   There is a position I am interested in but cannot get to it because the site is not working properly.

Dee

[AleksandarD]

Hi Dee,

Thanks for reaching out to us. I checked and it seems that the reason why you are unable to add the city is that you are trying to add a city that is not within your selected country. Please check your selected country and let us know if you need further assistance.

Thank you.

[renebaratella]

I cannot either....this is so frustrating: Step 10 out of 10 in the registration process and I cannot complete my registration. All the 10 steps will be lost! 

[AveryO]

Hi Rene, 

I'm sorry for the inconvenience this has caused you. Could you please share if there is an error that is showing on your end when you try to save your profile information? 

[igorko27]

The same problem at the Phone Number step.
"Sorry, something went wrong..." issue

[4e696c14]

Hello,

I am trying to setup my profile at UpWork, but for some reason I am displayed an error saying "Sorry, something went wrong. Please try again or contact support." 

This happens when I am trying to add my Mobile number in the format 70******** while the Country code is set as +91 (India). Is there some way I can navigate past this. I have tried adding my other numbers as well, and as I do not own a Landline phone, I have not tried that format. 

Requesting assistance.

Regards

[7416f43f]

Hi Goran,

I'm facing a similar situation. Everything is compplete but when I click submit it says something went wrong please try again or contact support. I tried clearing cache/cookies and logging in from a different browser but it's the same problem.

[wrightmolly]

Hello, I am unable to verify my phone number as well adn it will not let me go to the next page to complete my profile. 

[umer_rafiq]

Which browser you are using? Please use Google Chrome and try using your laptop.

[e_loparyonok]

I cannot submit my profile. I filled out the profile as much as possible, fulfilled all the requirements, but every time I click "Submit profile", the Upwork gives me the error "Something went wrong". I tried on a different browser and clear the browser's cache and cookies, but it did not help.

[dmitriybannykh]

 Hi! I Have the same problem! 
"clear your cache and cookies or log in with another browse" — Didn't help 😞

[84a18feb]

Hello!

Can you please check what's wrong with my profile? I have just created it and not yet submitted, but my draft is gone, so I can't edit it anymore and the only option is to create it again.
But when I did so and reached the 10th step I was recommended to talk to the support team.

I see the reason in chrome dev tools. It says
{"categories":true,"education":true,"employment-history":true,"tier":true,"englishLevel":true,"languages":true,"phone":false,"rate":true,"skills":true,"address":true,"failed":"phone","success":false}

"failed":"phone" why is that? I am not yet fully registered, so it can't be true that my phone number is not accepted. Previously it worked just fine. Please check what's going on.

[84a18feb]

Hi Vitaly,

Thanks so much for reporting this issue and providing the logs. Are you able to complete this step successfully now or is it still an issue?

What do you mean when you say "Previously it worked just fine."?