Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 22, 2018 05:08:04 PM by Danielle O
Please let me know, thanks.
Mar 22, 2018 06:28:47 PM by Ryan C
Hello Danielle,
I have escalated your concern. One of our representatives will get in touch with you shortly. Thank you.
Mar 22, 2018 03:32:25 PM by Suman S
Dear moderators,
I tried to verify my US location via my green card, but the attempts keep failing.
Please help.
Best regards,
Suman
Mar 23, 2018 12:06:36 AM by Jayon J
I cannot verify my location. Please help me verifying my location.
Mar 23, 2018 12:16:46 AM by Petra R
@Jayon J wrote:I cannot verify my location. Please help me verifying my location.
If you are in the US on a student visa you most likely can't work on Upwork anyway.
Mar 23, 2018 12:39:49 AM by Goran V
Hi Jayon,
You can use one of this documents to verify your location: US drivers licence and passport or a green card. Thank you!
Mar 23, 2018 06:48:05 AM by Jayon J
Mar 23, 2018 07:10:52 AM by Nina K
Hi Jayon,
To verify location, the accepted documents are a U.S driver's license, State ID card, U.S Passport or Green Card, so it would have to be one of those documents. Unfortunately you would not be able to use the documents you've listed to verify U.S Location.
Mar 23, 2018 02:32:04 PM by Suman S
Hi Nina
I havent been able to verify the location via green card. Please help.
Mar 23, 2018 02:40:57 PM by Ryan C
Hello Suman,
Have you tried following the instructions Nina just posted? If you are still having some trouble creating a ticket through the link. Please reply to this thread. Thank you!
Mar 23, 2018 10:25:52 PM by Amanda R
Hi, I hit the maximum times i'm allowed to attempt to verify my location. I didnt scan my license thinking it was a good photo but I think scanning is nessecary. I've been told to contact support but it keeps leading me here. Any suggestions on what I can do?
Mar 24, 2018 12:13:33 AM by Avery O
Hi Amanda,
The Customer Support Team has reset your location verification attempts. You should be able to try submitting your documents again.
Mar 25, 2018 05:33:13 AM by Suman S
Hi Ryan, Yes I followed the instructions. I tried posting my Green card's picture. Please help.
Mar 25, 2018 07:25:41 AM by Joanne P
Hi Suman,
Sorry for the trouble. Someone from the team will reach out to assist you. Thanks!
Mar 24, 2018 10:38:14 PM by Jayon J
Mar 26, 2018 09:40:48 AM by Pranav S
Hello,
I created new account on upwork last week and asked to verify my location. I tried to do that using my driver license but failed. It was said that the name on my id and my profile name did not match but actually the names were the same.
Now, i can't even try more becuase i am reached the maximum try limit. I asked about this to the community and received the email from the community that there was a reply to my post but i can't find my topic and reply here.
Someone please help me.
Thanks,
Pranav Shirole
Mar 26, 2018 10:22:39 AM by Nina K
Hi Pranav,
A member of the team has reset your verification attempts, and you should now be able to again attempt to upload your ID when you log into Upwork. Regarding your previous post in the Community, you can find it among the most recent posts in this thread, to which another moderator has responded to you.
Mar 26, 2018 12:18:31 PM by Pranav S
Thanks for your support, Nina.
Howevery, i am still in doubt if i can verify my id this time because i don't understand the reason why i failed for the last attempts. It was said that the names were not matching and i checked it several times. Please help me how to solve this.
Thanks
Mar 26, 2018 09:51:38 PM by Pranav S
Thanks for your support, Nina.
Howevery, i am still in doubt if i can verify my id this time because i don't understand the reason why i failed for the last attempts. It was said that the names were not matching and i checked it several times. Please help me how to solve this.
Thanks
Mar 26, 2018 10:49:47 PM by Avery O
Hi Pranav,
It looks like the team reached out to you the other day about your location verification. I wanted to check if you are still having issues?
Mar 27, 2018 09:18:30 AM by Ygorsunny J
I'm having trouble verifying my location as well. It keeps failing when I have a good photo.
Mar 27, 2018 09:57:32 AM by Nina K
Hi Ygorsunny,
Please follow the instructions I posted previously on this page, which outline how to get in touch with customer support so they can assist with the failed verifiction. Thanks!
Mar 27, 2018 03:47:20 PM by Tamara M
Mar 28, 2018 06:49:41 PM by Highway G
Reached maximum tries as well - No idea why its not accepting my ID
Mar 28, 2018 07:00:09 PM by Ryan C
Hello Highway,
Have you tried sending a ticket to our support team by clicking the Contact Customer Support link in the error message displayed? If you are still having some trouble sending a ticket, please let us know by replying to this post. Thank you!
Apr 11, 2018 12:34:06 PM by Renee B
I am also having this same issue. It is my first time trying to verify my ID and I checked to make sure it is in the correct format, but no luck unfortunately.
Apr 11, 2018 01:41:17 PM by Nina K
Hi Renee,
Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Mar 28, 2018 06:51:23 PM by Austin L
I also am having some troubles with verifying my ID. I am not running out of attempts, it just simply states that it is an unsupported card, although it is a normal US Driver's License.
Mar 28, 2018 07:01:51 PM by Ryan C
Hello Austin,
Could you please try to create a ticket by clicking the Contact Customer Support link in the error displayed? If you are not able to create a ticket, please reply to this thread. Thanks!
Apr 3, 2018 06:37:15 AM by Ann Margret D
Hi,
I am having the same issue. I have tried submitting my drivers license several times and it has failed.
I would appreciate it if someone could contact me to resolve this issue.
Apr 3, 2018 06:40:41 AM by Goran V
Hi Ann,
One of our team members will reach out to you shortly and assist you further, thank you!
Apr 3, 2018 02:25:59 PM by Amanda S
I got a notice that I have attempted to upload my ID too many times.
Apr 3, 2018 02:44:03 PM by Ryan C
Hello Amanda,
Have you tried following the instructions Valeria K. posted below? If you are still having some trouble sending us a ticket, please respond to this thread. Thank you!
Apr 3, 2018 02:51:13 PM by Amanda S
Hey Ryan! I don't see anything posted below. I could be missing something, though!
Apr 3, 2018 03:54:59 PM by Ryan C
Hi Amanda,
Please click on a US-only job in your job feed and at the top of the page you should see a notification asking you to contact customer support. If you go ahead and click the green link, it will allow you to create a ticket directly to the team so that they can help you resolve your ID verification issue. Thank you!
Apr 5, 2018 12:47:04 PM by Dev S
Hello,
I am trying to upload image of my california state id but it is not being accepted. Please help.
Thanks.
Apr 5, 2018 01:51:16 PM by Nina K
Hi Dev,
Kindly please follow the directions in my previous post to resolve your issue, thanks!
Apr 5, 2018 02:29:52 PM by Dev S
Hi Nina,
Thanks for the response but which post are you referring to? I scrolled through the replies, the one where you say to get help redirects me back here. I cannot generate a support ticket. I could not find any other solution.
Regards,
Dev
Apr 5, 2018 02:55:10 PM by Ryan C
Hello Dev,
I think Nina K's referring to this post:
@Nina K wrote:
Hi Pratyoosh,
Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Can you please try to clear your cache and cookies? Or try a different browser and then follow the instructions? If you are still not able to send us a ticket, please let us know. Thank you!