Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 7, 2019 10:26:20 PM by Adam M
Hey everyone,
I'm new here and I'm trying to get my account setup so I can find work. I noticed that I was asked for a copy of my ID and for some reason when I uplaoded it, the system said it didn't recognize my ID and now I can't apply for work. Does anyone have a suggestion? Thanks so much for all the help in advance!
Mar 7, 2019 11:02:45 PM by Joanne P
Hi Adam,
We'll have one of our customer support team members reach out to you directly via email to assist further. Thanks!
Mar 8, 2019 12:02:03 AM by Miranda B
Hello,
I need to upload my driver's license. However, I am receiving the message, "You've reached the maximum number of tries to upload your ID. Please contact customer support." Then I am directed here instead of to a customer service representative, email, or phone number. I tried the Community Bot; that thing is not working for me.
Thanks in advance,
Miranda
Mar 8, 2019 12:05:11 AM by Goran V
Hi Miranda,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification, thank you.
Mar 8, 2019 12:11:24 AM by Jonathan A
Mar 8, 2019 12:23:26 AM by Goran V
Hi Jonathan,
One of our team members will reach out to you as well and assist you further, thank you.
Mar 8, 2019 08:23:38 PM by Anastasia Ku W
I am trying to set up my account so I can start bidding on projects. Each time I tried to upload my ID for verification, it said that my name does not match. I uploaded the ID the max number of times and now my account is locked. I am trying to find a way to upload my ID differently, but can't seem to find a way.
Mar 8, 2019 11:34:55 PM by Joanne P
Hi Anastasia Ku,
A member of our customer support team will reach out to you via email to assist you directly in uploading your ID. Thank you!
Mar 9, 2019 06:18:14 AM by Marya K
Hi
I submitted my driver's license ID for location verification and it kept saying the names didn't match even though they do. I've now been locked out of confirming my location and been told to email customer support. Please help.
Thanks,
Mar 9, 2019 07:27:38 AM by Joanne P
Hi Marya,
One of the customer support team members will email you directly to assist in uploading your ID to complete the location verification step. Thanks!
Mar 9, 2019 12:27:55 PM by Ethan N
Same problem. It says maximum number of attempts to very Identification and won't let me verify that I live in the US anymore.
Mar 9, 2019 12:57:33 PM by Cray H
Hi Ethan,
One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, thank you.
Mar 9, 2019 12:56:41 PM by Stacey S
Hi! I got this message: "You've reached the maximum number of tries to upload your ID." For some reason, it hasn't accepted my legitimate ID.What can I do for this?
I tried to contact "Customer Support," but the site reroutes me to general anwers which doesn't help me.
What do I do for this?
Mar 9, 2019 01:18:21 PM by Noor A
Hello
How can I contact you? I reached the maximum number of tries to upload my ID.
I Can't upload it again or even reach you? what can I do?
Best Regards,
Mar 9, 2019 02:16:32 PM by Cray H
Hi Noor,
One of our agents will contact you directly through support ticket and assist you with verification. Thank you.
Mar 9, 2019 02:25:21 PM by Asm Shariar C
i have reached maximum number of id verification tries. because i didnt know that the corners have to be visible. i need to verify.
Mar 9, 2019 02:53:37 PM by Cray H
Hi Asm,
One of our team members will reach out to you shortly through support ticket to assist you further with location verification. Appreciate your patience.
Mar 10, 2019 04:12:46 PM by Chisom I
I need to get my identity back i have been trying and trying to put my ID and it didnt work so now i cant do a job
Mar 10, 2019 04:33:24 PM by Cray H
Hi Chisom,
One of our team members will reach out to you through an email to assist you with location verification.
Mar 10, 2019 04:13:24 PM by Chisom I
I need to get my identity back i have been trying and trying to put my ID and it didn't work so now i cant do a job
Mar 10, 2019 05:32:54 PM by Rim C
Hello community,
I have a problem when uploading my ID. It seems that i have reached the maximum of tries to upload my ID and i cannot figure out how to fix this. I've looked everywhere for customer support but everytime i end up here. So please, can anyone help me with this?
Thank you
Mar 10, 2019 08:30:33 PM by Avery O
Hi Rim,
It looks like you were able to verify your location already. Please let our team know if there is anything else we can help you with.
Mar 11, 2019 06:12:48 PM by Barbra B
I'm having the same problem as everyone else. I'm receiving a message to contact customer support because I've reached the maximum number of attempts to upload my ID.
Mar 11, 2019 08:06:23 PM by Avery O
Hi Barbra, and Ross,
A member of the Customer Support Team will reach out to each of you separately to assist you with your location verification.
Mar 10, 2019 06:52:39 PM by Nocero B
I submitted my DL to verify my identity but it failed. I took the scan of my id 3 times and submitted but all attempt failed. Need someone who could help me. Thanks, Nocero
Mar 10, 2019 09:06:44 PM by Avery O
Hi Nocero,
A member of the Customer Support Team will reach out to you to assist you further with your location verification.
Mar 11, 2019 09:50:20 AM by Danielle T
Hi Team,
Trying to upload my valid id in my profile already tried several times, so advise me to contact support for me to proceed. Appreciate your assistance.
Thank you
Mar 11, 2019 10:50:40 AM by Bojan S
Hi Danielle,
One of our team members will reach out to you directly via support ticket to assist you with your verification process. Thank you.
Mar 11, 2019 01:05:50 PM by Janna Perry C
I have tried to upload a phot of my ID for Identity Verification but it keeps beinf denyied. I have tried mutliple times, and now have reached my maximum amount of attempts, and need someone to help me complete this progress.
Mar 11, 2019 01:27:01 PM by Bojan S
Hi Jotheeiswary, Catharina, and Janna Perry,
Thank you for reaching out to us. I've escalated your account information to our support team.
One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Mar 12, 2019 05:25:38 PM by Zac F
I'm also having this problem, my upload attempts are maxed out. Let me know how i can proceed. Thanks.
Mar 11, 2019 12:51:01 PM by Catharina C
Hi Guys,
I tried to verify my ID and it did not work (I believe the picture I sent was too blurry) - is it possible to try again?
Mar 11, 2019 12:52:57 PM by Jotheeiswary V
Hi there,
I am a new freelancer just joined upworks and I have trouble with ID verification. I reside in the United States with G4 visa status and I do have EAD (Employement Authorization) to work in the United States however I do not have United States's drivers licenses which I am currently working in progress hence I am not able to verify my identification. Can you please help me? Thank you so much.
Mar 11, 2019 04:34:26 PM by Ross T
I tried to verify my ID, but it did not accept my picture and now my attempts are maxed out. What do I do now?
Mar 12, 2019 06:04:56 PM by Catalina M
I am also unable to verify my license. Can someone from Upwork also contact me?
Mar 12, 2019 06:27:49 PM by Avery O
Hi Catalina, Zac, Adam, and Ryan,
I apologise for the inconvenience. The Customer Support Team will reach out to you to assist you with your location verification.
Mar 12, 2019 09:00:44 PM by Avery O
Hi Brad,
A member of the Customer Support Team will reach out to you to assist you directly.