Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Feb 9, 2021 05:38:50 PM by Joanne P
Hi Britney,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Feb 9, 2021 09:06:57 PM by Michael M
I'm getting an error message saying I can't Submit a Proposal because I've maxed out the number of times to upload an ID. I have no idea where to find out WHERE to do this. I've looked everywhere on this site. WHERE do I upload an ID?
Feb 9, 2021 10:51:15 PM by Joanne P
Hi Michael,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 15, 2021 03:20:04 PM Edited Feb 15, 2021 03:23:52 PM by Lance F
Feb 15, 2021 06:03:12 PM by Joanne P
Hi Lance,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 22, 2021 10:59:06 AM by Sidhant S
I am a US citizen currently in India. I do not have any taxes in India. How do I change my address? Since it doesn't let me do it so I can put my tax info from USA and start working.
Feb 22, 2021 12:30:18 PM by Bojan S
Hi Sidhant,
We’ll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Feb 23, 2021 02:32:58 PM by Jenny F
The system is failing to verify my ID and the only support option is a public post here in the community forum. I cannot even message a moderator. Can someone please help?
Feb 23, 2021 02:41:14 PM by Bojan S
Thank you for reaching out to us, Jenny.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Jun 2, 2021 08:17:46 AM by Francesco L
I am not British, but they want me to prove I live in UK. How can I do? My passport is not accept.
Jun 2, 2021 09:19:19 AM by Bojan S
Thank you for reaching out to us, Francesco.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Feb 23, 2021 08:22:47 PM Edited Feb 23, 2021 10:17:05 PM by Joanne P
The photo ID function isn't accepting the pics from my ID. Can email this to someone? Please advise.
Feb 23, 2021 10:19:11 PM by Joanne P
Hi Glenn,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 25, 2021 11:16:51 AM by Chi L
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
I created my account some time ago and didn't use it and am now trying to set it up again. I have this notice at the top of my screen and can't submit to any jobs. I've been going through the support articles and it states that I need to verify my identity in my Upwork Settings, but the "Identity Verification" tab doesn't appear in my settings.
Feb 25, 2021 12:28:33 PM by Bojan S
Hi Chi,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Feb 26, 2021 06:29:18 AM by Christopher H
My account was put on hold after I uploaded my ID. What do I do to resolve this?
Feb 26, 2021 07:52:59 AM by Bojan S
Thank you for reaching out to us, Christopher.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Feb 26, 2021 11:16:30 AM by Tianying C
Hi, I'm an international students in the U.S., and I want to a be freelancer. But when I submit a proposal it shows that I need to verify my ID, the question is I only have my country's passport, United States visa and United States Social Security Number. Is it possible that I can use one of these IDs to verify my identity?
Thanks.
Feb 26, 2021 11:36:22 AM by Bojan S
Hi Tianying,
If the person has a legal permit or a type of visa needed to work in the U.S. legally, they can register and work on Upwork as a freelancer. To be able to verify your location and submit proposals to those jobs with a U.S. location requirement, you will need either of the following - a driver’s license, state I.D. card, U.S. passport, Green Card. Users located in the U.S. will need to complete their W-9 form in their Settings to access their earnings. We do suggest talking to a legal adviser about completing the W-9 form and the information/documents necessary for it. Unfortunately, we won’t be able to advise about it legally.
Thank you!
Mar 1, 2021 09:12:41 PM by Polina B
Hi! My name is Polina. Currently I am living in the US and have a permission to work. I got my Employment Authorization Card to prove my ID but you do not have an option for it. What should I do?
Mar 1, 2021 11:43:51 PM by Joanne P
Hi Polina,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 3, 2021 09:38:52 AM by Hanna L
Hi there,
I am trying to verify my identification so I can start submitting proposals but every time I try with my driving license but it says each time that it is not able to verify at this time. Does anyone have any ways around this? Really hoping to start working ASAP.
Thank you
Mar 3, 2021 10:45:17 AM by Andrea G
Hi Hanna,
We'll have someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Mar 9, 2021 01:39:33 PM by Victor E
Hi,
Can some moderator help me?
I recently tried to upload my driver's license.
It failed and now I cannot enter my account.
Need Upwork to look at my picture and say it's ok.
Mar 9, 2021 05:57:40 PM by Victor E
Hi Bojan,
I got a support ticket in my email, but when i click the support link in the email, the screen hangs.
I clicked your "here" button and the exact samething happens.
I responded also by replying to the support ticket email, but no one answers.
How can I chat with someone in support@upwork.com?
I need to reset my identification verification.
My account is frozen.
Mar 9, 2021 03:36:20 PM Edited Mar 9, 2021 05:46:23 PM by Joanne P
Back in November, I submitted a high-resolution scanned version of my California Driver's License for identity verification, but you rejected it for some unkown reason.
This was the message that I got:
**Edited for community guidelines**
Well, I'm sorry but this is neither sufficient for an explanation, nor is it satisfactory!
How am I supposed to GET my identity validated, and how am I supposed to attempt to compete for work on your site if I can't do THAT?
And, please don't say "our agents will reach out to you if there is a need."
I have the NEED to get my identity verified so that I can compete for projects!
Mar 9, 2021 05:46:42 PM by Joanne P
Hi Dean,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 10, 2021 04:13:29 PM by Eric T
I am an American living abroad. Is this why I am not allowed access to American advertisements ? Most of the announcements suited to my talents are from people located in the USA, but it seems I am not allowed to respond to the announcements originating in the USA? Why is this?
Mar 10, 2021 05:29:10 PM by Joanne P
Hi Eric,
I checked, and it looks like you have already completed the location verification process. The process allows for periodic travel, so if we've been able to confirm you are in the U.S. you'll still be able to submit proposals for jobs where the client is requesting only U.S. freelancers, even if you travel. It will then be up to you and your client to determine whether your travel schedule affects your ability to meet their job requirements.
Mar 12, 2021 12:26:52 PM by Anthony M
I am trying to verify my identity but I am having troubl. It keeps telling me to select a different type of ID. I tried using my California ID, and a Passport ID card. At first it says unable to verify the type of ID, but then if I go back to try again, it says the verification is in process and can take 1 business day. I left this alone since Tuesday 3/9/21, it is now 3/12/21 more than one business day later, and still nothing. Cant find a way to get in touch with support. So difficult to find a person to chat with or a support email. Im frustrated. Can anyone help?
Mar 12, 2021 02:08:53 PM by Bojan S
Hi Anthony,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 14, 2021 09:41:46 AM by Stephanie W
Why can't I submit proposals? I keep getting this error message:
This link has expired
Please contact customer support to receive a new URL. The URL will be active for 30 days.
Somewhere it was suggested that it's because I need to verify my identity? I thought I'd done that. Now I can't find where to do that. I tried signing up for Plus to see if that helped, it did nothing. I'd really love to use this site, but so far it has been quite difficult to do so! Please help!
Mar 14, 2021 12:31:35 PM by Luiggi R
Hi Stephanie,
I'm sorry to hear you're having trouble sending proposals. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Mar 15, 2021 03:41:34 PM by Andrea S
I tried to upload my ID. My ID could not be verified. My page doesn't give me another option to upload my ID again. What do I need to do?
Mar 15, 2021 06:19:44 PM by Joanne P
Hi Andria,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 15, 2021 04:52:14 PM by Dr. Danisha T
Hello,
I tried uploading my ID multiple times and it would not take. Finally, I got it to upload correctly and I received the message that my name did not match and that I was locked out/put on a hold. I no longer see the option to upload my ID. The only thing differnet on my ID is that I do not have a title (Dr.) on it becuase it's a Ph.D. How can I try to do this again?
Mar 15, 2021 06:35:27 PM by Joanne P
Hi Dr. Danisha,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 19, 2021 02:12:15 PM by Charlotte Muriel E
During my profile verification process, I reached the max number of u]uploading attempts. What can I do?