Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 19, 2021 02:53:30 PM by Andrea G
Hi Charlotte,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Mar 22, 2021 01:34:06 PM Edited Mar 22, 2021 01:45:38 PM by Bojan S
Hi,
I continue to go error messages when trying to upload my drivers license. Please help!
Thanks,
Meghan
**Edited for community guidelines**
Mar 22, 2021 01:48:54 PM by Bojan S
Hi Meghan,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 23, 2021 06:27:06 AM by Hendri M
Need to verify my account, I uploaded a clear photo of my Driver's license and it wasn't able to verify me
Mar 23, 2021 07:28:06 AM by Bojan S
Hi Hendri,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 24, 2021 08:13:50 AM by Maryam H
Hi,
I want to upload my U.S. Id card to Upwork, how do I do that,
and how do I change the address to the U.S.? Currently, I am visiting my parents outside of U.S.
Can anyone guide me please
Mar 24, 2021 08:42:00 AM Edited Mar 24, 2021 08:43:11 AM by Biljana V
You can find more details here.
You will be prompted by Upwork to upload your government ID, wait until you get a prompt.
Your ID or credit card or utility bill mailing address and the address reported/added on Upwork need to match, ie. it needs to be the same address.
Mar 30, 2021 04:17:48 AM by Aleksandar D
Hi Maryam,
You can use the secure link our team shared in this support ticket to start with the verification process.
Thank you.
Mar 24, 2021 09:02:38 AM by Bojan S
Hi Maryam,
Your country should reflect the one you’re physically located in and be able to verify it.
Once you're back to the US you will be able to update your location and verify it.
Thank you!
Mar 25, 2021 07:11:04 PM by Jude W
I was asked to upload my ID for verification, did it twice, failed. How can I verify my ID
Mar 25, 2021 09:27:08 PM by Joanne P
Hi Jude,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 26, 2021 05:48:14 AM by Scott K
I tried to upload my ID for location verification.
But I got failed.
What should I do now?
Mar 26, 2021 05:53:07 AM by Goran V
Hi Scott,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Mar 26, 2021 06:17:16 AM by Vincent L
Hi
How do I get my identity verification unlocked so I can upload my passport.
Thanks,
Vince
Mar 26, 2021 06:22:37 AM by Goran V
Hi Vincent,
Our team will reach out to you via ticket as well and will assist you further with your verification. Thank you.
Mar 26, 2021 09:02:06 AM by Victoria S
I have been waiting months now for someone to help me. I uploaded my Driver's License and for some unexplainable reason, your system won't verify my Driver's License. I asked this before and received an email saying this problem would be looked into, I would get help. So far, nothing.
Mar 26, 2021 09:57:46 AM by Bojan S
Hi Victoria,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Mar 29, 2021 10:39:16 AM by Sofia H
Hello,
Last week I tried uploading my new ID to my profile and it gave me an error message saying it couldn't be verified. I now have a job offer that I can't accept because my account is on hold. Could anyone assist me?
Thank you!
Sofia
Mar 29, 2021 11:47:00 AM by Andrea G
Hi Sofia,
It looks like you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Thanks!
Mar 30, 2021 03:40:25 PM by Mary C
I have uploaded my ID once to verify my location but got a notification saying that I have exhausted my chances. Kindly someone help me verify my location
Mar 30, 2021 05:52:12 PM by Joanne P
Hi Mary,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 31, 2021 03:51:19 PM by Ilyas W
Hi, I've been trying to verify my Driving License once but the Upwork says You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
But couldn't find any customer representative please help me out my account is on hold and i really need to remove all of the limitations ASAP.
Sincerely,
Ilyas W.
Mar 31, 2021 05:21:39 PM by Joanne P
Hi Ilyas,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 1, 2021 03:50:47 PM by Elenor S
Hello,
I was required to verify my identity. I sent a picture of my ID and was denied. Everything on the ID and my profile match. I haven't had any follow-up information or an email to rectify this concern. I would like to fix it but I cannot find the area to contact support.
Thank you
Apr 1, 2021 05:27:05 PM by Avery O
Hi Elenor,
I went ahead and shared your concern with the Customer Support Team, and a team member will reach out to you to assist you further.
Apr 2, 2021 05:45:40 PM by Ronnie T
I tried to verfiy my name but it wouldnt accept my id name. Then it was the maximun attempts but I need to verify it.
Apr 2, 2021 06:28:47 PM by Joanne P
Hi Ronnie,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 3, 2021 11:21:14 AM by Joshua L
Hi everyone, I recently made an Upwork account with the intent on working as a freelancer for various programming projects, but my ID was rejected 3 times, and now the option to verify my ID is gone. How would I go about verifying my account now?
Apr 3, 2021 01:38:12 PM by Md Arif Hossain K
Use real NID and real Information. Deactivate the old one. And recreate account with new mail.
Apr 3, 2021 01:40:29 PM by Luiggi R
Hi Joshua,
I'm sorry to hear you had trouble verifying your account. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Apr 5, 2021 09:43:22 AM by William C
Apr 5, 2021 10:12:31 AM by Bojan S
Hi William,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Apr 5, 2021 11:49:13 AM by Addigale S
Hello, I was unable to verify by the date asked of me because the DMV scheduled updating my ID until over a month from now. Is there a way I can reschedule my identification so I can continue getting jobs on Upwork? Thank you so much.
-A.S.
Apr 5, 2021 01:32:04 PM by Bojan S
Thank you for reaching out to us, Addigale.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Apr 6, 2021 06:08:08 AM by Kathy L
I enter my phone number but the only option is to receive a code via text for verification. My phone number is a landline and doesn't receive texts. I sent an email a few days ago and never received a response. I cannot move forward in setting up a profile without this verification.
Apr 6, 2021 06:54:14 AM by Goran V
Hi Kathy,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 7, 2021 02:08:39 PM by Ben O
Hi, Bojan
I am trying to submit a proposal but I am receiving this error towards the top: "You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support".
Could you help me with this?