United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi Laura,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#3]

I just started on Upwork. I started the ID verification process but there's an issue with my current drivers' license. I was married in August of 2019. Between finishing up two degrees at once and then Covid, I never had a chance to change my license. I changed my name with my school though so my degrees have my married name on them. We moved in December last year and, because of the cost and the DMV being closed down (now open but still cost issues) I still haven't been able to change my ID. I have my marriage certificate and a notarized affidavit from the homeowner proving my residency. We live with family so there's no lease. My bank accounts were changed to my married name as well. So my cards have that name, but not my social security number. So when I uploaded my license to Upwork ID verification, it has the wrong name AND the wrong address on it. But there's not space to add additional documents. I called and found my way to the human resources dept and I left a message. I don't know if there's anything else I can do, though. 

[#4]

Hi Christina,

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#5]

Hello

I am not able to view US Only jobs and apply to them. I don't know why this is happening as I am based in the US, and have active contracts and completed jobs from the US. Can you please fix the bug?

Thanks!

Prabu

[#6]

Hi Prabuddha,

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists.

Thank you.

[#7]

Hello, I'm new to the platform and cannot submit any proposals. The system keeps rejecting my ID stating my name doesn't match, which it does! I've submitted an email two days ago but have received no response. There is still an error message at the top of my screen saying I have exceeded the number of attempts to upload verification of my identity and to contact customer support. Does support exist?

[#8]

Hi John David,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#9]

Hello,

I had just tried to upload my license for verification. The photo was untampered with and legitimate to my identity. For some unknown reason, upwork's error catch kept saying my names did not match when in fact they did. Now I am locked out of verifying my license for trying too many times with the same picture and cannot apply for work. I am unsure of what to do next.

Nathan

[#10]

Hi Nathan,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

[#11]

Hello all,

I am very excited to get started on my freelance journey. I have set up my profile and Im all ready to go, i'm just having an issue verifying my drivers licence when trying to submit a proposal. Its not accepting the photo of my license. Any suggestions to get a photo that is acceptable?

[#12]

Hi Bryan,

I checked your account and it looks like you have already completed verifying your location. Could you please try to clear your cache and cookies or use a different browser?

[#13]

Hello,

I was asked to verify my identity, but my ID document was not accepted. I tried to upload my driver's license, so I'm not sure why it wasn't accepted. I have reached the maximum attempts to upload my ID and need further assistance verifying my ID before I can apply to job. Please let me know what are the next steps. Thanks.

[#14]

Hi Rachel,

I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#15]

Can't submit location verification. I am getting error message: "Something went wrong. Please try later".

[#16]

Hi Aidarus,

It looks like you already created this support ticket regarding your verification. I'll follow up with the team handling your case and you can expect an update very soon.

Thank you.

[#17]

Attached Please find screenshop of the error message.

Thank you.

Aidarus.

**Edited for Community Guidelines**

[#18]

Hi 
Is there any way to verify my account location using my utility bill or phone bill?

Thanks 
Danish 

[#19]

Hi Danish,

Please note that your country should reflect the one you're physically located in and be able to verify it. Could you please confirm if you're currently located in the US? 

Thank you.

[#20]

Sure Aleksandar 
Let me know how i can verify it. I will try to provide everything.

Thanks 
Izhan

[#21]

Hi Danish,

Before escalating further, could you please confirm here if you're currently located in the US? 

Thank you.

[#22]

Hi Aleksandar

Let me provide you with my phone bill. Let me know if you need anything else. 

Thanks 
Danish

[#23]

here my phone bill in which my address is mention. 

**Edited for Community Guidelines**

[#24]

Hi Danish,

One of our agents will reach out to you directly via a support ticket to assist you further with the verification.

Thank you.

[#25]

Hello, I have tried verifying my ID but I got the response that I have reached maximum attempts. Kindly help me out.

[#26]

Hi Aaron,

Someone from our team will reach out to you via support ticket in order to assist you further.