Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jan 6, 2020 02:59:30 PM by Sharma S
Hi, I want to verify my identity but I dont have a US passport or a green card. I have US work authorization card issued by US immigration services. But the system does not accept that. How do I start working as a freelancer when I am authorized to?
Jan 6, 2020 03:40:17 PM by Aleksandar D
Hi Sharma,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 7, 2020 08:41:35 AM by Leexan H
I've uploaded my ID several times, but it keeps saying the name doesn't match, but it does. It now says I've reached my maximum tries.
Jan 7, 2020 10:36:41 AM by Aleksandar D
Hi Leexan,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 9, 2020 12:38:09 PM by Agata F
Hello, I have very similar situation. I tried to upload my permit residence (green card) ID couple of times and UpWork couldn't recognize it so I got an email that my account have been placed a hold. There is any chance to been verify once again? Thank you for your help!
Jan 9, 2020 01:26:23 PM by Bojan S
Hi Agata,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jan 9, 2020 07:47:37 PM by Alison K
When i try to upload my ID to verify it says it couldn't verify and now ive reached the maximum number of attempts
Jan 9, 2020 10:34:06 PM by Avery O
Hi Alison,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Jan 9, 2020 11:49:06 PM by Tony H
I just recently signed up for an account and finished filling out my profile page. However, during the process of phone verification, I found myself locked out from changing to a correct phone number and stuck at this step (attached picture as reference).
Although I have attempted to go through settings and successfully verified my phone number there, it does not seem to bypass the profile creation verification process.
Any suggestion would be very helpful.
Jan 10, 2020 12:15:29 AM by Goran V
Hi Tony,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jan 10, 2020 01:12:47 PM by Julia V
Help me fix this! I can't submit proposals. I already sent an email, and I didn't get a response.
Jan 10, 2020 03:00:51 PM by Bojan S
Hi Julia,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jan 12, 2020 01:57:20 PM by Amy F
I've been having the same issue for weeks. It won't recognize my ID when I try to upload. Please assist.
Jan 12, 2020 04:40:43 PM by Joanne P
Hi Amy,
One of our agents will reach out to you via a support ticket and will be assisting you directly. Thank you.
Jan 13, 2020 04:21:43 AM by Danny L
Hi! I would like to open my acoount but my phone number is currently not receiving text messages. Is there a way for me to verify my account without the text?
Thanks in advance
Jan 13, 2020 04:40:02 AM by Goran V
Hi Danny,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jan 15, 2020 08:59:37 AM Edited Jan 15, 2020 09:00:11 AM by Derek V
Hi! I uploaded a clear picture of a valid driver's license that's not expired and it's rejecting it.
Jan 15, 2020 10:29:18 AM by Bojan S
Thank you for reaching out to us, Derek.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Jan 16, 2020 05:00:28 AM by Goran V
Hi Carol,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jan 16, 2020 02:17:39 PM Edited Jan 16, 2020 02:24:24 PM by Kimberly B
I tried to work on Upwork in the past and although I kept sending in the correct identification, it kept being denied. Support through email at that time was not much help. I now want to try again but am receiving the message in the subject line and have no real way to get this fixed. It is extremely annoying and not an efficient process! Why does Upwork make it soooo difficult to complete verification when they clearly saw my many submissions of CORRECT ID?!
Jan 16, 2020 02:50:30 PM by Bojan S
Hi Kimberly,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jan 17, 2020 06:38:18 AM by Liz R
Jan 17, 2020 06:50:13 AM by Preston H
First you will need to correct your location on your profile page. It says you are in the U.S.
It looks you thought it referred to nationality or citizenship. It does not.
Upwork wants you to set it to where you live.
Jan 17, 2020 06:52:38 AM Edited Jan 17, 2020 06:53:20 AM by Goran V
Hi Liz,
Our team will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jan 17, 2020 11:25:47 AM by Steve S
I'm contacting you about this message that appeared in my account:
----------------------------------------------------------------------------------------------------------------------
"You've reached the maximum number of tries to upload your ID. Please contact customer support."
----------------------------------------------------------------------------------------------------------------------
What do I need to do to fulfill this request?
Jan 17, 2020 11:49:16 AM by Bojan S
Thank you for reaching out to us, Steve.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo.
Thank you!
Jan 19, 2020 05:53:09 PM by Serxhio D
Hello,
I am new to upwork.
i failed my id verificaiton, posted drivers licencse while checked state id.
how can i request a reverification?
Thanks.
Jan 19, 2020 08:13:03 PM by Avery O
Hi Serxhio,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Jan 20, 2020 07:19:58 PM by Serxhio D
Could I know when can they contact me? I cant submit proposals or anything.
let me know please.
Jan 20, 2020 08:55:43 PM by Avery O
Hi Serxhio,
I checked your account and can see that the team has reached out to you through Ticket #27579348. Please access this link, and follow the instructions on the ticket to resolve the issue with your verification.
Jan 24, 2020 10:03:36 AM by Angela J
I'm trying to update my new address and get my location and ID verified.
My address cannot be berified by the autofill address verifier because it is a relatively new address. I have lived here since June 2019 but I can't even get a pizza delivered here because Dominos uses the same autofill address verifier on their online app. My address does not seem to be in the whatever system they are pulling their addresses from. Without updating my address, the program will not verify my location or ID either.
So what do I do? This seems like a question for actual UpWork staff but their help bots sent me here. I would really appreciate some direction. Thank you!
Jan 24, 2020 11:00:05 AM by Bojan S
Hi Angela,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jan 26, 2020 04:38:47 PM by Rondriekus S
HI,
I wanted to apply to become a freelancer, but the system isn't accepting my License. Is there an alternative way I can get my info over to you guys?
Jan 26, 2020 06:22:28 PM by Avery O
Hi Rondriekus,
I went ahead and shared your account concern with the Customer Support Team so that they can get back to you and assist you further.
Jan 28, 2020 04:19:17 AM by Travis M
Jan 28, 2020 04:44:48 AM by Goran V
Hi Travis,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Jan 28, 2020 07:05:06 AM by Megan M
I'm trying to verify my ID but it keeps having trouble.
I recently moved to a new house so my old ID address doesnt match the current address i put on my upwork profile. The DMV doesnt issue new IDs for address changes in CO they just put a sticker on the back with the new info and deal with it when the card expires.
I don't want to put wrong info on my upwork account incase it will cause issues later in the verification or payment process.
Any help would be appreciated.
Jan 28, 2020 07:47:37 AM by Bojan S
Hi Megan,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.