Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 16, 2019 12:54:56 PM by Darlene W
I'm new to upwrok and attempting to verify my identity. When I select driver's license and upload the picture, I am getting an error saying my upload is not a valid form of identification. I tried multiple times to retake the picture, but continued to get the same error. I followed the instructions, all corners visible, unedited, etc.
Nov 16, 2019 07:23:35 PM by Joanne P
Hi Darlene,
One of our agents will reach out to you via support ticket and assist you further in completing your location verification, thanks.
Nov 17, 2019 04:02:09 PM by Karolina B
Nov 17, 2019 06:32:30 PM by Avery O
Hi Karolina,
I shared your account information with the Customer Support Team so that they can reach out to you to assist you with your location verification.
Nov 17, 2019 07:39:48 PM by Curtis H
I believe it's because of a sticker I'm required to put on the licence when I move (I'm from Oregon). The license is valid, but the system won't read it as so. Is there another way to verify my identity?
Nov 17, 2019 09:38:51 PM by Avery O
Hi Curtis,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Nov 18, 2019 03:04:52 PM by Krista H
Nov 18, 2019 06:42:24 PM by Avery O
Hi Krista,
A member of the Customer Support Team will reach out to you to assist you further with your location verification. I apologise for the inconvenience this has caused you.
Nov 18, 2019 03:58:49 PM by Cristian R
For some reason, it is not letting me submit a proposal even though I fulfill all of the requirements. Is there a reason for this. It tells me that I have reached the maximum number of tries to submit my ID even though I submitted ID Verification using the exact guidelines.
Nov 18, 2019 08:35:55 PM by Avery O
Hi Cristian,
A member of the Customer Support Team will reach out to you to assist you further with your location verification.
Nov 18, 2019 04:13:11 PM by Jacquese M
Nov 18, 2019 09:19:20 PM by Avery O
Hi Jacquese,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Nov 19, 2019 12:43:20 AM by Xhavier J
No matter what I do, I can't get my ID verified. I've tried all of the file formats accepted, made sure the images are the right size/resolution, made sure they're as clear as possible (including trying one where I sharpened it), put my ID on a wide variety of backgrounds (light, dark, blurry, etc.), tried switching "ID" to "drivers licence", tried uploading via the app AND the website, then I tried my passport and still had no luck. It ALWAYS says "ID cannot be verified at this time". Now I've reached the maximum number of attempts, but the "contact support" button leads nowhere.
Please help!
Nov 19, 2019 12:58:28 AM by Goran V
Hi Xhavier,
I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Nov 19, 2019 06:24:58 AM by Paul P
I don't have a cell phone. How can I verify my phone number. I am unable to receive text messages.
Nov 19, 2019 06:34:29 AM by Goran V
Hi Paul,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Nov 19, 2019 11:07:43 AM by Stephen B
I attempted to upload my Drivers License a number of times and it was rejected. Now I get a message that says.
You've reached the maximum number of tries to upload your ID. Contact Customer Support.
I cllicked on the linkand it just keeps taking me back to the same thing on how to upload the ID.
No help at all.
Steve
Nov 19, 2019 11:42:27 AM by Bojan S
Thank you for reaching out to us, Stephen.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Nov 21, 2019 09:28:12 AM by Samantha A
Hi!! I am new to Upwork and I completed everything but the ID verificaiton. I am having a major issue with that and I can't figure out why. My ID has my name listed as First Middle and Last. I tried to upload it numerous times into your system and keep getting an error. I have tried with my name as First and Last, First Middle (one after the other) then last and First then Middle last in the same field and nothing is working. Can you help correct this? i am very interested in starting work asap. I can email my ID to someone if easier or do a video chat to verify. Thank you!!!
Nov 21, 2019 10:02:01 AM by Bojan S
Hi Samantha,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 21, 2019 12:25:58 PM by Jamie K
Nov 21, 2019 02:07:00 PM by Bojan S
Thank you for reaching out to us, Jamie.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
Nov 23, 2019 08:12:29 AM by Jamie K
Nov 23, 2019 01:09:25 PM by Joanne P
Hi Jamie,
I'm sorry for the delay. I'll follow-up with the team and one of our team members will reach out to you shortly. We really appreciate your patience.
Nov 22, 2019 09:23:11 AM by Preston H
Which of the following applies to you:
a) I have heard about location verification. I would like to do so.
b) I have been asked by Upwork to do location verification, but I do not know how to proceed in order to fulfill this request.
Answer (a) or (b)
Nov 22, 2019 09:05:33 AM by Anthony O
I need assitance with my ID verification. I was denied because my name on ID and profile don't match but they do match. Please help
Nov 22, 2019 09:43:45 AM by Bojan S
Hi Anthony and Terry,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Nov 22, 2019 12:27:48 PM by Eileen W
Hello,
My ID picture won't be accepted and I can not accept any jobs until the ID is verified how do I get this resolved?
Nov 22, 2019 01:57:36 PM by Bojan S
Thank you for reaching out to us, Eileen.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Nov 23, 2019 07:36:27 AM by Telion F
I cannot verify my ID. I am not a US citizen yet but I currently live in the US so I do not want to edit my location settings while I want to verify my account or I won't be able to send any proposals at all without it. Is it possible to avoid this process somehow? My visa didn't work as well as my driver's license.
Nov 23, 2019 08:08:55 AM by Aleksandar D
Hi Telion,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Nov 25, 2019 10:52:30 AM by Anastasia P
Hello,
I am having troubles uploading my ID. Can someone from customer service contact me via email to verify my ID or provide a link where I can upload it again?
Thank you
Nov 25, 2019 11:58:52 AM by Bojan S
Hi Anastasia,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 24, 2019 03:08:31 PM by Lari W
I am trying to verify my identity, but I don't have a state ID, only a federal one. I also don't see anywhere I can contact someone about this issue.
Nov 24, 2019 05:37:30 PM by Joanne P
Hi Lari,
One of our team members will reach out and assist you directly via support ticket, thank you.
Nov 25, 2019 02:30:50 PM by Nicole F
Nov 25, 2019 03:02:42 PM by Bojan S
Hi Aditi and Nicole,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.