Urgent: Escrow Refund

[dcc30a3f]

Hello community, 

I've ended a contract with my client after he paid me. But there are still funds remaining in the escrow. 

How can he get back those funds in the escrow now? 

Please help

[NikolaS · Accepted solution]

Hi Debaditya,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

Additionally, you can find more information about refunds in this help article. 

[dcc30a3f]

Can you please tell me how much time will it take to get a reply to my ticket

[NikolaS]

Hi Debaditya,

Thank you for following up. You should receive a response within the next 24-48 hours. Additionally, I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.