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Community Member

Voice on calls disabled

I am unable to enable voice or camera on upwork call. Please help.
Retired Team Member
Retired Team Member

Hi Mary,


Could you please confirm what browser you`re using? I would also like to confirm if the buttons are not responsive or you`re not able to click on them at all? Thank you.

~ Goran

Hi, I am using Google Chrome.

The buttons are not responsive to touch.

Hi Mary,


Could you please make sure you give Upwork permissions to access your microphone via your browser? You can click on the lock icon in your browser's address bar while you have Upwork site opened there. Then click Site Settings and then allow permissions for microphone. I'll also have the team follow up with you via a support ticket to make sure the issue is addressed. 

~ Valeria

Thank you for your prompt response. Yes the sound and camera were blocked
on the browser. I have corrected it.

Thank you for your assistance.

Best regards,
Community Member

Have you tried using the Desktop App?

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