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Voice on calls disabled

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Active Member
Mary M Member Since: Jun 4, 2020
1 of 6
I am unable to enable voice or camera on upwork call. Please help.
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 6

Hi Mary,

 

Could you please confirm what browser you`re using? I would also like to confirm if the buttons are not responsive or you`re not able to click on them at all? Thank you.


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Active Member
Mary M Member Since: Jun 4, 2020
3 of 6
Hi, I am using Google Chrome.

The buttons are not responsive to touch.
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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 6

Hi Mary,

 

Could you please make sure you give Upwork permissions to access your microphone via your browser? You can click on the lock icon in your browser's address bar while you have Upwork site opened there. Then click Site Settings and then allow permissions for microphone. I'll also have the team follow up with you via a support ticket to make sure the issue is addressed. 

~ Valeria
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Active Member
Mary M Member Since: Jun 4, 2020
5 of 6
Thank you for your prompt response. Yes the sound and camera were blocked
on the browser. I have corrected it.

Thank you for your assistance.

Best regards,
Mary
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Active Member
Ross J Member Since: Oct 26, 2018
6 of 6

Have you tried using the Desktop App?