What is a ticket?

[eb36eef8]

I heard clients would ask me about a ticket or something and I don't have a clue on what he's talking about. Can anyone give me a brief definition on what ticket is? Is that an email address, a proposal, or is it my profile?

[JoanneP]

Hi Mark Justin,

Usually, if you contact our support team, you will receive a ticket number for assistance. In the ticket, the team will either provide more information on the best course of action regarding the issue you raised or they will ask for more information. I'd be happy to assist you if you need any assistance. Please send me a PM if any private information is involved, or you may respond here directly. Thanks!