Jan 5, 2019 10:00:11 AM by Maatougui R
Hi ya'll! Tried to put in my bank account information but it says my verification failed- and to contact customer support. Can someone reset the system for me? I want to get paid!
Jan 5, 2019 11:34:42 AM by Bojan S
Hi Maatougui,
We'll have one of our team members reach out to you directly via support ticket and assist you further with your bank account verification process, thank you.
Jun 27, 2019 01:10:43 PM by Maybell N
Jun 27, 2019 01:48:19 PM by Bojan S
Thank you for reaching out to us, Maybell.
One of our team members will reach out to you directly via support ticket to assist you with your request.
Mar 30, 2020 03:33:51 PM by Kari S
My bank verification failed as well. I must have typed the wrong amounts in, I guess upwork hadn't sent any yet.
Mar 30, 2020 05:48:20 PM by Avery O
Hi Kari,
It looks like you already have a support ticket for the same concern. I'll go ahead and follow up with the team handling your ticket so that they can assist you further.
Apr 25, 2020 11:52:15 AM by Suvidha R
Hi,
I am getting the following error while filling my account details, although the details I have put in are correct.
"Your request was unsuccessful. Please make sure payment method details are correct and up to date".
Suvidha
Apr 25, 2020 04:46:33 PM by Joanne P
Hi Suvidha,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Feb 10, 2021 03:52:27 AM Edited Feb 10, 2021 03:54:42 AM by Shivam T
1) How I can contact the customer support agent please solve this. I'm new start working on Upwork showing on my screen after multiple attempts of bank account verification. (verification failed. Contact customer support)???
2) How much amount enter there for verification???
Waiting for your good response!
Thanks
Shivam
Feb 10, 2021 03:57:31 AM by Aleksandar D
Hi Shivam,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 10, 2021 05:50:57 AM Edited Feb 10, 2021 06:02:13 AM by Aleksandar D
I tried many times to payment verification but I failed also contacted Upwork but they told me the same thing again and again " remove bank account and add again and verify" I did the same but showing same I don't know where I contact real Upwork agent, not a bot 3 times they reply the same message...... any real human here Please help me to get paid.
Waiting for your good responce!
Shivam
**Edited for Community Guidelines**
Feb 10, 2021 06:04:41 AM Edited Feb 10, 2021 06:04:57 AM by Aleksandar D
Hi Shivam,
I already followed up with the team handling your case and you can expect an update on your open ticket very soon.
Thank you.
May 20, 2020 08:16:16 PM by Cristina W
My bank verification failed. I need to reset that because I need to get paid. I need help.
May 21, 2020 12:16:05 AM Edited May 21, 2020 12:16:33 AM by Joanne P
Hi Cristina,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Sep 12, 2020 07:09:16 PM by Ivana O
Hello, I also have the same problem. I got "verification failed - contact customer support". I have received the escrow from Upwork. What should I do ?
Sep 12, 2020 07:12:47 PM by Maybell N
Sep 12, 2020 07:28:37 PM by Ivana O
Thanks. Where do I find the live chat ? In https://support.upwork.com/hc/en-us page, I just found the Bot (Data) and "Contact us (Get help)" at the bottom.
Sep 12, 2020 08:23:44 PM by Luiggi R
Hi Ivana,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Apr 14, 2021 07:35:06 AM by Giancarlo S
I misunderstood and add the amount multiple time for US account verification and it says account verification failed and contact customer support. Please help me to resolve my issue.
Apr 14, 2021 08:24:02 AM by Andrea G
Hi Giancarlo,
One of our agents will reach out to you via support ticket in order to assist you with your verification.
Thanks!