Jun 25, 2017 04:48:01 AM by Seif El-Islam H
Hi, I can't login using desktop app and got "invalid username, email or password", although I can login with the same credintionals on website.
Solved! Go to Solution.
Jun 25, 2017 06:46:13 AM by Vladimir G
Hi Seif El-Islam,
Can you please try using your username if you were trying to log in with your email address, and let us know if you managed to log into the Desktop app?
Jun 25, 2017 06:46:13 AM by Vladimir G
Hi Seif El-Islam,
Can you please try using your username if you were trying to log in with your email address, and let us know if you managed to log into the Desktop app?
Jun 25, 2017 07:41:00 AM by Seif El-Islam H
thank you for your replay, Now I tired to login with my username and password on desktop but got the same error message. I can login in website using username or email. is it a bug ??
Dec 17, 2017 11:01:07 AM by Dragan C
I have the same problem. Regardless of wheather I use mail or username, I am still unable to login through the desktop app (no problems when going thro. It brings back "Invalid password", or "Log in through the browser". I've reinstalled the app 2 times, and it doesn't fix it. Any help is appreciated.
Dec 17, 2017 11:31:23 AM by Ryan C
Hello Dragan,
Please log in to our website first before logging in to our desktop app. If the problem still persists, please let us know. Thank you.
Dec 17, 2017 02:14:50 PM by Dragan C
Thanks for the reply. I tried that, but it does not help. I use Windows 10 and updated Mozilla Firefox. I also removed the cache, then I logged on through the main site, but it did not change anything.
Dec 17, 2017 02:36:17 PM by Ryan C
Hello Dragan,
I have escalated your concern. One of our team members will reach out to you shortly.
Dec 17, 2017 03:18:02 PM by Dragan C
Thanks, I've managed to go pass it by. I am using different browser (Microsoft Edge) to log in, so I guess my firefox created the issue. Anyway, thanks for your concern.
Mar 13, 2018 07:24:58 AM by Nina K
Hi Anshul,
I've escalated your issue to the support team and one of our agents will reach out to you directly via a ticket to help resolve this.
Mar 29, 2020 01:50:28 PM by Thalassa T
Hi Nina, having same issue and tried every method in the thread to no avail. Please help. Thanks! Thalassa
Mar 29, 2020 03:51:01 PM by Joanne P
Hi Thalassa,
I'm sorry about the trouble you're having wit the Desktop App. Are you getting an error message whenever you try to log in and log your time?
Mar 29, 2020 05:00:07 PM by Joanne P
Hi Thalassa,
Unfortunately, I am not seeing any screenshot or attachment to your message. Could you please check?
Mar 29, 2020 05:59:06 PM Edited Mar 29, 2020 07:05:17 PM by Avery O
**edited for Community Guidelines**
Mar 29, 2020 06:02:36 PM by Thalassa T
Thanks Marie. I already tried uninstalling/installing the app twice (current and beta versions) and restarting my laptop . Also logging into the desktop site first on 2 different browsers and then trying to log into the app. Nothing so far has worked. My computer is a Mid-2012 Macbook pro on Catalina.
Mar 29, 2020 07:11:25 PM by Avery O
Hi Thalassa,
Could you please try logging in to your Upwork account through a browser? Please go to your Settings page > Connected Services, and disassociate your Google account from your Upwork account. Once done, please try logging in with your Upwork account credentials to see if the issue persists.
Mar 29, 2020 07:32:12 PM by Thalassa T
Hi, I already did that and it didn't wrk. However, just heard back frm tech supprt and they sent me this and it wrked! After I deleted the file, I downloaded the app again. Thanks!
Mar 29, 2020 08:42:03 PM by Avery O
It's good to know that this has already been resolved, Thalassa.
Let us know if there is anything else we can help you with.
May 3, 2020 01:22:55 PM Edited May 3, 2020 01:24:11 PM by Kara R
Thalassa,
This was helpful, thank you. If anyone is interested in how to get the "Go to the Folder" prompt to show up you can press command + Shift + G. Also make sure you completely empty those just deleted items from your trash. Thanks again, this solved my issue.
Apr 14, 2020 09:47:57 PM Edited Apr 14, 2020 09:49:05 PM by Cheryle H
Could you please try logging in to your Upwork account through a browser? Please go to your Settings page > Connected Services, and disassociate your Google account from your Upwork account. Once done, please try logging in with your Upwork account credentials to see if the issue persists.
I was having issues logging into the desktop app. This worked for me. Thank you!
Jul 30, 2020 01:28:27 AM by Sonia N
Hi Avery O,
I am unable to login on upwork desktop app. please help
Everything i tried but nothing worked.
Jul 30, 2020 01:27:13 AM by Sonia N
Hi Jonne Marie P,
I am unable to login on upwork desktop app. please help
Apr 30, 2020 04:40:55 AM by Goran V
Hi Hetal,
Could you please try the troubleshooting steps below:
If this doesn't resolve your issues, please update this thread and our team will assist you further. Thank you.
Sep 27, 2020 03:54:49 PM by Brittany H
I am having the same issue.. for the past week. I have reinstalled the app, also. I am also logged in to the account on my browser. Not sure what to do.
Thank you
Sep 27, 2020 08:13:07 PM by Luiggi R
Hi Brittany,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Mar 14, 2018 10:28:50 AM by Touhidur R
I have faced some problem to login Desktop App. Please help me.
Mar 14, 2018 12:06:24 PM by Nina K
Hi Touhidur,
I've escalated your problem to our support team and they will reach out to you directly to further assist. Thank you
May 30, 2018 07:22:56 AM by Laura L
To add to this thread, I have the same issue and on top of that the window will not expand. I am on Windows 10 using hrome.
May 30, 2018 07:53:30 AM by Nina K
Hi Laura,
This is a known issue that our engineers are looking into, in the meantime please try to uninstall the current version that you have and download and install the beta version at the bottom of this page as a workaround.
May 30, 2018 08:45:06 AM by Laura L
I found that when the screen was tiny and all you could see is a small box for IS or email, and you hit Enter, you get the error message that your username or password is incorrect. However if you hit tab it will then move to the password box. Then you can enter your password and hit the login button.
Jun 3, 2018 02:34:03 PM by Kyrylo N
Laura, thanks for your answer! I've been waiting for the customer support to solve this problem for two days and could not work in the meantime. They couldn't do anything with this. Thank you sooo much for sharing the solution! Hope this will help not just me.
Aug 2, 2018 09:50:58 AM Edited Aug 2, 2018 10:04:20 AM by Mohamed M
Hello,
i have the same problem please help me!
Best regards,
Mohamed