Account Suspended | Cannot Post in the Community

[#1]

Good day, I hope this message finds you well and good. So, I have two issues. I have created this account because I want to post this to the Upwork community for help and support. I have tried all available means known to me post my issue on the community forum and reach out for support but to no avail. I understand that it is against Upwork's ToS to have more than one account and I abide to that. So I'd delete this account as soon as this issue is resolved. 

1. On Thursday, 29th October, 2022, I tried to buy some connects as I was out of connects and I wanted to apply for a job. As a result of this, I was requested to input my payment details. I did as requested, however, the card details I imputed could not be verified and for this reason, my Upwork account, Abdul-Aziz Osikoya, was partially suspended. I have access to it but cannot apply to jobs, accept a new offers, etc. It was mentioned that I can automatically resolve the suspension by inputting another payment details or using a PayPal account. I inputted another payment details which was accepted but awaiting verification. Since then, my account is yet to be unsuspended and I cannot do much with it. Please can you help me check it out and help me resolve this issue. 

Another thing that bothers me concerning this suspension is that I was the one who wanted to purchase something from Upwork and yet because my initial card details couldn't be verified, I was suspended. That seems absurd. Upwork was not requesting me to verify anything yet it suspended me for trying to input information about my payment details. Also I did not do anything to violate the Upwork ToS. Please help shed more light on this because I feel this kind of situation is very annoying. I was about to accept a contract offer from a client when this occurred and because of it, I couldn't. 

2. Secondly, I'm not able to post or reply to any post on the community forum from my original account. It says that I should verify my email or the reason that I cannot post is that I am not allowed to reply on a particular post. Please help me out. What should I do to resolve this issue?

Mind you, my email has been previously verified and my account is fully active. I have also posted previously, once, in the community. 

Thank you very much. 

Regards, 

Abdul-Aziz. 

[#2]

I have the contracts with more than 15 developers in upwork and the account is still suspended for 10 days.

All the developers are refusing to work now and I'm in a very bad position right now.
But upwork remains silent.

Yesterday I contacted the upwork agent but he said he would give me an answer within 24 hours.
24 hours have passed since then and I still have not received a reply.

I think the upwork system and all agents are not working now.

[#3]

Hi Sya,

Thank you for reaching out. We totally understand how you want this issue resolved immediately. However, I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#4]

 my account has been restricted for 5day until you complete the Identity Verification

[#5]

Hi Ayoub,

Thank you for your message. I am sorry to hear about the action taken on your account. I see that you are already communicating with the relevant team. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. You can access your support tickets here .

Thank you,

Pradeep

[#6]

Hey everyone, so its been about 7 days, I gave it some time - and I cannt apply to jobs, or even view my membership plan (14.99 one) and im losing days on days of potential jobs and income. I've been able to withdrawl all my payments with no issues.

But even when I go to Upwork Support tab, i cant see an option to even contact live chat. Weird.

I get this notfication on the page:

Financial transactions on your account have been limited due to a failed charge. To resume your account, please update your payment method and pay any outstanding balance.

I've added 2 cards over one week, all successfully added and have money in the accounts, nothing is being charged from Upwork. So theres no failed charges.

I've reset my cache and history, I've added cards, I'm not suspended by any means. I'm losing income. I cant apply to jobs. Its frustrating. I'm attaching some screenshots of the "Apply Now" buttons being greyed out (not clickable)

 

 

I'm very frustrated, cant even contact upwork support. I need this resolved.

**Edited for Community Guidelines**

 

[#7]

Hi Yan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#8]

I had an account 2 years ago but got suspended permanently because of issue on upwork site which makes me frustrated. And  even worse, without reason, the CS thought that I violated a TOS which I think I don't

On that account,  everythings are verified, the national ID card, Bank account, you name it. And also did bought some connects because I was serious on upwork.

Any possibility it can be reinstated?

[#9]

Not really, but who knows upwork gods may smile upon you!

[#10]

Hi Dika,

Could you please click on my name above this post and send me a private message with more information about the account you're referring to? The email address associated with it would be extremely helpful. Looking forward to your message.

[#11]

Hi everyone, 
Please help me out that my Upwork account was verified and i get good revenue on my account. But my account was suspended on a project of 2000$. After suspension my client apporved its milestone and amount is showing in balance.
Upwork has deducted its fee amount of 200$ and now don;t allow me to withdraw my balance of 1800$ from my suspended account.
Kindly help me out and after how many months i will get my balance amount.
Thanks

[#12]

Hi Ozair,

Thank you for reaching out to us. I checked with our team and I would like to clarify that the funds will be returned to the original payment method.

[#13]

My account has been suspended.  I was not given the reason why?  How can I get activated again pleas?  Help me.  Thank you.

[#14]

Hi Lillian,

I'm sorry to learn that you got caught off guard about the status of your account. However, I can see that the team has sent you a notification via email with more information and instructions on how to resolve the issue. You may want to review your email or this page for the support ticket associated with it. Feel free to coordinate with the team by responding to the email and they will surely assist you accordingly.

[#15]

Hey guys I don't get it, everything is filled out and up to date... my account should be good to go but I can't apply for work.

I have 269 connects.

I am active and still have ongoing contracts 

I can access all of my features it seems except applying for work.

What gives?

[#16]

Hi Taiwo,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#17]

I can't post a job offer on Upwork as a client. Have been on Upwork for months and it never happened before. My colleague is having the same issue. PS I checked permissions already, I don't have full permissions, don't know if something changed there.

[#18]

Hi Sam,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#19]

I am a client, One of the freelancers I work with, cant Approve my contract because my account is currently suspended it says. But I have another freelancer who was able to approve my contract. How do I fix this ? Also I didn't get a notification, mail or any sign that my account got suspended or something like that. I am still able to send the contract but it looks like the freelancer cant approve because of my account.  I cant seem to contact the team. Thanks in Advance.

[#20]

Hi Victor,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#21]

Thank you for the quick reaction Annie. 

[#22]

Hello, Upwork Support Team.
Recently my account was suspended without any reason even though I've been abiding to Upwork's terms and conditions. And I follow all the terms and conditions of upwork. And my account is showing suspended without any reason. Please provide quick solution. Upwork didn't tell me why I was suspended and I didn't receive a message on my gmail. And I have already contacted the contact support it's been almost five hours I still haven't received any response
Do you mind checking it for me and hopefully reactivating my account?.

Thank you

[#23]

Hi Disha,

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#24]

Hello there!
I got a message that my account has been suspended. I also see a notification about this at the top of my profile page. I have already filled in all the information that was required of me, but my account is still inactive. This is not normal! I'm losing customers because of Upwork! 

First of all there is no reason for this absurdity, because all my clients are happy with my work! Secondly, when I filled all the data, I saw a message that the issue will be resolved within 24 hours, and that time has passed, but I have not received any response on both requests: #38525469, #38526560! This is an extremely unpleasant situation for me because of which I lose my reputation and money! I demand that you unblock me immediately!

[#25]

Hi Din,

Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#26]

Hey Nikola, your colleagues keep ignoring the problem Upwork has created for me. It's been three days now. You have already violated the deadline you set for resolving the issue. Do I really need to complain about this indifference on social networks? I've been working for Upwork for 3 years and I pay you a commission so you can destroy my reputation?