Account Suspended

[hk1997]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[alphie_concept]

Please I am waiting for an update on my ticket (#45898548), it's been over 4 days since I got a response from support 

[73154051]

We have the same issue with our Agency account, PLEASE someone help us!! We need support to contact us!

[ArjayM]

Hi Paola,

I see several support tickets were raised about your main account concerns. We highly recommend that you continue coordinating with the team through an active ticket on this page and your email if you have questions or need further assistance.

A gentle reminder, please avoid creating several tickets with the same concern so that the team can assist you more efficiently. Thank you for reaching out.

[07603d1e]

There is request to members and Upwork team insist me in this regard . Although I have payment in Escrow . What about it?. If issue is not resolved how to get back money from escrow.

[07603d1e]

 

[LuiggiR]

Hi Muhammad,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[5bcd012d]

Dear  Upwork Trust & Safety Team,

I hope this message finds you well. My name is Priyanka, and I have been an active member on Upwork for the past 10 years. I recently received the notification about the permanent suspension of my account, and I understand that this decision was made due to difficulties in verifying certain information.

I would like to express my genuine concern and request an opportunity to rectify any issues that may have led to this situation. I am committed to complying with Upwork's Terms of Service and would appreciate any guidance or clarification on the specific information that was challenging to confirm.

Additionally, I would like to address the matter of funds on my account. If there are concerns about a violation, I am open to discussing any discrepancies and ensuring a fair resolution. I value the professional relationships I have built on Upwork over the years and am eager to resolve any misunderstandings.

I kindly ask for a reconsideration of the decision to permanently suspend my account, as I am dedicated to upholding Upwork's standards and continuing my freelance work on the platform. I appreciate your time and attention to this matter and would be grateful for any assistance you can provide.

Thank you for your understanding.

Best regards,
Priyanka

[PradeepH]

Hi Priyanka,

I am sorry to hear about the action taken on your Upwork account. I see that you're already communicating with the relevant team via a support ticket regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[bff7f630]

My account is temporarily suspended but I have not received any email about it. Also, there is no message about suspension in My Requests. I am unable to send proposals. This is affecting me financially. Please help urgently.

[PradeepH]

Hi Ujala,

I am sorry to hear about the action taken on your Upwork account. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[bff7f630]

Hello team,

Unfortunately, a representative did contact me but provided no details as
to the reasons my account was suspended. I replied and detailed my
concerns; however, no response or resolution has been received in the past
72 hours. I urge you to nudge them as my earnings are stuck in the account
and I have expenses to pay. Thank you.

[NikolaS]

Hi Ujala,

I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[bff7f630]

As of 11th March, 2024, I've been notified that my account has been suspended. Unfortunately, I have not received detailed information regarding the specific reasons behind this action. This suspension has come as a surprise to me, and I am keen to understand any possible oversights or violations that may have led to this situation. Could you please assist me regarding the suspension?

My primary goal is to ensure compliance with Upwork's policies and to continue contributing positively to the Upwork community. I look forward to your guidance and hope for a swift resolution to this issue.

[NikolaS]

Hi Ujala,

Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[0bfd86ca]

Hello team, i have the following issue.

My company profile has been blocked after i updated all the details like email adreess.

When i try to reactivate my account i don't receive any email in my mailbox, i also looked in the spam folder but there is nothing.

Please assist because i have ppl i want to hire and i can't.

Urgent issue!

[NikolaS]

Hi Dragos,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[4a495a01]

Hi!
I've been communicating with frelancer, but our chat is now archived and I'm blocked to write/do anything. What do I do to resolve it and proceed the communication? 

I'll be greateful for the help,
Ira
**Edited for Community Guidelines**

[PradeepH]

Hi Ira,

I am sorry to hear about the challenges while communicating with your client. I checked your account and I regret to inform you that your account has been temporarily placed on hold while we wait for you to verify your account. I see that you have already submitted your documents. Please allow 1-3 business days for our team to review and update your account.

- Pradeep

[0e6703e8]

Hi all,

I received a message that my account was automatically deactivated. I contacted the support but there is no reply What to do in this case

[LuiggiR]

Hi Mustapha,

I see that you replied to the notification sent to you via this support ticket. Kindly allow 24-48 hours for the team to respond back to you and assist you further. 

[0e6703e8]

Thank you Luggi ..

More than 48 hours have passed and I have not received any reply

[LuiggiR]

Hi Mustapha,

I'm sorry for the delay in getting back to you. I see that the team replied with an update and you followed up with them; rest assured they will continue to assist you further. 

[d35cb7d7]

my acount suspended

[9f395534]

Sorry about the sad development, kindly write to Upwork support for assistant..

[AndreaG]

Hi Misganaw,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.