Account Suspended

[hk1997]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[LuiggiR]

Hi ibrahim,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[630d572f]

hi team my account is still showing temporarily suspended. why you are not giving me any reply i am done my work and my client account is permanently suspended . he told me he is not giving me money now what can i do . plz try to understand . i am not able to widraw my earnings. plz activate my account this is my humble request. Thankyou Mahendra Kumar

[JoanneP]

Hi Mahendra,

I can see that you already have an open ticket regarding this issue. It looks like you are already corresponding with someone from our team. Please allow them time to review and update you directly on your open ticket. 

[0e6703e8]

Please resolve my issue !!

It has been more than 15 days and it has not been clarified what I should do to recover my account.

After contacting the support, I received a message explaining my case, I recommended the case, but so far I have not received any response.

Will it take long?

What should I do now?

thank you

[JoanneP]

Hi Mustapha,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[0e6703e8]

thank you Joanne .

Will it take long !

[784a6076]

I am not being able to apply for any job, yesterday i got my first client and i completed the project and submitted client was very happy as i had a deadline of 9 days but i completed the project in just 6 hours, he was satisfied so the job was completed and i was rewarded with payment, then i added a payment method for withdrawal, after that when k tried to apply for new job, i noticed that apply now button was greyed out and not working, now i am not able to apply for any new job and whenever i click on compare mebership plans, i get message that my access have been restricted and i no longer have access, what should i do plss help me solve the issue so that i can work further

[anjobucog]

Hi Gurekam, email Upwork Support for assistance. They would be able to explain why you have been restricted and they can guide you on how the restrictions will be removed.

[ArjayM]

Hi Gurekam,

I'm sorry to learn about this experience. We understand how you want this issue resolved to get paid for your work. I can see that a support ticket was raised with your account concerns. Please allow our team 24-48 hours, and you will get an update on your ticket here once your case is thoroughly reviewed.

[7f91559f]

I've submitted, and resubmitted identity documents through the mobile app, and have not heard back from support for weeks. Is there something I am missing or does this process usually take this long? I'd really love to start working more on Upwork, but cannot go too much longer without a timeline at least.

[0f1d8802]

Hello!

I am new to Upwork, and have applied to many postings, and accept one offer and am wanting to accept another.

However, my accept offer  button and my apply now button is grayed out and I cannot click on them.  The chat bot is not very helpful.  Anyone know why this would happen?

Thanks

Kristen W.

[401d60e0]

This happens when you've already applied for the job, the job is no longer available or the posting has been removed. Check on the top left and know which prompt is displayed.

[ArjayM]

Hi Kristen,

I've shared your report with our support team and raised a ticket to address your concerns. One of the team members will contact you on this page with more information and further assistance.

[238b5dc9]

Hi Kristen

[f6245bdc]

I want to edit my last name in profile to be as the the last name in id to verify my identity and remove suspended but the website doesn't accept that l need to edit the last name to be as identical as id. I need help in this please. My account is suspended and I can't apply prposals

[PradeepH]

Hi Ahmed,

I am sorry to hear about the action taken on your account. I can see that you're already communicating with one of our team members regarding your concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[f472dfdb]

Hi,

I have a serious issue with my client account. Today I posted a job, a freelancer has applied for my job, then I was going to send a message to him before hiring. Then Upwork showed, that before sending messages, I needed to add a billing method. I was going to add my billing method, but then they showed a red notification on top of my account, please check the attached ss. I understood that Upwork is checking my client account since I haven't hired anyone before from my client account. But why is it showing on top of my freelancer account as well? I've successfully crossed my 9 weeks to be a Top-rated freelancer, will this hold effect on my freelancer account and top-rated eligible weeks? I'm very concerned about it. Please anyone let me know. Thanks

[PradeepH]

Hi Noor,

Thank you for your message. As seen in the screenshot attached to your post, we have initiated a Know Your Customer review of your account. This process should be completed within 24 to 48 hours. If the hold on your account is not removed within 48 hours, feel free to message us again.

- Pradeep

[2e4541b5]

Hi Ms. AveryO, 

I hope this message finds you well. 

My concern is not related to the topic however, this is the only way I know to reach you.

Just this morning  (MNL Time) I got accepted for a job with a client who is looking for a social media manager, I was happy to have a client I can work with. He/She asked me to process a cryptocurrency transaction and paid me on Upwork to make sure that the transaction was clean and that the payment I received for the service and the reimbursement of my expense is paid duly. Then in the afternoon (MNL Timezone) I received an email regarding the suspension of my account. I am utterly shocked and worried about my other client and the payment I am to receive for the services I did for 2 weeks. I have complied with the email that was sent to me and yet I don't have any update as to what step should I take next. I can't afford to lose my other client since the job is my only source of income. And I can't communicate with him outside the platform since we only communicate through Upwork Message.

What should I do? Will you please elighten me and help me? It would really mean a lot to me! 

Thanks, 

Eileen Mae Bernolo

[LuiggiR]

Hi Eileen,

I see that there's already a support ticket regarding your concern where the team shared more information about your account status. Kindly continue communicating with them via your ticket so that they can assist you further. 

[2e4541b5]

I've been updating regularly and there aren't any replies. There is an offer that I don't want to miss but I might miss it because I'm still blocked 😞 

[86052720]

I received my first contract. Everything i've been reading says I should be able to take more than one contract at a time. However, when I go back to review jobs, the "apply" option is grayed out.  I understand there are several possible causes: ID verification, payment issues, etc. I have attempted to review all of these things on my profile, and I'm baffled. Other than ID verification, which appears to be awaiting manual review from Upwork, there is no other missing or flagged information.

Thank you,

Laura

[ArjayM]

Hi Laura,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information and further assistance.

[2e4541b5]

Hi Arjay, 

My account was reinstated already however, I cannot find a certain pay on my account. I have screenshots to prove that the pay should reflect on my account but I don't know who to reach out to. Thank you for responding in advance.

- Eileen

[PradeepH]

Hi Eileen,

I see that you're already communicating with our team via a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep