Account Suspended

[hk1997]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[smartpaper]

They did and resolved the problem

Thanks, Nikola!

[c6663a68]

On the 27th of January, I got an email from Upwork that they are suspending my Account due to "noticed some irregular activity on your account."

But it's a MISTAKE. I have never shared my Upwork account with anyone else. Also, I passed the verification call with the support agent and provided documents: passport and bank statements. Support said me I need to wait 24-48 hours after the verification call.

Now, passed more than 48 hours and I still have a suspended account I can't get money for withdrawal or submit any proposals.

And I know that sometimes Upwork support can be too strict and they will not take into consideration all my UpWork history and achievements there, that's why I am asking for help here.

I am working with Upwork since 2022, for this time I have got a Top Rated Plus badge, earned more than 60k$, and logged 1k+ hours there!
Right now I have 6 projects in Progress and clients who are waiting for my reply and who want to continue our cooperation.

I am working with UpWork, building my business, and serving my clients with the best quality service.

I ask the management of Upwork to take into consideration my request and help me unblock my account.
Please, help, and take this situation under your control.

My support ticket id - #38793978

UPD: I haven't got any answers for 5 days from support. I just see how my ticket change status each time from "Open" to "Awaiting".

[NikolaS]

Hi Anthony,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[c6663a68]

Hi Nikola,

Thank you so much! Much appreciated 😊

[c6663a68]

Hi Nicola,

Passed 1 more day and I haven't got any response from support. I'm waiting about 1 week(

[5f45a84c]

hi Nikolas,

I've enabled two-step verification for my Upwork account with the ID b1bf9df9.

However, upon logging out and attempting to log back in, I'm encountering an issue where I'm not receiving the two-step verification code on my registered phone number.

Despite filling out the two-step verification form, it doesn't seem to be functioning properly.

The chat bot assistance provided is not helpful, as it cannot resolve my account issue.

Do you have any suggestions on how to proceed in resolving this matter?

[daf1eed0]

Hi Anthony, I am sorry your account got suspended.

It's been over 2 months since your last message here,

. Just out of curiosity, is your account active again, or it's still suspended? 

[spectralua]

You can check yourself. Open his profile. You will see "This profile is no longer available."

[daf1eed0]

Omds!

So he won't be allowed on Upwork again??

I am new to Upwork my account got suspended yesterday, apparently, I violated the TOS. I am worried i might not get the account back

[NikolaS · Accepted solution]

Hi Hassaan,

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket on this page and reply to the email if you have any questions for the team.

Update: 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

[4236e2c0]

pless my account active pless 

[6dc8b154]

Hi Nikola

Ca you kindly look into my ticket I am having a new agent reply to my open ticket every time I send/request an update. It is getting really hard to follow up on my account's progress. And time has lapsed already.

[962c4855]

Hi Nikola,

I am having the same issue. I cannot find any support ticket. My account is suspended due to failed billing method, and I've now submitted a payment successfully.

Can you help?

[AndreaG]

Hi Tyler,

Could you please check your email inbox? You should have received a notification about the ticket there on June 22nd. You can reply to that email in order to reach the team.

[e40fc5ee]

Hi Andrea - Can you please help me? My account has also been suspended. There are funds in my account that I cannot transfer to my bank account. I have tickets in, but nobody ever responds from UPWORK. I am so frustrated with trying to get some help and UPWORK is holding up not only my payment but my ability to continue a contract. This is my livelihood.

[881421a3]

I have the same issue

[759e32fa]

Hi Kevin,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[881421a3]

no one assisted me, I've been waiting for hours

[PradeepH]

Hi Kelvin,

Thank you for your message. I have followed up with the team handling your account and they have already reached out to you on your registered email address.

Thank you,

Pradeep

[881421a3]

I haven't received any email, its been 5 hours now

[e40fc5ee]

Hi Pardeep - Can you please help me? My account has also been suspended. There are funds in my account that I cannot transfer to my bank account. I have tickets in, but nobody ever responds from UPWORK. I am so frustrated with trying to get some help and UPWORK is holding up not only my payment but my ability to continue a contract. This is my livelihood.

[e40fc5ee]

Hi Annie Jane B - Can you please help me? My account has also been suspended. There are funds in my account that I cannot transfer to my bank account. I have tickets in, but nobody ever responds from UPWORK. I am so frustrated with trying to get some help and UPWORK is holding up not only my payment but my ability to continue a contract. This is my livelihood.

[GlicelleP]

Hi Amy,

We’ve escalated your post to a support ticket where one of our agents can assist you further. Thank you for posting in the community!

[e40fc5ee]

Hi Glicelle

None of my support tickets have been responded to in over a week. How else can I get actual assistance?

Amy