Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Mar 16, 2019 03:57:17 PM by Lori-Ann T
I'm assuming this has to be fixed internally. Based on this forum, it seems like this is a common problem that gets addressed quickly. Hopefully someone will help us out soon. Good luck!
Mar 16, 2019 03:56:25 PM by Joanne P
Hi Lori-Ann,
We've changed your country to Spain. Thanks!
Mar 16, 2019 04:11:02 PM by Lori-Ann T
Thank you, Joanne! I'm on the Create your Profile page, but I still can't change my country from United States to Spain. The fields for Street and Country are grayed out. When I sign out and sign back in, I'm taken back to the same page and can't seem to navigate anywhere else.
Mar 16, 2019 06:13:48 PM by Riri A
Hi Lori-Ann,
I was able to look into your account and see the error you're getting even if your country was previously changed to Spain on our end. I've reached out to customer support for your account. One of our team members will contact you directly via email for your profile. Thank you for letting us look into this.
Mar 17, 2019 01:44:40 AM by Ajinkya C
I cannot change my country to India. It is showing US whereas I am in India.
Mar 17, 2019 01:58:57 AM by Goran V
Hi Ajinkya,
Your country is now updated and you can continue with your application. Thank you.
Mar 18, 2019 06:52:13 AM by Joseph K
I'm on the Create your Profile page, but I still can't change my country from United States to GERMANY. This affects my phone # as well (I need to enter a German phone, but won't let me). Living in Germany. Thank you in advance!
Mar 18, 2019 07:41:13 AM by Bojan S
Hi Joseph,
Your country has been updated to Germany. Feel free to add the rest of the information on your profile. Thank you!
Mar 18, 2019 05:31:22 PM Edited Mar 18, 2019 05:42:07 PM by Feranmi A
Hi Pls I need a change of Location...My profile is bringing USA by default and am presently base in Nigeria......Pls can I receive a reply as soon as possible so that I can complete my profile..
Mar 19, 2019 12:16:55 AM by Avery O
Hi Feranmi,
The team will reach out to you with more information about your account.
Mar 19, 2019 10:31:17 PM by Anusha R
Hi Team,
I initially created my account when I was in India but havent submitted my profile.
Now I moved to Canada and not able to edit the country. Can you help in changing country to Canada.
Regards,
Anusha.
Mar 19, 2019 11:45:20 PM by Avery O
Hi Anusha,
The team will reach out to you with more information about your account.
Mar 21, 2019 02:46:13 AM by Atanas K
Hello I use to live in Ireland but now i'm back to my home country Bulgaria and i cannot update my country. I would like my country to be changed to Bulgaria instead of Ireland. Thank you!
Mar 21, 2019 03:04:25 AM by Goran V
Hi Atanas,
Your country is now updated, feel free to add the rest of your address. Thank you.
Mar 22, 2019 04:45:11 AM by Agustin M
Hello. I have the same problem. I used to live in Uruguay but now I live in Belgium and I cannot change the country of residence. Can someone help me solve this?
Mar 22, 2019 05:03:20 AM Edited Mar 22, 2019 05:03:48 AM by Goran V
Hi Agustin,
Your country is now updated as well, thank you.
Mar 24, 2019 02:50:51 AM by Digital N
I accidentally choose the wrong country during Upwork Freelancer application. Now I cannot verify my phone number. Please advise.
Mar 24, 2019 02:51:59 AM by Digital N
It was set to United States, but my original country is Malaysia. Please advise how to change it. Thank you.
Mar 24, 2019 03:05:23 AM by Goran V
Hi there,
Your country is set to Malaysia but you will also need to update your name to your full legal name. If you have any additional questions let me know. Thank you.
Mar 25, 2019 10:10:33 PM by Brooke P
I have the same problem - I need to change my country, but I can't get anywhere except the 'create profile' page. Please delete my account so I can start over.
Thanks,
Brooke
Mar 25, 2019 11:14:00 PM by Avery O
Hi Brooke,
Our team should be able to update your country for you from our end. Let us know the country that you wish to update your account to so that our team can assist you further.
Mar 25, 2019 11:45:12 PM by Brad Q
Hello,
Could someone on the Upwork staff please update my country to China. In a few months when I move I will have to do it again. Why can't we do it ourselves? Legal reasons perhaps?
Thanks,
Brad
Mar 27, 2019 08:14:30 AM by Lisa T
Hello,
I am unable to finish creating my account as I put my location as the US (permanent address), but currently only have a UK phone number. Can my country be changed to the UK so I can complete the verification?
Thank you for yoru help
Mar 27, 2019 08:59:45 AM by Bojan S
Hi Lisa,
We have updated it from our end to the United Kingdom. Let us know if you need further assistance. Thank you.
Mar 28, 2019 02:51:27 AM by Jhun A
Hi, Im Creating new account then I mistaken to provide my address and I can't register it because I'm stuck in a phone verification from London.
Mar 28, 2019 03:10:55 AM by Goran V
Hi Jhun,
Feel free to confirm your current location and our team will update your country. Thank you.
Mar 28, 2019 04:01:33 AM by Jhun A
Thank you, Hope soon I can change or my location so that I can provide new phone verification from my original country.
Mar 28, 2019 04:04:25 AM by Goran V
Hi Jhun,
Please confirm your country and our team will update it, thank you.
Dec 3, 2019 04:49:37 AM by Ahmer S
Hi Team,
I'm unable to change country. my location is Pakistan
Please update my location.
Mar 28, 2019 08:20:18 AM by Ayoub O
Mar 28, 2019 09:01:06 AM by Bojan S
Hi Ayoub,
Your country has been updated to Egypt. Feel free to add the rest of the information on your profile. Thank you!
Dec 9, 2019 08:35:37 AM by Emilija K
Hi! Can you please help me I can't change the country from USA to Macedonia in my application? I want to proceed with my application but I can't.
Mar 29, 2019 09:09:23 PM by Muditha G
Mar 29, 2019 10:34:48 PM by Valeria K
Hi Muditha,
I've had your country setting updates. You can continue with completing the rest of your profile.
Thanks!
Mar 31, 2019 06:58:11 PM Edited Mar 31, 2019 06:58:38 PM by Emre O
I can not change my country neither. I would like to update my country from UK to Austria. Thank you in Advance! Best, Emre
Mar 31, 2019 07:53:09 PM by Avery O
Hi Mae, and Emre,
The team will reach out to you directly with more information about your account.
Apr 3, 2019 08:30:27 AM by Charlotte H