Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Apr 3, 2019 09:03:06 AM by Bojan S
Hi Charlotte,
Your country has been updated to the United States. Feel free to add the rest of the information on your profile. Thank you!
Apr 3, 2019 09:18:33 AM by Mousumi S
I signed up for Upwork but didn't finish my profile. My country is set to UK but I now live in the India. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting?
Apr 3, 2019 09:45:04 AM by Petra R
Mousumi S wrote:My country is set to UK but I now live in the India.
You moved today? Your profile was set up today.
Apr 3, 2019 09:53:21 AM by Bojan S
Hi Mousumi,
We have updated it from our end to India. Feel free to add the rest of the information on your profile. Thank you!
Apr 4, 2019 02:45:10 AM by Shari D
I have the same issue. I have changed country from the UK to Belgium. I can type in my new address in the 'my info' bit, but when I press 'save' nothing happens..
Apr 4, 2019 02:50:16 AM by Goran V
Hi Shari,
I`ve updated your country and you should be able now to add your address and save it. If you experience any problems with it let me know. Thank you.
Apr 4, 2019 03:16:39 AM by Shari D
Hi Goran,
my account still says UK rather than Belgium, and I can't change it..
Apr 4, 2019 03:25:09 AM by Goran V
Hi Shari,
Please go to Settings > My Info > Company contact and you will need to list your address again to reflect your current location. Thank you.
Apr 4, 2019 03:29:02 AM by Shari D
That is what I have been trying to do, but the 'save' button is unresponsive (Chrome, Firefox)..
Apr 4, 2019 03:49:25 AM by Goran V
Thank you for the confirmation Shari,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your address. Thank you.
Apr 4, 2019 08:08:13 AM by Luis C
I am abroad in Hong Kong for a couple of months and cannot change my country when I try finishing my profile. Can this be fixed?
Apr 4, 2019 09:11:49 AM by Bojan S
Hi Luis,
Your country has been updated to Hong Kong. Feel free to add the rest of the information on your profile. Thank you!
Apr 5, 2019 03:52:06 AM by Evalyne M
Apr 5, 2019 05:18:43 AM by Goran V
Hi Mostafa,
Your country is now updated as well, thank you.
Apr 5, 2019 06:11:59 AM by Samrah A
Apr 5, 2019 07:53:02 PM by Eri H
Hi UpWork, I want to change my location from US into Indonesia, but cannot find the button/feature. Do I have to submit a separate request? Thanks!
Apr 5, 2019 11:09:12 PM by Riri A
Hi Eri and Samrah,
Your countries has been updated to Indonesia and United States accordingly. Feel free to add and edit the rest of the information on your profile. Thank you. Let me know if you need anything else.
Apr 6, 2019 10:51:38 AM by Tanya C
Hi Upwork team
I'm trying to complete my profile but have a complication. I usually live in the UK but am currently travelling. In order to verify my phone number I'd like to set it as my current Mexican number but it won't let me as the country is set to the UK and defaults to a UK dialling code - is there some way round this?
Many thanks,
Tanya
Apr 6, 2019 12:24:53 PM by Joanne P
Hi Tanya,
We've changed your country to Mexico. You may now proceed with completing this step. Thanks!
Apr 7, 2019 09:54:47 AM by Prashant M
Hi I also cant change my country.Its showing US but i live in India. I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Apr 7, 2019 12:20:13 PM by Joanne P
Hi Prashant,
One of the customer support team members will reach out and assist you further. Thank you!
Apr 8, 2019 11:59:12 AM by Alison H
I set up my profile when I was living in Australia but am now residing in the US but am unable to revise my profile to reflect this. Can anyone help?
Apr 8, 2019 12:41:44 PM by Bojan S
Hi Alison,
We have updated it from our end to the United States. Let us know if you need further assistance.
Thank you.
Apr 9, 2019 08:00:20 AM by Wilson O
Hello, My country is Colombia and I selected United States at some point of the profile creation. Please help me updating it. Thanks
Apr 9, 2019 08:03:46 AM by Bojan S
Hi Wilson,
We have updated it from our end to Colombia. Let us know if you need further assistance. Thank you.
Apr 9, 2019 07:20:43 AM by Jordan B
Hello there,
This seems to be a common issue, but I'm trying to register my profile with Upwork and my country is set to the United States and greyed out. I actually live in Japan. Any advice?
Thanks!
Apr 9, 2019 08:01:50 AM by Bojan S
Hi Jordan,
Your country has been updated to Japan. Feel free to add the rest of the information on your profile. Thank you!
Apr 9, 2019 09:34:56 AM by Kiana K
Hi there, I am trying to create my profile. I filled everything and when I came to the address. I couldn't change the country. It's USA grey boxed which cannot be changed. so, can anyone please help me how to change the country name so, I can fill rest of the address and complete my profile? Look forward to hearing some answers and solutions soon. Thanks in advance. Best.
Apr 9, 2019 12:00:21 PM by Bojan S
Hi Kiana,
Please advise as to which country your account should reflect as your location and we'll update it from our end?
Thank you.
Apr 9, 2019 05:38:13 PM by Joseph M
Hi there, just wanting to report the same issue as the previous posters - I live in Australia, but tried to set up an account while travelling in the UK. I'm now trying to switch my country to Australia, but it's stuck on 'UK' - please could you help me switch it?
Thanks,
Joe
Apr 9, 2019 10:06:17 PM by Avery O
Hi Joseph,
I've updated your country from UK to Australia as requested. Please update your address in your settings page with your new address.
Apr 20, 2020 12:41:18 AM by Balbir S
Unable to complete the Location - Address informtaion because the 'Country' option is greyed out/defaulting to the US. I am based out of Mexico. I see it's a common problem going by this thread, so I figured I'd just enter my non-US address, leaving the country incorrect until someone at Upwork can assist with editing it, but it does not allow /recognize any non-US Street address either, so can't seem to fill anything up. Assistance appreciated
Apr 20, 2020 12:58:43 AM by Goran V
Hi Balbir,
Your country is now updated, feel free to update the rest of your address once you`re ready. Thank you.
Apr 11, 2019 08:11:29 AM by Kiana K
Apr 11, 2019 08:46:45 AM by Bojan S
Hi Kiana,
Thank you for reaching out to us. I've escalated your request to our support team. One of our agents will reach out to you directly via support ticket to assist you with your concern.
Apr 9, 2019 10:07:36 AM by Bhavesh K
Hi,
I am trying to change the Country to India as thats my home location. I am getting US as default and can not change it.
Please advise.