Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Jul 1, 2018 08:36:03 AM by Bojan S
Hi Shamsul Islam,
Your country has been updated to Bangladesh. Feel free to add the rest of the information on your profile. Let us know if you need further assistance. Thank you!
Aug 8, 2019 02:38:23 AM by Shun-Cheng F
When I created the account I mistakenly selected Austria instead of Australia and now I cannot change it, can you please help? Thanks.
Jul 2, 2018 12:16:40 AM by Kimberly P
Jul 2, 2018 12:23:55 AM by Goran V
Hi Kimberly,
I have updated your country and you can now fill in the rest of your address. Thank you!
Mar 12, 2019 06:31:40 AM by Ragini B
Hi Goran,
I am facing the same issue. My country is set to UK and I am in India. I am unable to set up my account because of this. I have already created a new account with another email id and would like to have the old one deleted.
Thank you in advance!
Mar 12, 2019 06:43:10 AM by Goran V
Hi Ragini,
Opening more than one account is a serious violation of our TOS and I would suggest to close your new one. If further help is needed feel free to reach out to me via PM, thank you.
Mar 12, 2019 07:10:28 AM by Ragini B
Mar 25, 2019 01:39:13 PM by Anfernee C
Mar 25, 2019 02:09:07 PM by Bojan S
Hi Anfernee,
Please confirm which country you are located in, the one you would like to have on your profile so that we can further assist you, thank you.
Mar 28, 2019 07:43:53 PM by Gevorg G
I have the same problem my default country is Netherlands, but I live in Russia. How can I change it?
Thanks in advance!
Mar 28, 2019 09:06:31 PM by Avery O
Hi Gevorg, and Ka Ming,
The team will reach out to you both with more information about your account and your request.
Mar 28, 2019 08:31:39 PM by Ka Ming L
Hi Bojan, I am having the same issue as I try to setup my new account. Can you change my country from US to China? Thanks.
Mar 29, 2019 12:22:17 PM by Sebastian H
Hi, I messed up during the registration process when selecting a country. I selected UK, it should've been Poland. I didn't realize I messed up until the page asked for a UK phone number. (I used to work in the UK, but live in Poland at the moment).
Apologies for the mix-up.
I would appreciate if you could change my country to Poland, please.
Mar 29, 2019 12:34:05 PM by Petra R
Sebastian H wrote:
Apologies for the mix-up.
Why do people keep using euphemisms such as "mix up" and "mistake" and "error" when really they mean "I tried to lie and got caught out!"
Mar 29, 2019 12:49:22 PM by Sebastian H
Petra R wrote:Why do people keep using euphemisms such as "mix up" and "mistake" and "error" when really they mean "I tried to lie and got caught out!"
Or... you could offer me the benefit of the doubt. It's not that strange to have lived in more than one country. I selected UK because I lived and worked and I'm currently interested in UK-centric jobs. Didn't think it mattered all that much before the form asked for a local phone number and an address, which I no longer have. Honest mistakes happen.
Mar 29, 2019 01:06:27 PM Edited Mar 29, 2019 01:07:29 PM by Nichola L
Sebastian H wrote:
Petra R wrote:Why do people keep using euphemisms such as "mix up" and "mistake" and "error" when really they mean "I tried to lie and got caught out!"
Or... you could offer me the benefit of the doubt. It's not that strange to have lived in more than one country. I selected UK because I lived and worked and I'm currently interested in UK-centric jobs. Didn't think it mattered all that much before the form asked for a local phone number and an address, which I no longer have. Honest mistakes happen.
_______________________________
Sebastian, you have a point, because clients can say they come from wherever they wish, but freelancers can't.
Upwork is client-centric, so however contradictory, it does not tolerate freelancers saying they live in one place when they live in another. So, as far as your Upwork account is concerned, just do what they ask.
As to UK jobs. You will see some jobs offered globally by UK clients, but Upwork has seen fit to implement geoblocking. So some UK jobs will be unavailable to anyone who is not resident in UK. It is a singularly shortsighted move, but it is how it is. 😞
Mar 29, 2019 12:48:51 PM by Bojan S
Hi Sebastian,
Your country has been updated to Poland. Feel free to add the rest of the information on your profile.
Thank you.
Nov 4, 2019 10:29:58 PM by Hannah L
Hello moderators,
I am having the same issue. The country is locked at USA, but I currently reside in Vietnam.
Thank you!
Hannah
Nov 4, 2019 11:11:42 PM by Avery O
Hi Hannah,
I have updated your country from USA to Vietnam as requested. You should now be able to update your address in the Contact Info page.
Nov 3, 2019 05:06:44 AM by Carly R
Hello,
I have the same issue except I am in the UK. It is defaulted to the US but I live in the UK.
Thank you,
Carly
Nov 3, 2019 05:55:14 AM by Aleksandar D
Hi Carly,
Thanks for reaching out to us. Your country has been updated as requested. Let us know if you need further assistance.
Thank you.
Jul 7, 2018 03:33:49 PM by Baaka H
Please , I have a problem with my location. I was living in Tunesia and now I ve moved to Germany. Please I want to change it as fast as possible and thank you.
Jul 7, 2018 03:53:10 PM by Bojan S
Hi Baaka,
Your country has been updated to Germany. Feel free to add the rest of the information on your profile. Thank you!
Feb 17, 2020 01:10:40 AM by Mike O
Hello.
I am unable to change my country from Australia to Germany. I am trying to create a Freelancers account.
Can you please assist with this?
Thanks,
Mike
Feb 17, 2020 01:16:30 AM by Goran V
Hi Mike,
Your country is now updated, feel free to continue with your application once you`re ready. Thank you.
Jul 27, 2018 12:21:08 PM Edited Jul 27, 2018 12:26:03 PM by Claudio T
Hello, I have a problem, while creating my profile as a freelancer the wrong country was selected (Don't know why) the system chose USA but I'm in México, now I can't continue with my profile creation process because the system is asking me for a US phone for verification, how can I change it to Mexico?
P.S. I can't submit my profile info because I need to enter an address which is in Mexico but the system is not allowing me to change the country, it shows "United States"
Thanks
Jul 27, 2018 12:35:24 PM Edited Jul 27, 2018 12:35:48 PM by Bojan S
Hi Claudio,
Your country has been updated to Mexico. Feel free to add the rest of the information on your profile. Thank you!
Aug 2, 2018 04:43:59 PM by Carolina D
Hello, I have the same issue. Even though I can provide an address I will be at later in the US I am currently in Mexico and can't change the country. I dont want this to be a problem for my payments and accounts, and more so importantly, for taxes purposes. I don't want to even send my profile for review before it can be changed. Any information or guidance on the matter will be appreciated. Thanks in advance.
Aug 2, 2018 05:26:38 PM by Ryan C
Hello Carolina,
I just changed your country to Mexico. If you have more concerns, feel free to post it here so we can help you out. Thank you!
Aug 8, 2018 09:52:59 PM by Vinay N
Same haapen with me. I was vacationing in Europe when I signed up but the country selected as US. My country of residence is India. Please help I can't sign in because I don't have a US contact number/
Aug 9, 2018 12:33:36 AM by Avery O
Hi Vinay,
The team will reach out to you with more information about your account.
Aug 17, 2018 02:44:51 PM by Andrey B
Aug 17, 2018 03:20:54 PM by Valeria K
Hi Andrey,
We have updated the country setting on your account. Please, go ahead and complete the rest of the information. Thanks!
Aug 21, 2018 11:52:18 AM by Nevena C
Hello! I have the same issue. I lived in Slovenia and moved to Serbia and cannot change the country. Could you help me with this?
Kind regards,
Nevena
Aug 21, 2018 12:04:34 PM by Bojan S
Hi Nevena,
Your country has been updated to Serbia. Feel free to add the rest of the information on your profile. Thank you!
Aug 14, 2018 04:00:29 PM by Helena F
Hello
I'm new to UpWork, and I don't know if my account profile was approved or not. Am I able to be accepted for positions? How do I know if I was accepted?
Aug 14, 2018 04:09:33 PM Edited Aug 14, 2018 04:17:57 PM by Shahnam H
Welcome to Upwork. If you are able to submit proposals, it means you profile is accepted. Also, you should have received an email that your ID has been verified.