Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Mar 11, 2020 10:48:19 AM by Petra R
Nigel J wrote:Will this be a problem? Will this get me banned?
No, but claiming to be in the USA and that not being true will.
Mar 11, 2020 12:43:54 PM by Nigel J
Upwork chose United States as my location because the IP address of the computer (EC2 on AWS) to be located in the United States. I am unable to change this when setting up the profile.
Mar 11, 2020 01:14:23 PM by Preston H
re: "Upwork chose United States as my location because the IP address of the computer (EC2 on AWS) to be located in the United States. I am unable to change this when setting up the profile."
Nigel:
You are correct about what happened. This was not your fault.
But you will want to work with Upwork Customer Service or a Forum Moderator to get them to change your location to the country you actually live in. Having the wrong location will cause you problems that you don't want, and can lead to account suspension or the inability to withdraw earnings.
Read this thread:
https://community.upwork.com/t5/Freelancers/Can-t-change-country/m-p/461740
Mar 11, 2020 01:27:39 PM by Bojan S
Hi Nigel,
Your Country should reflect the one you're physically located in and can verify it. Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.
Thank you!
Mar 11, 2020 01:59:22 PM by Nigel J
The country I am located in is Grenada.
After you have made the change to my account can I continue to use my virtual machine (EC2) on Amazon's AWS?
Mar 11, 2020 02:03:12 PM by Preston H
re: "After you have made the change to my account can I continue to use my virtual machine (EC2) on Amazon's AWS?"
Yes.
Upwork doesn't care if you are using AWS or EC2.
And Upwork is not the "IP police" or "VPN police."
Upwork requires freelancers to post accurate information on their profile page about their location, but Upwork has no rules preventing users from using VPN, AWS, or EC2.
Mar 11, 2020 02:31:49 PM by Bojan S
Hi Nigel,
Your country has been updated to Grenada as per your request.
Thank you!
Mar 11, 2020 11:03:37 AM by Kassim W
Hello Goran,
Similar problem here, I am unable to finish creating building my freelance profile because:
I do not use the UK number anymore and am unable to go back and change countries.
Is it possible to change from UK to Portugal so I can finish the profile please?
Thanks in advance for any help.
Best regards,
K. W
Mar 11, 2020 11:54:43 AM by Bojan S
Hi Kassim,
Your country has been updated to Portugal. Feel free to add the rest of the information on your profile.
Thank you!
Mar 11, 2020 10:21:58 PM by Kristine L
My account is not yet approved and I want to change location. How can I change location when my account is not yet approved? I can not see the settings when I log in to my account. Thank you.
Mar 11, 2020 11:14:58 PM by Avery O
Hi Kristine,
The team will follow up with you through an email with more information about your account.
Mar 12, 2020 05:09:38 PM by Mohamed K
Hi there, i am stuck at Create your profile screen and can't change my country that i entered when i was in there i am now in turkey and can't get phone verification code because i am not in the US anymore please help.
Mar 12, 2020 10:00:34 PM by Avery O
Hi Mohamed,
A member of the Customer Support Team will reach out to you with more information about your concern.
Mar 14, 2020 08:10:51 AM by Nicolas A
Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. I moved to Australia from the UK
Mar 14, 2020 02:36:15 PM by Joanne P
Hi Nicolas,
Your country has been updated to Australia as requested. You may now continue adding the rest of your profile. Thanks!
Mar 15, 2020 09:25:36 AM by Giulia F
Hey there,
I am trying to sign up but I first need to update my country from UK (where I reside) to Malaysia (where I am right now), as I have a Malaysian phone nr.
Can you please help?
Many thanks,
G
Mar 15, 2020 12:00:26 PM by Joanne P
Hi Giulia,
Your country has been updated to Malaysia as requested. You may now continue adding the rest of your profile. Thanks!
Mar 16, 2020 05:33:45 AM by Marilyn A
I had started to set up the profile page while I was travelling and now I am unable to change the country on the profile settings page it seems to be greyed out.
Thanks.
Mar 16, 2020 05:42:28 AM by Goran V
Hi Marilyn,
Could you please confirm your location and our team will update it from our end, thank you.
Mar 16, 2020 09:11:27 AM by Brian L
Hi, i am currently located in the philippines and my address entered is my US address. i was trying to register but it needs a US mobile number where the code can be sent in which i dont have. can this be by passed or can you send the code to my philippine mobile number. if not, can you change my location to philippines instead. thank you
Mar 16, 2020 09:27:26 AM by Bojan S
Hi Brian,
Your Country was updated to the Philippines as per your request.
Thank you!
Mar 16, 2020 01:06:46 PM by Justna D
Hi I want to sign up and changed the country of residence to the Netherlands but it should be Spain. Could you please change this otherwise I can’t finish my profile.
Thanks in advance.
Mar 16, 2020 02:13:05 PM by Bojan S
Hi Justna,
Your country has been updated to Spain. Feel free to add the rest of the information on your profile.
Thank you!
Mar 16, 2020 02:33:58 PM Edited Mar 16, 2020 07:22:51 PM by Marlon Yoany F
Thank you. I need help with the tax information.
Mar 16, 2020 02:58:32 PM by Bojan S
Hi Marlon Yoany,
Please note that your Country should reflect the one you're physically located in and can verify it. Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.
Thank you!
Mar 16, 2020 05:40:43 PM by Vanessa J
Hello,
I have moved from the United States to Canada and would like to update my account to enable me add my new address but the country field is locked to United States and is greyed out. How do I change this please to enable me complete my account setup.
Thanks.
Mar 16, 2020 09:36:51 PM by Avery O
Hi Vanessa,
I have updated your country to Canada as requested.
Mar 17, 2020 01:28:52 AM by Tamara S
While creating an Upwork profile, the default country is set to the USA for verifying identity. I want to change it to Armenia and finish the profile creation. Thank you.
Mar 17, 2020 07:13:15 AM by Fae N
Hi there, stated this account in Vietnam, Hwever I am back at home in South Africa. I can't see a setting icon to change my location.
Please help.
Mar 17, 2020 07:45:44 AM by Bojan S
Hi Fae,
Your Country was updated to South Africa as per your request.
Thank you!
Mar 17, 2020 01:16:22 PM by Karan B
Hi,
I created my UpWork account a long while ago and did not complete the profile creation. Now that I want to use my account, it prompts the Profile Creation page; however, now I am in Canada, but my region still is locked to India, so I am unable to input my present permanent address into the profile page.
Could someone assist me with that? I see that other people have had a similar issue, and they got their issue resolved through these forums.
Mar 17, 2020 01:56:15 PM by Bojan S
Hi Karan,
Your Country was updated to Canada as per your request.
Thank you!
Mar 17, 2020 02:26:38 PM by Ana M
Mar 17, 2020 02:57:47 PM by Bojan S
Your Country was updated as per your request, Ana!
Thank you!
Mar 18, 2020 09:00:49 AM by Jennifer G
I started creating my account while I was in the united states, but have since moved to the UK. The US location seems to be locked even though I am no longer logging in from that country.
Mar 18, 2020 12:48:29 PM by Santiago M
Hello! I'm having the same issue I was living in the United States when I started my upwork account but now am living in Mexico and now it is locked, how can I change the country? Any help is appreciated.
Mar 18, 2020 01:25:10 PM by Bojan S
Hi Santiago,
Your country has been updated to Mexico. Feel free to add the rest of the information on your profile.
Thank you!
Mar 19, 2020 06:49:25 AM by Edward H
Hi Bojan,
Same issue here, but I think it's because something in your system wiped all my user data. I get forced on to the account creation page when I log in, and cannot provide new intormation because the country is locked to US. I am in the UK.