Jan 18, 2018 10:47:56 AM by Tilde S
I signed up for Upwork while I was travelling but didn't finish my profile. My country is set to Serbia but I now live in the US. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How am I meant to change my country before submitting my profile for review?
Solved! Go to Solution.
Jan 31, 2022 12:06:07 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size and because the information shared here is now outdated. We appreciate your participation in the Community.
Thank you!
Apr 1, 2020 07:48:32 AM by Valeria K
Hi Daniel,
I'll share your concern with the team and they'll update you directly with more information.
Thanks!
Mar 31, 2020 07:58:57 AM by Margarita V
I can't change the country from Italy to Austria.
I look at the comments and it seems that website admins do it by themselves only.
Can you just add such a function?
Mar 31, 2020 08:59:13 AM by Bojan S
Hi Margarita,
Thank you for reaching out to us. Your Country was updated to Austria, feel free to add the rest of the information on your profile.
Mar 31, 2020 08:06:13 AM by Emma D
Hi, I'm trying to complete my profile but for some reason it has defaulted my location to UK. I do not have a UK phone number so I cannot verify my account. I have just spent some time completing all the details on my profile and will lose everything unless I can verify with my actual phone number which is in Spain. Hope you can help Thanks Emma
Mar 31, 2020 08:53:29 AM by Bojan S
Hi Emma,
Your Country was updated to Spain as per your request.
Thank you!
Mar 31, 2020 10:41:38 AM by Uki C
Hi I am trying to set up my profile, but I can't change my country setting from the UK to Canada. Can anyone help please?
Mar 31, 2020 12:14:38 PM by Bojan S
Hi Uki,
Your country has been updated to Canada. Feel free to add the rest of the information on your profile.
Thank you!
Mar 31, 2020 01:09:05 PM by Wicklife A
Mar 31, 2020 02:33:49 PM by Bojan S
Hi Wicklife,
Please, let us know which country would you like to reflect on your account as your location. We’d be happy to update it for you.
Thank you!
Mar 31, 2020 04:23:15 PM by Soma S
Mar 31, 2020 06:01:46 PM by Akaki P
Soma, you can download free app on your smartphone such as TextNow which gives you a virtual US phone number. You can make phone calls and send/receive text messages with no issues.
When I was living in the US that was the app I used.
Mar 31, 2020 08:49:49 PM by Avery O
Hi Soma,
Could you please confirm if you are currently travelling in the United States? On Upwork, the address and country of your account should be your permanent residence. In this case, if you are permanently residing in Hungary, your address should reflect that. If you are travelling and are away from your country of residence temporarily, you don’t need to update your location. If it does raise any flags on our end, the team will reach out to you directly.
If however, you are going to be away for an extended period, such as moving someplace, then you should make updates to your account location. Also, it's recommended that you check with a legal adviser if you need a certain type of visa or a work permit to be able to work on Upwork while travelling.
Apr 1, 2020 10:06:16 AM by Soma S
Apr 1, 2020 11:29:47 AM by Aleksandar D
Hi Soma,
Thanks for following up. We won't be able to advise you regarding your visa type and a permit to work in the US. You may want to discuss that with a legal adviser. Generally, the location on the freelancer's profile needs to reflect the user's actual physical location.
Thank you.
Apr 1, 2020 07:08:20 AM by Oleh C
I would like to change the country in my profile in order to proceed with creation of a profile before submitting as I when I first wanted to create a profile I was in the UK, but now I am in Ukraine. And it doesn't allow me to proceed as the address cannot be filled out correctly. Would you please assist me with this or change it for me as I do not have this option. Thank you!
Best regards
Apr 1, 2020 07:45:27 AM by Valeria K
Hi Oleh and Purnima,
Your country setting has been updated as you requested. Please, go ahead and complete the rest of your profiles before submitting them for a review.
Apr 1, 2020 09:43:26 AM by Saranya M
I have the same issue. I signed up for Upwork in India and I am not able to update it to Canada before I complete my profile. Kindly help me out.
Apr 1, 2020 10:23:12 AM by Aleksandar D
Hi Saranya,
Your country has been updated to Canada as requested. Let us know if you need further assistance.
Thank you.
Apr 1, 2020 03:26:38 PM by Ruaridh D
Apr 1, 2020 07:27:31 PM by Avery O
Hi Ruaridh,
I have updated your country from UK to New Zealand as requested.
Apr 2, 2020 11:24:56 AM by Gleb V
I made a mistake while editing my profile . My country is set to United states but, i am in Russia. Every time I try to access the account settings page to edit location it just redirects me to the "create profile" page. How can i change my ountry before verifying my account?
Apr 2, 2020 12:49:54 PM by Aleksandar D
Hi Gleb, Safura, and Yasser,
Your countries have already been updated to the requested ones. Let us know if you need further assistance.
Thank you.
Apr 2, 2020 06:12:00 PM by Avery O
Hi D,
A member of the team will reach out to you with more information about your account.
Apr 2, 2020 08:17:17 PM by Soma S
Hi I'm still waiting for my country to be changed from the US to Hungary. I'd appreciate if you could help me with it since I'm eager to start here. Thanks!
Apr 2, 2020 11:13:41 PM by Avery O
Hi Soma,
I'm sorry if we missed seeing your follow up post. I have updated your country from the U.S. to Hungary.
Apr 3, 2020 11:57:29 AM by Valeria K
Hi Kevin,
Sure thing! Your country setting has been updated. Please, go ahead and update the rest of your address.
Apr 3, 2020 04:14:10 PM by Rahul P
Apr 3, 2020 07:13:58 PM by Joanne P
Hi Rahul,
Your country has been updated to UAE. You may now continue adding the rest of your profile details. Thanks!
Apr 3, 2020 12:46:40 AM by Eepsita G
Folks, I'd begin setting up my account while in the States. I'm now in India, but it seems like I can't get through without getting a confirmation code on my US phone. Could I please request you to update my country of residence to India?
Thanks!
Apr 3, 2020 02:43:39 AM by Avery O
Hi Eepsita,
I have updated your country to India as requested.
Apr 4, 2020 04:12:22 AM by Zoltan V
I am currently trying to create a profile on the site and am facing some issues. On the 9th step of profile creation, I am asked to specify my location, and the country is locked on the US, without me having mentioned anything about having lived in the US. I'd love to get some help with the issue. Currently, I'm in Romania.
Kindly disseminated,
Zoltan.
Apr 4, 2020 04:41:21 AM by Goran V
Hi Zoltan,
Your country is now updated, feel free to update the rest of your address once you`re ready. Thank you.
Apr 4, 2020 07:26:53 AM by Gemma F
I'm trying to finalize my account set-up. I entered 'United Kingdom' as my country as I'm English, but I'm actually living in Brazil. I need to change this so I can confirm my address and continue with my account set-up.
Apr 4, 2020 02:31:22 PM by Joanne P
Hi Gemma,
Your country has been updated to Brazil. Thank you!
Apr 4, 2020 08:24:29 AM by Elizabeth M
Could you please help me change the address on my profile? I would like to post my profile but it is the wrong address.
Thank you.