Can't download client file

[hdm6681]

I am trying to download the files I need to work on for my client, but everytime I try, I get a page that says:

Sorry, we can't let you in

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Error 403 (N)

Trace ID: 86a7794edea328a2-IAD

I am logged in with the only account I have.  It is the account the client has contracted with (obviously, as I'm literally on the page with the contract information).  I have tried multiple times to download the file.  I have tried logging out and back in again.  I just keep getting the same error message.

[LuiggiR]

Hi Heather,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.