Can't download my files

[#1]

Hi!

I can't download the files from my order but I have been able to do so previously. I've seen posts on here before about it being a Chrome bug.  Does anyone have a fix? I can click on the files, then they open in a separate tab, but nothing else. Normally, I can just click the download button and it goes to my downloads folder. I still see the download button but when I click it now, it just opens the image in a new tab.

Thanks!

[#2]

Hi Jennifer,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Thank you!