Feb 13, 2019 02:05:31 AM by Aatikah R
Hi, I just created a new account. I entered in all the information, but when I try to put in the address the street section is greyed out I tried out everything clearing out the cache, using a different browser and computer too.
I think I entered the location (initially) where I live from a different IP (as I am on holidays). I even tried to put this location. Could you please tell me how to fix this because it does not let me go any further
Solved! Go to Solution.
Jul 22, 2023 01:33:49 PM Edited Sep 12, 2023 07:47:58 AM by Andrea G
Hi Susan,
I'm sorry you are having trouble getting support and completing your address. We've found that similar issues have typically been resolved by slowly pacing your typing, by pausing in between numbers and words, and also by avoiding any abbreviations. Generally, by adhering to these best practices, your address should automatically appear in a dropdown, and when it does, please click on your address.
Here are some specifics regarding abbreviations:
Also, you can separate each portion of your address with a comma, all within the “Enter street address” bar. Your address should automatically appear as you proceed with typing out the information. If not, you should see the 'Enter address manually' option after typing your address slowly.
May 18, 2020 02:38:12 AM by Auni A
The address I entered is not the correct one, I just chose any address that was available in the options. How can I correct my address? It is not listed in the options.
May 18, 2020 02:41:20 AM by Goran V
Hi Auni,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with adding the correct address on your profile. Thank you.
May 19, 2020 07:03:51 AM Edited May 19, 2020 07:52:04 AM by Bojan S
Even though I typed in my city it doesn't get recognized and for the city field I get that the city is not provided.
Please do assist.
**Edited for community guidelines**
May 19, 2020 07:52:43 AM by Bojan S
Thank you for reaching out to us, Pavao.
One of our team members will reach out to you directly to assist you with completing your application form.
May 19, 2020 07:55:02 AM by Pavao Z
May 22, 2020 12:26:14 AM by Joanne P
Hi Odara,
I checked, and I can confirm that one of our team members have already reached out to you via a
support ticket regarding your concern. Please check your ticket number: 28714514. Thank you!
May 22, 2020 01:29:17 AM by Kristian M
The problem still persists for me. The autocomplete request goes through but returns nothing. I tried it with "Prague" as the capital city of the Czech Republic but found nothing.
May 22, 2020 02:18:01 AM by Goran V
Hi Kristian,
Our team will reach you to you via ticket as well and will assist you further with your address. Thank you.
May 19, 2020 02:35:43 PM by Tina H
I am having the same issue. The system will not accept my address and it is not available from the drop-down list.
Thanks,
Tina
May 19, 2020 03:16:37 PM by Bojan S
Hi Tina,
We'll have one of our agents reach out to you directly to assist you with this concern.
Thank you for reaching out to us.
May 22, 2020 07:47:27 AM by Anastasiya S
Hello!
I fill out my profile, but I can't find my city in the list of Locations section (Bobruisk, Mogilev region, Belarus), so I can't complete my profile.
I will be very grateful if you help me!
May 22, 2020 08:25:28 AM by Bojan S
Hi Anastasiya,
We'll have one of our agents reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
May 24, 2020 04:13:56 AM by Rafael A
May 24, 2020 04:49:43 AM by Aleksandar D
Hi Rafael,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
May 24, 2020 07:27:16 AM by Kimberley H
New to upwork, stuck on step 9; it is not recognizing my legitimate city and state. can't move on to verify and get started. any suggestions?
May 24, 2020 08:48:46 AM by Aleksandar D
Hi Kimberley,
I checked but couldn't replicate the issue. Could you please try clearing your cache and cookies or using a different browser? Let us know if the issue persists so that we can assist you further.
Thank you.
May 24, 2020 12:39:50 PM by Kimberley H
Thanks for reply. I cleared cookies and also tried brand new browswer that had no saved information and it still doesn't recognize my address. It isn't even recognizing my city as a city within my state.
May 24, 2020 03:18:21 PM by Joanne P
Hi Kimberley,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 26, 2020 09:33:43 AM by Mamoune B
May 26, 2020 10:37:00 AM by Bojan S
Hi Mamoune,
One of our team members will reach out to you directly to assist you with this concern.
Thank you!
May 28, 2020 09:19:57 AM by Rashida L
May 28, 2020 10:41:43 AM by Bojan S
Hi Rashida,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
May 30, 2020 07:49:28 AM by Pooja J
Not able to complete my profile because my city name is not listed. Now what to do ?
May 30, 2020 08:45:40 AM by Aleksandar D
Hi Pooja,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 1, 2020 11:10:51 AM by Augustus B
Without giving away personal information, the address suggestion box does not permit me to enter my correct street address. Is there a way I can override this or request a customer service rep manually correct the address?
Jun 1, 2020 01:09:35 PM by Bojan S
Thank you for reaching out to us, Augustus.
One of our team members will reach out to you directly via a support ticket to assist you with your concern.
Jun 13, 2020 09:38:13 PM by Nathan D
trying to apply for jobs and i keep getting the "To submit a proposal, update your address" error
i've updated the address everywhere in the settings, attempted on multiple browsers and cleared out the cache to restart the browsers, still getting the error, not sure what else to attempt?
Jun 13, 2020 09:54:25 PM by Aleksandar D
Hi Nathan,
Thanks for reaching out to us. I checked and it seems that you are missing a city field from your Location section. Please go to Settings > Contact Info and add your city.
Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful, and verifiable. Please check this help article for more information on how to update your profile photo.
Thank you.
Jun 16, 2020 08:31:53 AM by Ben S
My address is not recognized during the profile setup. It does not appear in the dropdown system but definitely does exist.
Jun 16, 2020 10:29:59 AM by Bojan S
Hi Ben,
It looks like you were able to update your address. Feel free to reach back to us if you still need any assistance, we're here to help.
Thank you!
Jun 17, 2020 01:33:01 PM by Svitlana M
Impossible to enter city "Pilsen" in profile Location section. It is why? Many thanks, SV
Jun 17, 2020 03:36:50 PM by Bojan S
Hi Svitlana,
We'll have one of our agents reach out to you directly to assist you with completing your application form.
Thank you for reaching out to us.
Jun 17, 2020 04:18:54 PM by Ian H
The "street" field is greyed out so I can't enter my street info. But this is preventing me from moving to complete my profile.
Can someone please help me? Thanks in advance
Jun 17, 2020 06:01:45 PM by Joanne P
Hi Ian,
I checked your account, and it looks like you have already added your street details. Please let us know if you need further assistance. Thank you.
Jun 19, 2020 11:09:58 AM by Dale D
I am creating my account, and when I get to verify identity through my street address, it is invalid. Any address in my town is showing invalid. What can I do as I cannot move forward without my street address being confirmed?
Jun 19, 2020 01:03:21 PM by Bojan S
Hi Dale,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
Aug 8, 2023 08:15:20 AM by Diana K
I am also having the issue entering my street address and have tried everything I've read on this thread. Can I please get assistance? Thank you
Aug 8, 2023 07:32:31 AM by Diana K
I am submitting my correct adress to set up my profile and it wants me to pick one from the dropdown choices which are not even in my state. Can't move forward in setting up my profile
Aug 8, 2023 08:12:48 AM by Diana K
Older questions posted about this say the page gives you the option to manually enter your address. That is not the case, there is no red text on the page offering manually entering the street address. See below the copied text from the page.