Cannot send/receive messages to freelancer

[09c220c8]

Hi,

I have hired a freelancer for a project, but I am unable to send/receive documents from him due to this message: "Upwork has detected a potential risk with the content of this message." 

This is slowing down our project's progress. How do I resolve this issue and send him a direct message?

Thanks

Thanks

[ArjayM]

Hi Rachana,

I've escalated your community post to a support ticket. I'm sorry you're having difficulties contacting your talent via the Upwork Messages. Once your report is thoroughly reviewed, one of our agents will contact you soon with more information and assistance. Thank you for reaching out and bringing this to our attention.