Client is has not receiving the email related to the direct contract

[bd29e8d7]

Hi, I 've tried multiple times to send direct contrat to my cusotmers, but they do not receive emails with contracts... please look into this and advise.

Best,

Abid 

[PradeepH]

Hi Abid,

I am sorry to hear about the trouble faced by your client in receiving a Direct contract email. It's a common issue that important emails can sometimes be mistakenly filtered into the Junk or Spam folders. Advising your client to check these folders is a good first step. Additionally, they can mark the sender as 'Not Spam' to ensure future emails arrive in the inbox. Feel free to reach us if you need further assistance.

- Pradeep

[bd29e8d7]

Hi Pradeep,

Thanks for your response, very good response must appreciate that. Yes, we did check that unfortunately did not mention in my earlier message. Please advise, as each time I try Direct Contract I run into some sort of issues, last time client was unable to proces the payment, and now client is not receiving the direct contract emails at all.

Best,

Abid

[NikolaS]

Thank you for following up. Abid. 

I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.