Contracts paused after payment has been made

[c18be7ce]

We had an issue with our credit card and it was blocking Upwork payments. Our profile was suspended. Payments have been unblocked and the payment has been made. However, contracts are showing up as paused on our freelancer's end. I assume that our account still has an issue. How can we fix this? I don't see a way to contact Upwork support for issues like this.

[AndreaG]

Hi Sean,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[c18be7ce]

Hello Andrea,

I haven't received a ticket yet. Do you know when I can expect to receive it?

Thanks,

Sean

[ArjayM]

Hi Sean,

I'm sorry if we weren't able to get back to you sooner. Rest assured that your concern has been forwarded to the appropriate team. Please allow our team time to further review your case and you will be getting an update on this page once done.