Delete team member and change contact person to another user

[softonic_admin]

I need to delete a member but a message/pop-up appears:
Those team members are currently assigned as the primary contact person on active contracts and can't be removed. Please update all contracts referencing these team members to a different contact person before you remove them from the team.

[NikolaS]

Hi there, 

Thank you for reaching out to us, I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[e797b105]

Hello - I am also having this issue - can you share the solution or do I also need a ticket opened?

[ArjayM]

Hi Carrie,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[8328790b]

Hi Nikola, i am having the same issue. can you create a ticket for me as well?

[NikolaS · Accepted solution]

Hi Moritz,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[2774a8d8]

Hi Nikola, can you help me as well? I need to remove a person, i removed him as main contact, but still i have the same notice "The following team members are currently assigned as the primary contact person on active contracts and their hiring permissions can't be edited. Please update all contracts referencing these team members to a different contact person before changing their hiring permissions."

Please help me, thank you

[759e32fa]

Hi Alessio,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[josecatirefilho]

Hey Nikola, we have the same issue, but we want to restrict some actions to the current primary contact and assign someone else from our team as the new primary contact. Please assign us a ticket. Thanks in advance. 

[PradeepH]

Hi Jose,

Thank you for your message. Could you please confirm the company name you are referring to? 

- Pradeep

[0bc984db]

Hello

We facing the same issue. Kindly let us know how to solve this. This pop's up:

"Update member permissions

The following team members are currently assigned as the primary contact person on active contracts and their hiring permissions can't be edited. Please update all contracts referencing these team members to a different contact person before changing their hiring permissions."

Regards

[759e32fa]

Hi Donat,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[e8449060]

Hello - we are facing the same issue. Can you please help?

[ArjayM]

Hi Heather,

I'm sorry to learn that you're having difficulties changing the contact person on your account. However, It looks like you're currently being assisted by one of our knowledgeable agents via chat and raised a support ticket. We highly suggest you continue coordinating with the team through a single ticket on this page so that they can assist you accordingly and more efficiently.

[adf19559]

For everyone else wondering why this isn't documented. You're not alone.

go to team settings, members & permissions you will see contractor there. Go to contractor ... option and update the contract main contact person. Worked for me. May not work for you, but at least it's a start to documenting this issue.