Direct to Local Bank withdrawal not received

[#1]

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

[#2]

Hello Upwork Support Team,

I am writing to inform you that I recently attempted to withdraw a payment from my Upwork account to my local bank account. Unfortunately, I received an email stating that the payment was rejected by the bank. I tried again using another bank account but encountered the same issue.

I was charged a fee of $0.99 twice for these failed transactions, and my payment was returned to my Upwork account. I have been using these two bank accounts for payment withdrawals without any issues in the past, so I am not sure what could have caused this problem.

I kindly request that you investigate this matter and refund the fee charged to me twice as soon as possible. Thank you for your attention to this matter.

Best regards,

Shahzaib Naeem

[#3]

Hi Shahzaib,

Thank you for contacting us. Your support ticket has been received and can be accessed here. We apologize for any inconvenience and kindly ask for your patience as we respond to requests in the order they are received. Please allow 24-48 hours for our team to follow up.

[#4]

Hi,

It's my first time requesting for payment here direct to my local bank account and I got this email.

Can anyone please tell me why I can't successfully withdraw? Thank you.

[#5]

Hi Marivic,

Thank you for reaching out and I'm sorry to learn that you're having trouble withdrawing your funds. We're aware of the issue you raised and are taking it seriously. We’ve escalated your post to a support ticket where one of our agents can assist you further. You may access your ticket and coordinate with the team on this page.

[#6]

Hi Guys,

I have not received any email regarding "Your paymnet has been processed" from UpWork. Normally it took few mins but it is almost 6 hours and I have not received that email. Second I tried to contact support staff but the bot does not allow me to chat with real person and providing useless responses. Your support is higly appricaited. 

[#7]

same i have not received payment yet  its been 8 hours since I withdraw available payment from upwork received payment has been processd notifications.  but still not yet in my bank account.

[#8]

Hi Muhammad and Mary,

Thank you for reaching out. Please note that Direct to Local Bank transaction is processed within four business days. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#9]

Hello! I recently changed my profile name to my married name, and attempted to update my bank details to match. However, the bank details were flagged as a mismatch, so I changed them back to my maiden name. I withdrew my payments around 10:30 am today using my old bank details, but by the afternoon, I had not received the funds in my bank account. Upon checking my bank details on Upwork, I discovered that my old bank details had been removed. I subsequently enrolled my new bank details, which were accepted. I am wondering where my funds went after I withdrew them using my old bank details, which had been removed. Is it possible that they will be deposited into my new bank account?

[#10]

Hi Milona,

The funds would be on their way to the payment method that you selected when withdrawing. If more than 8 business days pass and you still haven't received your funds please let us know so we can assist you further.

[#11]

Upwork needs to notify freelancers when a clients payment method had been declined.  I have used Upwork on the client side, so I know that clients are charged on Mondays.

So explain why the freelancer doesn't know a client's payment method was declined until 1) They don't receive early payouts or 2) They are told to pause work and the contract is put on hold.

I am top rated plus and one of the only remaining perks of that is getting paid on Friday. I have a long-standing relationship with my client and I know that the card they have attached to this account is the card they tend to use for all UpWork payments as well as other resources. If it gets declined and I let them know, they are quick to resolve the issue.

This is now the second time where I haven't received my payouts early and no email was sent to either myself or my client about a declined payment. The contract is still active, I am actually logged in to the client's Upwork account and there is nothing there either. Yet, I remain unpaid. So what the heck UpWork?!

Issues like this combined with the fact that my fees are are going back up to 10% gives me no incentive to stay on the platform. The ONLY reason I have not switched to being paid directly is because I like getting paid weekly instead of bi-weekly. 

[#12]

Hi Megan, 

We completely understand your frustration and I'm sorry to learn that you still haven't received your payments. However, 

I checked and can confirm the transactions you're referring to was successful on our end. Please note that Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

In the meantime, feel free to check this help article for more information.

[#13]

I transferred funds to my PNB account last Friday, April 14. I received an email that it's already been processed but until now, it hasn't been reflected on my account yet. Is anyone else having the same experience? Thank you.

[#14]

Hi Mary,

Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

Thank you,

Pradeep

[#15]

Yesterday on 18th April I withdraw some amount from my upwork to direct bank account, immegiately i received a confirmation message followed by a successfully processed email but the third message i recieved that your bank has rejected the payment request and  asked for updating the payement method on upwork.

After updating the payement method I tried again to withdraw the money to the same babk account but its been about 18  hours that I didnt get any confimation email neither from upwork nor from my bank.

The transaction Reference IDs are:

575439032

575439033

Kindly check the status of my transaction. Thanks

[#16]

Hi Raheel,

Please note that Direct to Local Bank transactions take up to four business days to arrive at your bank. There is a noon UTC cutoff time for same-day processing. After that, transfers will be processed the following business day. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further.

Please note that bank holidays in the U.S. and your location may affect these withdrawals. In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.

[#17]

Hi. I withdrawn my available balance yesterday and still did not receive an email indicating that my payment has been processed can you please check if it has been successfully withdrawn on your end?

[#18]

Hi Michael,

Thank you for reaching out. Usually, it takes 4 business days for the Direct to local bank withdrawal to be processed. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#19]

.........

[#20]

Ticket number  #40041262 I require someone to investigate the issue because for now I am unable to get my medication or even buy food. Good job Upwork in saying "sorry".  "Sorry" will not fix the situation, it is over a week of waiting for my payment and still no one cares, no one explained anything, no one apologized, I only hear "sorry" every few days without any real fix. Is that how you earn the share of our earnings? Well done.

[#21]

Hi Olga,

Understand how frustrating this situation must be for you and I'm sorry to hear this happening. I can see you were able to update your open support ticket with our team recently. Please do continue to communicate directly with our team as they are the experts on this topic and the ones who can best assist you.

[#22]

No you do not understand it. Yes, I am updating the ticket because I require someone to finally take care of it but NO ONE is responding except for something like "we're sorry" Is this a joke?? Do you know how it feels to stop medical treatment that you need to survive? Apparently not seeing how lightly it is treated, well lucky you. But I do need this money and my patience is growing thin. This is absolutely disrespectful and straight rude.

[#23]

I have contacted my bank. No incoming transfers from Upwork since April 14. 

[#24]

Hi, on April 19, 2023, I requeted a withdrawal from my Eastwest / Komo Bank. I have received a notification from my email regarding the requested payment. Based on my research, another email will be sent that a payment has been processed and it will show the expected delivery date of payment. Up to now, no email is received and from time to time I'm checking my bank still no funds are transferred. What should I do? I reviewed your payment guidelines and usually, payment will be processed within one business day and should arrive in the bank after four business days. Wherein my case, payment is not yet processed. Hoping for your favorable response. Thank you.

[#25]

Hi Hershey Anne,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#26]

Hello,

Ive just initiated a withdrawal of my funds in Upwork. Ive been doing this for years and usually funds would reflect in my bank account an hour after the trnasaction is initiated. I would normally just encounter delays during US and/or our local holidays. Today is different though. There is no US holiday or local holiday that could cause a delay but my money is still not in my bank. Is there an issue with payment processing today?