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Ashif's avatar
Ashif N Community Member

Direct to Local Bank withdrawal not received

i was transfer balance on 29.02.2023 through direct bank payment. but still not received the balance in my bank. what should i do Now?? please help

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Nikola's avatar
Nikola S Retiring Moderator

Hi Morrison,

 

Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you. 

 

Feel free to check this help article for more information.

 

 

Update:


This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Nikola

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1,149 REPLIES 1,149
Emma's avatar
Emma C Community Member

No and Upwork are being totally unhelpful it's unbelievable 

Tanya's avatar
Tanya D Community Member

This is a bit frustrating. Our question is pretty straightforward. "Why hasn't Upwork processed our payment yet?." We're not asking about payment being reflected in our bank account. Hopefully we get answers soon! 

Emma's avatar
Emma C Community Member

It's poor on so many accounts.

 

1) They are avoiding the question

2) It's never happened to me before (9 years on Upwork and it used to be amazing in all respects)

3) It's our livelihoods and at the moment, the economy is dire. I need my money but they don't prioritise our needs.

4) We wait so long to get paid as it is.

 

If you get response please can you let me know and I will do the same but I suspect we won't. I will continue emailing and as soon as their phone lines open, I will try that route. Incidentally, years ago there was constant support via phone and Chat.

Tanya's avatar
Tanya D Community Member

I totally agree on everything that you said! It's a fairly simple question and we probably aren't the only ones asking, so they should defintely have an answer by now.

 

I will definitely update you if I get word on this issue. Thank you so much! 

Tanya's avatar
Tanya D Community Member

Hi Emma! I just got the notification that my payment has been processed. Finally!

 

Hope that you got the email as well! 

Aramide's avatar
Aramide A Community Member

I withdrew from my account on June 24 and I received a confirmation email but I did not receive the email that confirms that it is being processed.  I have not received my funds since then and it is very urgent because I have lots of things at stake.  

    The withdrawal was via direct to ACH. Please confirm and work on this, thank you.

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Aramide,

 

Thank you for your message. Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

Thank you,

Pradeep

Geoffrey's avatar
Geoffrey E Community Member

I withdrew to my local bank on the 19th and today is 26th and I still haven't recieved my funds from Upwork. I don't understand the delay, because it usually takes between 1-2 days to arrive. I've confirmed from my bank, and the funds haven't arrived.

 

Please help.

 

This is the transaction Ref ID - 592872207

Muhammad's avatar
Muhammad W Community Member

Dear Support team, 

 

Hi, I hope you are fine. Yesterday I made a transaction to my local bank account and till now I didn't receive the payment to my local bank account. This is the first time I direct transfer from upwork to local bank. In past when i transfer from upwork to payoneer it will take few minutes of transactions made from Upwork. 

I call to my bank as well and ask them about that and they said, they don't receive any payment against this reference ID yet.

Can you help me to trace my payment or what is the issue actually?

 

 

Best Regards

Muhammad Waheed

 

 

Bhavin's avatar
Bhavin K Community Member

Hey Muhammad,

 

sometimes it take 2-3 days time for local bank so don't worry about it,depands upon your bank,Funds may be available instantly or require additional days

Arjay's avatar
Arjay M Retired Team Member

Hi Muhammad,

 

Thank you for reaching out to us. Please be reminded that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.

 

~ Arjay
Upwork
Muhammad's avatar
Muhammad W Community Member

Hi Arjay,

          Payment have received but difference in upwork exchange rate and local exchange rate. upwork was showing 1$ is 276PKR actually received  1$ to 272PKR.

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Muhammad,

 

Exchange rates are actually determined by the bank. Upwork does not have control over the exchange rate the bank uses when they process a withdrawal.
 
The rate randomly changes, so we cannot predict the rate until it was already done or processed. Our notification and the email notification that says ”withdrawal has been processed” may not be the same since as previously mentioned, we cannot predict the rate until the transaction has been done/processed.
 
Most likely, there's also some variation in the stability of USD against your local currency that causes a decrement in the conversion rate such as inflation and other factors into their exchange rates. Just to share, for other countries too, the currency conversion rates vary depending on the processing bank and timing. You may contact your bank to inquire about how the currency is being converted.
 
The exchange rates are bank-dependent; i.e. they may vary even when you check last time in the morning, evening, etc. So that is really incomparable for us though however if you are comparing the rate to what you see on the web, as in Bloomberg or Google or XE., this represents the wholesale interbank rate, which is typically higher than what most banks can convert at.
 
I hope this clarifies your concern.


~ AJ
Upwork
Happy Tri's avatar
Happy Tri M Community Member

Previously my problem was invalid beneficiary name. But it solved, I have submitted a document showing my name and the company name(Odama Studio) as proof that I am a legal owner or part of the company Odama Studio, it was a billing statement of my electricity bill. Can you help me again why the money bounced back to Upwork? And I have to get the Fee again because it bounced back to my Upwork. Please help me to finish this, thanks

 

**Edited for Community Guidelines**

**Edited for Community Guidelines**

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Happy,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Anene's avatar
Anene E Community Member

Please i made a withdrawal request a few days ago and I haven't received it yet. I also updated my tax information but I haven't seen any response yet. Please can anyone help me fix this? 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Anene,

 

Thank you for your message. I checked the withdrawal request initiated on your account and I would like to inform you that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

Thank you,

Pradeep

Hasnain's avatar
Hasnain A Community Member

Hi there!
yesterday I tried to get my earning for the first time, by directing to local bank.

I received the mail below, after that no further information.
I also made a ticket but no response.

Also please give information about IBAN(if a number in IBAN is wrong, then what will happen? does upwork verify the account name before sending?

Thankyou

"Hi Hasnain,
You requested payment of $amount from Upwork via Direct to Local Bank transfer account.

Contact Upwork Support if this request was not authorized. Thanks, The Upwork Team

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Hasnain,

 

Thank you for reaching out to us. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.


~ AJ
Upwork
Hasnain's avatar
Hasnain A Community Member

Thanks for the reply 
Looking forward to hear from you soon

 

James Larry's avatar
James Larry G Community Member

I have withdraw my payment from Upwork but I have not received it til today. I have withdrawn it on June 30, 2023. Usually it gets reflected on the same day, however this one has not reflected until today.

James Larry's avatar
James Larry G Community Member

I am using Direct to Local Bank.

Pradeep's avatar
Pradeep H Retired Team Member

Hi James,

 

Thank you for your message. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.

 

Thank you,

Pradeep

Ufuk's avatar
Ufuk Y Community Member

Hi there! 

 

I have withdrawn my earnings via Upwork. Usually it has been reflected on my bank account after 1 day. But for the last processed payment, it did not. I'm still waiting for it to be reflected on my bank account, even if I've withdrawn it successfuly on Upwork side. 

 

Thanks. 

Anthony's avatar
Anthony A Community Member

I suggest you contact the Upwork Support team.