Retiring Moderator
Hi Morrison,
Thank you for reaching out to us. I checked and can confirm the transaction you're referring to was successful on our end. Direct to local bank transfers are processed within 4 business days, but it can take up to 7 business days to arrive at your bank. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.
Feel free to check this help article for more information.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Retired Team Member
Hi Aramide,
Thank you for your message. Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.
Thank you,
Pradeep
Retired Team Member
Hi Muhammad,
Thank you for reaching out to us. Please be reminded that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please read up on this help article for more information about Direct to Local Bank Timing and Fees.
Retired Team Member
Hi Muhammad,
Exchange rates are actually determined by the bank. Upwork does not have control over the exchange rate the bank uses when they process a withdrawal.
The rate randomly changes, so we cannot predict the rate until it was already done or processed. Our notification and the email notification that says ”withdrawal has been processed” may not be the same since as previously mentioned, we cannot predict the rate until the transaction has been done/processed.
Most likely, there's also some variation in the stability of USD against your local currency that causes a decrement in the conversion rate such as inflation and other factors into their exchange rates. Just to share, for other countries too, the currency conversion rates vary depending on the processing bank and timing. You may contact your bank to inquire about how the currency is being converted.
The exchange rates are bank-dependent; i.e. they may vary even when you check last time in the morning, evening, etc. So that is really incomparable for us though however if you are comparing the rate to what you see on the web, as in Bloomberg or Google or XE., this represents the wholesale interbank rate, which is typically higher than what most banks can convert at.
I hope this clarifies your concern.
Retired Team Member
Hi Happy,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Anene,
Thank you for your message. I checked the withdrawal request initiated on your account and I would like to inform you that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.
Thank you,
Pradeep
Retired Team Member
Hi Hasnain,
Thank you for reaching out to us. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.
Retired Team Member
Hi James,
Thank you for your message. Please note that Direct to Local Bank transaction is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S, and your location may affect these withdrawals. In the meantime, please check this help article for more information about Direct to Local Bank Timing and Fees.
Thank you,
Pradeep
