Jan 30, 2021 09:51:58 AM Edited Jan 30, 2023 03:11:30 PM by Andrea G
I don't have access to my old verified phone number and need to update it with a new one.
Solved! Go to Solution.
Feb 4, 2021 06:47:31 AM Edited Jan 13, 2024 06:07:19 AM by Pradeep H
Hi Daniel,
If you need help with your phone number because you're not receiving the code or don't have access to it anymore, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Jul 29, 2023 05:21:37 AM by Annie Jane B
Hi Jorge,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 29, 2023 05:32:48 PM by Yan M
I created my upwork freelancer's account after creating my client account. When I try to submit a proposal, upwork requires phone verification. But it doesn't send any code to my phone. Please help!
Jul 31, 2023 11:18:56 AM by Ali I
When i try to create client account after email verification form of phone verification appears when i put my number new pin send messeage appear but i can't receive verification on my phone. i'm trying from last 3 days but can't receive verification code even i try with different phone number but the issue is same verification can't receive
please solve this issue i guess its some kind of issue from your side
Aug 1, 2023 08:40:38 AM by Alkim C
I can not receive any message or call for verification. How can I solve that?
Aug 1, 2023 10:23:09 AM by NikolaS N
Hi Alkim,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket and one of our agents will be in touch with you soon to assist.
Aug 11, 2023 08:55:55 AM by Ryan B
Hi,
I have the same problem. I cannot verify my phone number to finish setting up the account (I never receive the code in my phone). I"ve trying to look for support, however, the bot hasn't been helpful.
It would be great to connect with a person to get to a solution.
Thanks,
Ryan
Aug 11, 2023 10:28:53 AM by Luiggi R
Hi Ryan,
I'm sorry you're having trouble verifying your phone number. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 2, 2023 02:11:56 PM by Scarlett H
I tried several times and with different devices, the code just never sent to my phone. I'm sure I entered the correct phone number but I didnt receive any text or calls. Please help.
Aug 2, 2023 07:10:48 PM by Arjay M
Hi Scarlett,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. We sincerely apologize for the inconvenience of this delay. Rest assured that one of our agents will contact you here with further assistance in completing your phone verification.
Aug 4, 2023 02:10:33 PM by Traci R
So I thought my issue was resolved. Upworks community members found an old account I guess I opened then didn't complete. I wasn't aware that was still out there. Anyways, deleting that account was supposed to allow me to receive the verification codes I was not receiving when verifying my number after clicking submit a proposal. I still get prompted to verify, still don't receive a code. Please guys I'm going on a month now of missed opportunities. I almost bought another phone to add here but geez can't we fix this? What else could be causing the issue because I deleted the extra account so that's not it.
Aug 4, 2023 02:22:54 PM by Sophie A
I think your original account was the one to keep since no other account was allowed (so your second would not be allowed).
Freelancers are only allowed one account, but they don't get to choose which one. Only the original one should be used.
Do not use another number, because you will be stopped again when you will get ID verification.
Aug 5, 2023 12:25:59 PM by Traci R
Aug 5, 2023 01:47:17 PM Edited Aug 5, 2023 01:49:16 PM by Sophie A
At this point, you have to wait and see was Customer Support says. For your first account, I understand your profile was not complete, but the account was still created and counts for 1 account.
Maybe copy-paste your profile text in a word document in case they delete this account without notice and give you access to your original one.
Aug 13, 2023 04:00:05 AM by Traci R
No Sophie you misunderstood. That account was deleted long ago. There is no account to copy and paste to.
Aug 13, 2023 04:01:01 AM by Traci R
well that's irrelevant the account has been deleted for a while now
Aug 4, 2023 05:36:23 PM by Arjay M
Hi Traci,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. We sincerely apologize for the inconvenience. Rest assured that one of our agents will be reaching out to you on this page with further assistance once your case is thoroughly reviewed.
Aug 13, 2023 03:58:53 AM by Traci R
Arjay I know you've been a great help. However, I am still not able to submit any new proposals because as soon as I click the submit button it prompts me into phone verification. As you know the codes never come to my phone. I have had 3 seperate techs try to fix this for me and it's still no use. I do have a question though. Are we only allowed to submit 1 proposal at a time ? I have had 1 active proposal and I just withdrew it. I didn’t want to withdraw my proposal, however, I have just had no luck and honestly I'm ready to just pull the plug and try another site like freelancer. I just can't find the answer as to why I can not send out any new proposals. I still can’t get the verification code sent to my text when prompted to verify my phone number. I have had more than 3 professionals look at my account and eventually think they have solved my problem. Unfortunately the issue is not fixed. I still can’t submit any proposals. It has been 20 days since I submitted this proposal, and there was still no contract on the table, so I started to wonder, and I may be wrong, but it seems as though I read in the community forum that freelancers are only allowed to submit one proposal at a time. I am wondering if this is why I have not been able to send any other proposals…because I had 1 job that has been in pending status? So, I withdrew my submission today for two reasons: I believe 20 days in enough time to make a choice. If I was the best candidate, I believe I would have already been hired and I need to see if this pending proposal is the cause of my phone verification issues when trying to submit a proposal. Do you think this has some validity or no and if not has anyone figured out a solution to this? Outside of buying a new phone number , I don't have a clue. Theses no reason to stay on a site that I can't fully use.
Aug 13, 2023 01:44:56 PM Edited Aug 13, 2023 01:45:10 PM by Annie Jane B
Hi Traci,
You can submit multiple proposals at a time, as long as you have enough Connects to apply. A pending proposal does not hinder you from submitting other proposals too.
I checked on your ticket and it looks like you confirmed that the issue was resolved. If you're still having problems with the number you want to associate with your account, it would be best to update your support ticket so the same person who assisted you can efficiently check and further escalate your case if needed.
Aug 13, 2023 04:34:15 PM by Traci R
Aug 13, 2023 05:08:47 PM by Luiggi R
If you used her number to verify your account when you received the last prompt, then it's likely that her number is the one that's associated with your account now. From the previous message on the ticket you have with the team, it appears that they resolved the issue preventing you from verifying your number.
Would you mind posting on the support ticket once again so that they can make sure that your number is updated correctly? If you're having trouble doing so, don't hesitate to let us know, and we'll be happy to escalate your case if needed. Sorry for any inconvenience this has caused you, Traci.
Aug 10, 2023 09:03:14 PM by Bruno S
I was not receiving the security code on my phone so now it says "you tried entering the pin too many times, contact support"
I have been trying for ages. What can I do? Help!
Aug 14, 2023 08:41:32 AM by Prachi T
I am trying to complete my profile set up. I am stuck at the last step. I have tried 20-30 times and i am still unable to receive the code.
Isnt there any other way to verify the phone number?
Aug 16, 2023 09:02:31 AM by Chera Y
Hello. I am new to UpWork and I can't apply to anything because my phone number verification keeps saying I have "changed the number too many times??" I have tried and tried to get support to no avail. Anyone know how to work around this?
Thansk!
Chera
Aug 16, 2023 05:51:06 PM Edited Aug 16, 2023 05:51:25 PM by Aoranos H
Hi, I need a 6-digit code to authorize my device but I haven't recieved anything on my laptop or on my phone through the mobile app. Not sure where I'm supposed to go from here.
Aug 19, 2023 06:10:13 PM by Ashley M
Every time I try to apply for a job it says I attempted to chage pin/phone number too many times. I have the same phone number that is listed on my account and it says for me to contact support. Please help! My account is I.D verified as well.
Aug 22, 2023 06:37:00 AM Edited Aug 22, 2023 08:11:47 AM by Luiggi R
Hello,
I am not able to apply new jobs. After clicking Apply Now, redircted to new URL "https://www.upwork.com/nx/phone-verification/?key=~01b9986a7dc314442a&from=apply" "Your phone was successfully verified."
Please check both screenshots as attached.
Looking forward to fix this error as soon as possible.
Thanks
Navreet
**Edited for Community Guidelines**
Aug 22, 2023 08:13:20 AM by Luiggi R
Hi Navreet,
Thanks for bringing this to our attention. I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 25, 2023 02:21:46 AM Edited Aug 25, 2023 02:22:18 AM by Serdar B
my phone updated but security code sms going to old number.
who is going to fix this?
from where i can contact support?
Aug 25, 2023 04:35:35 AM by Ruth S
Hi Serdar, We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
You can monitor this ticket link for updates.
Aug 25, 2023 04:37:33 AM by Faisal S
Contact upwork support you need to update the numer to them too. It will be resolved after that.
Aug 25, 2023 04:39:05 AM by Pradeep H
Hi Serdar,
Thank you for your message. Could you please check if the new phone number is saved and reflected in the Contact Info page?
- Pradeep
Aug 31, 2023 11:14:45 AM by Stephanie C
Not receving text message verification code to complete upwork profile