Don't have access to Verified Phone Number / Not receiving security code on my phone

[dannyrro]

I don't have access to my old verified phone number and need to update it with a new one.

[ab958cc0]

[LuiggiR]

Hi Bader,

I'm sorry to hear you're having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[ac288d33]

Try another numer or select with exect country code

[f28f17ad]

Hello!

I recently made an account, and there are errors when it asked for the verificaiton code that is supposed to go to my phone number. However, I never get any of the texts and I can't verify my phone number to apply for jobs.

Thanks!

[JoanneP]

Hi Nehemiah,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[88db4ac2]

Hello, I cannot verify my phone number, I do not receive the verification code

[JoanneP]

Hi Yazeed,

It looks like you already corresponded with one of our agents. If you need further assistance, please feel free to post them in your ticket, and the agent will be happy to assist. 

[219c7cc9]

im trying to login from the upwork app, im trying to change my address details in the upwork website aswell,

im trying to do**Edited for Community Guidelines** other things

but since i need to get paid, suddenly, i cant get any text message from upwork anymore. the last time i got an message from upwork was when i bought upwork plus, its very wierd that when i need to pay, everything is working very good, but when i need to get paid, nothing works, after lots of messages to the bot, i couldnt even get to a real human that will answer me and help me solve the issue, WHY i dont get an sms to verify? why when i look at my deatils i see suddenly other phone number, but when i change it again and press save, im getting a prompt that saying that sms will be sent to *{my real number}... and nothing is happening and i dont get any code! 

[ArjayM]

Hi Gal,

I see that there's already a support ticket that's been set up with your verification code concerns. Please allow our team 24-48 hours and you will get an update on that ticket once your case is thoroughly reviewed.

[8004759b]

Hi,

I am registering myself as a client and trying to post a job, but I cannot get any verification code sent to my number. I have the app installed on my iPhone and still nothing. How do I proceed?

Thanks,

Joelle

[LuiggiR]

Hi Joelle,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[cae39d17]

 I am not receiving my two step verification code to my phone number. I had received my 1st   verification code from up-work as soon as i registered my phone number to receive verification code, last on the 17th of february. however, now i am not receiving any verification code. i have been trying for 2 days to update a payment method although i have no projects done as of yet. but i'm unable to do it as i'm not receiving the verification code to my phone number.

[NikolaS]

Hi Shafqa,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[e902eea5]

I am also not receiving a verification code on my phone needed to set up my profile. I have tried on Chrome and Safari, and with two different phone numbers. I tried contacting the chat bot but did not get any help. Would love to get started with my project, so would be very grateful with support on this! 

[ArjayM]

Hi Sigrun,

I looked closely at your account and confirmed that you've successfully provided the verification code. You were also able to log in to your account. Looks like you're all set. Let us know if you need further assistance.

Best of luck!

[14472494]

Hello,
I do not receive the code sent to my phone. I tried many times, but the number was not sent.
How can the problem be solved?

[LuiggiR]

Hi there,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[eb6ddd78]

Hi, I created my profile but when it asks me to verify the phone number, I am not receiving code on my phone, I have tried many times and getting all the meassages from other sources but not getting any message from upwork, can someone please help me?

[PradeepH]

Hi Rashmi

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[mecciastephanie]

When I try to apply for a job it asks for my phone number, when I click "send code" I receive an error code that says I used the PIN too many times. 

I have never changed or set a PIN for my phone number? Help, please. 

[01ab3aaf]

Same issue here! 

[PradeepH]

Hi Natalia,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[9903433b]

Hi im trying to set up my account but the phone verification isnt work?? Its not sending the text code to my phone 

[JoanneP]

Hi Christian,

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[ibtisamanees]

Hello. My sister is facing issue in log into her account. She added two-step verification method to her account but now the verification code is not received to her on text message. Please guide how to resolve this issue. Thankyou