Feb 3, 2018 12:14:34 PM by George L
Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Thanks
Solved! Go to Solution.
Dec 2, 2022 05:55:08 AM Edited Jan 13, 2024 06:06:19 AM by Pradeep H
Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Oct 18, 2023 11:31:22 AM by Arjay M
Thank you for reaching back out and confirming this, Bo. Looks like you're all set. Best of luck!
Oct 19, 2023 11:11:53 AM by Kyle A
Hello, I have never used Upwork, so today I tried to create an account, as stated in the Title, I tried to use my main email address but the site thinks it is already in use. When I tried to reset the password it failed due to invalid user name.
So I created this account with an alternate email address, when I tried to open a support ticket, I could not due to the age of my new account.
Can I please get some assistance with my primary email address issue?
Oct 19, 2023 04:34:38 PM by Arjay M
Hi Kyle,
Can you please click on my name and send me a PM with the email address associated with your main account? I'll look into that and assist you accordingly. Looking forward to your message.
Oct 20, 2023 12:04:23 AM by Donald J
i am also not receiving my verification email. i need help receiving the security code being sent to my primary email i use instead of it being sent to my secondaary email i just logged in with. it says that i wont receive another verification thing for aanother 7 days so, im wondering if i needd to wait that long for me to receive a new security code in order to login with the email im not getting a code sent to?
Oct 29, 2023 07:40:13 AM by Ali T
Hello upwork team...
i made an account in upwork site but could not receive verify email. i tried for more than 3 time after and hour and request again to resend but it does not help...
Thanks for help
Oct 29, 2023 09:16:43 AM by Luiggi R
Hi Ali,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 30, 2023 01:03:52 AM by Alexandre T
I've made an account with Upwork and I am stuck at the verification of my email step because I am not recieving any verification mails. I've tried for hours on end but even after requesting multiple resends, the mail just won't come.
I've checked the junk folder and the spam folder and contact mailbox support too, and they tell me the mail never reached their servers.
help me resolve this issue please
Nov 26, 2023 01:08:41 PM by Meagan T
Hello, I am trying to sign up for UpWork and have not been able to recieve an e-mail verification link. I have resent the link multiple times and checked my Junk/Spam folders. I have tried several different e-mails as well and nothing has been sent. I tried to go through customer support but I was denied access to the customer support page for not having an active account. Can someone please assist me with this issue?
Thank you,
Meagan
Nov 26, 2023 02:37:03 PM by Luiggi R
Hi Meagan,
I'm sorry you're having trouble with this. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Nov 28, 2023 09:05:14 AM Edited Nov 28, 2023 10:54:13 AM by Arjay M
Hello, I'm having trouble changing my email. I go to the section where I can change the email, I enter it and the platform sends a message to the new email I chose, which does not work, it tells me that there is a problem with the authentication. So there are no ways to solve this.
/
**Edited for Community Guidelines**
Dec 12, 2023 11:10:20 AM by Harrison T
Hi, I'm experiencing the same problem receiving an email verification link after many attempts (the email is not in the junk folder) and am unable to access the customer support page without a verified account. Would appreciate any assistance - thank you!
Dec 12, 2023 02:14:39 PM by Arjay M
Hi Harrison,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance with your email verification concerns.
Dec 13, 2023 01:49:24 AM by Kyriakos E
Hello,
I am new to upwork. I cannot verify my email (I tried 2 different) and I just never received the verification email from upwork.
of course I already checked Junk, Spam etc.
I cannot raise also a ticket becuase I am redirectd to the same page asking me to verify my email... Looks like a loop
Dec 13, 2023 03:02:12 AM by Annie Jane B
Hi Kyriakos,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Dec 26, 2023 10:46:10 PM by Venkat P
Hi..
I have registered into upwork today. The registration was successful with my email id.
But, I didnt receive verification email to verify my email account and proceed further.
Regards,
Muni
Dec 27, 2023 12:03:19 AM Edited Dec 27, 2023 12:03:32 AM by Joanne P
Hi Venkat,
We've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 4, 2024 05:27:05 PM by Adel S
I've made an account with Upwork and I am stuck at the verification of my email step because I am not recieving any verification mails. I've tried for hours on end but even after requesting multiple resends, the mail just won't come.
I've checked the junk folder and the spam folder and contact the email provider support, and they said the mail hasnt hit their servers. Can anyone please help resolve this issue!
The site is glitching (not sure if it's because I'm not verified) amd I not letting me access any support option!
Jan 4, 2024 08:47:37 PM by Joanne P
Hi Adel,
We've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 11, 2024 09:23:07 AM by Javier M
i need to change the email on my account. I am not receiving verification email to my new email. please help I been trying for a while now.
Jan 11, 2024 11:09:25 AM by Annie Jane B
Hi Javier,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.