Feb 3, 2018 12:14:34 PM by George L
Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Thanks
Solved! Go to Solution.
Dec 2, 2022 05:55:08 AM Edited Jan 13, 2024 06:06:19 AM by Pradeep H
Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Jan 24, 2019 11:04:23 PM by Avery O
Hi Pathima,
I wanted to check if the issue persists when you try clearing your cache and cookies, or using a different browser?
Jan 24, 2019 11:51:44 PM by Pathima S
Jan 25, 2019 12:59:09 AM by Goran V
Hi Pathima,
Our team reached out to you via ticket/email to assist you further with verifying your email, thank you.
Jun 27, 2019 06:58:41 PM by Joanne V
Jun 27, 2019 09:50:43 PM by Avery O
Hi Joanne,
Could you please try verifying your email on a computer/laptop browser to see if the issue persists? Let us know how it goes.
Jul 12, 2019 11:45:45 PM Edited Jul 13, 2019 12:15:29 AM by Riri A
Hi, even I am facing the same issue, when I click on the link, it gives me same error, my email is
Jul 12, 2019 11:46:09 PM by Omkar F
Hi, even I am facing the same issue, when I click on the link, it gives me same error
Jul 13, 2019 12:15:09 AM by Riri A
Hi Omkar,
Thank you for sharing this with us. We have escalated your concern to the appropriate team and one of our representatives will reach out to you shortly. Let us know if you need anything else
Nov 21, 2019 10:22:15 AM by Mike A
This is hapenning again. The system is broken. I've verified five times in a row within a minute and it still happens every time.
"This email verification link has expired or is incorrect."
Nov 21, 2019 11:21:29 AM by Bojan S
Thank you for reaching out to us, Mike.
One of our team members will reach out to you directly to assist you with your email verification process.
Nov 24, 2019 07:57:02 PM Edited Nov 24, 2019 09:55:18 PM by Avery O
Hi Team,
I am also facing similar issue, can some one help me with activating my email ID:
Nov 24, 2019 09:55:48 PM by Avery O
Hi Suraj,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Oct 5, 2018 02:05:33 AM by Deepak K
I am not recieving any email from upwork to verify my email address. Kindly help me to verify my account.
Oct 5, 2018 02:12:04 AM by Goran V
Hi Deepak,
Did you checked your spam and trash folders for the verification email? Thank you.
Oct 5, 2018 02:28:32 AM by Goran V
Hi Deepak,
Please try resending the email now, and check your spam and trash folder as well. Thank you.
Jan 6, 2019 06:27:32 AM by Joanne P
Hi Drashti,
Are you referring to the account that you used to post here in the community?
Feb 2, 2019 07:17:18 AM by Kimsour S
Feb 2, 2019 08:33:35 AM by Bojan S
Hi Kimsour,
Looks like you are trying this on your Mobile. Please, try to verify your email address using a desktop or laptop. Let us know if the issue persists and we'll have one of our agents assist you further with this.
Thank you.
Feb 2, 2019 10:49:14 PM by Kimsour S
Feb 2, 2019 11:43:59 PM by Jo-An B
Hi Kimsour,
Can you please try to use a different email address and click on verification link again? Let us know if this still persists. Thanks.
Oct 29, 2018 05:29:54 AM by Anita C
Hello, I am facing the following message when trying to verify my email address:
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
I've tried the verification a few times already and still facing this issue. Can you please help? Thanks!
Oct 29, 2018 05:38:02 AM by Goran V
Hi Anita,
Please try resending the verification email now and check your spam and trash folders for any emails from us. Thank you.