Feb 3, 2018 12:14:34 PM by George L
Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message.
I have tried two/three times with email resend but no luck.
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Thanks
Solved! Go to Solution.
Dec 2, 2022 05:55:08 AM Edited Jan 13, 2024 06:06:19 AM by Pradeep H
Hi Muhammad,
If you need help verifying your email, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Jan 17, 2020 08:52:23 AM by Bojan S
Hi Coco,
Please resend the email one more time, check your inbox and spam folder, make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Let us know if you received the confirmation email.
Thank you!
Jan 20, 2020 02:20:38 PM by Ifeoma K
My domain that I used to register my Upwork account went expired and so I lost access to that domain. Then, someone else bought it and now I don't have control of that domain and I need to change my email to another one. I already tied to change it but I don't see any emails arriving to the new email. I'm scared I really don't want to lose my account and I want to make sure my account will not get hacked. Please I plead to you, help me out also i can't seem to even log into the account any longer
Jan 20, 2020 02:56:35 PM by Bojan S
Hi Ifeoma,
We'll have one of our agents reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
Feb 27, 2020 07:23:16 AM by Gal David H
Hi,
I tried couple of times to re-send the verfication email and although I am sure the email address is correct, and I also checked spam/trash, nothing happens.
Could you please check it on your end?
Thanks
Feb 27, 2020 08:02:56 AM by Bojan S
Hi Gal David,
I checked this for you and it looks like your email address was successfully verified. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
May 20, 2020 08:34:24 AM by Danny P
I am not receiving any verification email. Already checked spam/junk.
May 20, 2020 09:45:26 AM by Bojan S
Hi Danny,
I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. Let us know if you received the confirmation email.
Thank you!
Jul 21, 2020 11:01:14 AM by Rue A
I've requested a re-send of my email confirmation and still have not received it. Is there some other way to confirm my email address so I can post a job notice?
Jul 21, 2020 01:25:57 PM by Bojan S
Hi Rue,
I checked this for you and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked.
Let us know if you received the confirmation email.
Jul 28, 2020 11:15:10 AM by Will E
I've been trying to set up an account for about a week, however I cant get past the "verify your email" screen as Im not getting the email. I've tried resending it, and checked that my email is right, and nothing. It still doesn't work.
Jul 28, 2020 11:48:58 AM by Andrea G
Hi Will,
Thank you for reaching out to us. Could you please try and send the verification email one more time? Please let us know if the issue persists and we can assist you further.
Aug 6, 2020 03:56:31 PM by Shraga L
Aug 6, 2020 10:31:10 PM by Joanne P
Hi Shraga,
I checked your account and it looks like one of our agents have already updated your ticket providing further assistance. Please refer to the information that the agent shared on the ticket so that you can complete your email verification. Thank you.
Aug 7, 2020 07:05:25 AM by Yadi J
I keep getting the verification failed page even though I click on the link sent by Upwork.
I tried to contact support, but the page keeps sending me to my profile page.
Also I keep getting notified to verify my email address.
This unfortunately has been a very frustrating process to find talent here compared to my experience on Fiverr.
Aug 7, 2020 09:39:41 AM by Michael J
Hi Yadi,
I'm sorry to hear you are having issues. Please try clearing your cookies and let us know if that resolves the issue.
Aug 9, 2020 10:01:10 PM by Yadi J
I think I'm good now. The problem went away without me doing anything.
Thank you anyway, Mike.
Aug 30, 2020 02:18:52 PM by Dagmar S
Hi,
I am having the same issue. I try to post a job offer and I need to verify my email but I get constantly a "email verification failed" message. I already have cleared my cache and deleted cookies. What else can I do?
S
Aug 30, 2020 05:36:55 PM by Luiggi R
Hi Dagmar,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Oct 7, 2020 08:54:16 AM by Chad M
I received verification email, and when I hit link to verify, the link said the verification failed. I followed the prompts copy url and paste to new screen browser, but this did nothing to resolve the matter.
Oct 7, 2020 09:35:18 AM by Andrea G
Hi Chad,
I checked your account and it looks like you were able to verify your email successfully.
Please let us know if you need any further assistance,
Thanks!
Oct 28, 2020 05:59:43 AM by In-Search A
Hello, i'm not able to verify my email.
The link of the verification mail is not working, landing to a page with a message. Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support .
Thanks
Oct 28, 2020 06:44:01 AM Edited Oct 28, 2020 06:44:18 AM by Aleksandar D
Hi there,
Thanks for letting us know. If you need any further assistance, feel free to post here in the Community.
Thank you.
Nov 10, 2020 09:07:06 AM by Sara M
I'm trying to verify my email so that I can post a new project. Whenever I click on the link to verify, it takes me to the help page. Before I can get help though, it pushes me to my project page.
I've tried resending the email and that doesn't work either.
Unless I can verify my email, I can't post the job.
Thanks for your help!
Nov 10, 2020 09:08:19 AM by Sara M
Mike,
Can you help me get onboard? I can't verify my email and I'm going through a loop where I click on the link only to land for a millisecond on the help page before being taken to my project page.
Thanks
Sara
Nov 10, 2020 10:10:52 AM by Andrea G
Hi Sara,
I checked and it looks like you were able to verify your email address.
Please let us know if you need any further assistance.
Thanks!
Nov 11, 2020 10:07:29 AM by Pavel D
Hello,
I'm new and wanted to make an account, but unfortunatelly I haven't received a verification e-mail. I've tried the resend button a couple of times and I've checked all my e-mail boxes including spam and junk. My e-mail address is typed correctly.
Any assistance will be appreciated!
Thanks!
Nov 11, 2020 11:04:24 AM by Andrea G
Hi Pavel,
I checked and it looks like you were able to verify your email.
Please let us know if you need any further assistance.
Thanks!
Nov 17, 2020 01:42:31 PM by Amy S
Nov 17, 2020 02:27:21 PM by Andrea G
Hi Amy,
Could you please try sending the confirmation email one more time? Please let us know if the issue persists.
Thanks!
Dec 14, 2020 11:35:38 AM by Daniel V
Hi there
Can someone please assist in verifying my email address? I am not getting any verification email in my inbox, or junk folder.
Regards
Daniel
Dec 14, 2020 12:43:56 PM by Andrea G
Hi Daniel,
One of our agents will reach out to you via support ticket to assist you further.
Thanks!
Dec 17, 2020 06:27:25 AM by Ahsan N
I'm trying to verify my email address but haven't found the verification email from Upwork. I've already tried re-sending the verification email several times and checked my junk/spam folders. I don't know what is the issue
Dec 17, 2020 06:35:06 AM by Goran V
Hi Ahsan,
Please check your junk and spam folders as well, thank you.
Dec 17, 2020 06:48:45 AM by Ahsan N
Hi Goran!
I've checked spam/junk folders and waited about an hour before re-sending the verification email. But haven't received any mail yet.
Dec 17, 2020 07:38:10 AM by Bojan S
Hi Ahsan,
Could you please first confirm you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues?
Let us know if you received the confirmation email.
Thank you!
Dec 17, 2020 08:21:50 AM by Ahsan N
Hi Bojan!
Thank you for your help. Changing the email address option worked and I received the mail. Much appreciated
Mar 13, 2021 08:52:21 PM by Chen W
Hi,
I need moderator support. I have issues to verify for my work email when sign up for a new account. I copied the verification link received from email and went to that link, but it said verification failed. Very odd. Please resend me another email. Thank you