Facing Issue in Buying Connects

[4fc1b224]

Hi, 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

I don't see a way to directly connect with the support team.

Please help..!

[2769ded1]

I bought some connects and my purchase does not appear, I have the payment receipt and I don't know who to contact or where to write. .In addition, I want to say that I am an independent professional and I have worked for a long time on Upwork and the experience has been excellent. Upwork is a perfect platform 

[ArjayM]

Hi Salma,

Welcome to Upwork! We're so thrilled to have a professional like yourself utilizing the platform. I am sorry to hear about the trouble while purchasing Connects. Generally, this happens when the transactions you're attempting on your card keep being declined by the bank. Please get in touch with your card-issuing bank for more information about the specific charge decline.

If you're still experiencing issues after checking with your bank, a quick way to contact our support team is by selecting Get Support at the bottom of the Help Center page.

[d5907fd5]

I entered my card details correctly but it will not save. The card number,  verification code and expiration details are flagged red but they are entered correctly. I am using Geegpay debit mastercard. Please kindly resolve this for me urgently.

[ArjayM]

Hi Glory,

I'm sorry you're having difficulties adding a payment method to your account. We suggest you contact your bank if you're not sure you have the correct information or if you received an error when you tried to enter it into our system. For details on adding Direct to Local Bank as a payment method, click here.

You may also consider checking alternative payment methods found in this help article. Let us know if you need further assistance.

[d5907fd5]

Did you misunderstand me? How come you are referring me to an article talking about receiving payments? What I'm having issues with is the billing method. I entered my card details correctly but it will not save. The card number,  verification code and expiration details are flagged red but they are entered correctly. I am using Geegpay debit MasterCard. I want to use it to purchase connects.

[LuiggiR]

Hi Glory,

Sorry for the confusion; you specified in your post that you were having trouble with your payment method, which is why Arjay referred to it in his reply. Nonetheless, what he recommended still applies if what you're having trouble with is your billing method. Kindly contact your card issuing bank to inquire about the error you're getting when adding it to our systems. If after you've done that you're still having trouble, we'll be happy to help.

[4430ec39]

why does my Card buy connect but is declined when I try to upgrade to the Plus membership plan?

"Your payment could not be processed. Please choose an alternate payment method or retry again later."

[759e32fa]

Hi Deepesh,

Thank you for reaching out to us. In general, this happens when the bank keeps declining transactions you're attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline.

Alternatively, you may add a new payment method to your account. We suggest you check this help article to learn more about several ways to purchase Connects or upgrade your membership plan.

[a7ade064]

I have troubles trying to buy connects through paypal and I really need those, is there a way you can help me?
Thanks

[ArjayM]

Hi Juan Esteban,

In order to use PayPal as a billing method on Upwork, your PayPal account must have a linked credit or debit card for recurring payments. For cases like this, a funding source is required to add PayPal as a billing method.

Alternatively, you may consider using a different billing method in purchasing Connects or upgrading to a membership plan.  Feel free to visit this help article for more details.

[a7ade064]

I have my account validated since I have trasnfered funds from here to my account. As well as linked a credit card, so there is another problem blocking me. I hope you can solve this since Pay Pal is my only way to buy these connects.

[a7ade064]

This is not solved. Also I was in contact with the live chat and someone told me there was an issue with pay pal, so I'm still waiting for your team to fix it

[757068a2]

Hi, I wanted to know if today there is any problem with payment issues or billing methods in the Upwork platform. I am trying to purchase connects today but my listed billing methods, both VISA and PayPal are getting rejected. I am receiving the error message at the top of the Buy Connects page as follows:
There was a problem charging your billing method. Please enter a new billing method and try again.
Also highlighted in red under VISA payment method it says- Recent charge failed.
Previously, I had purchased connects only a few days back using the same option and it was successful.
I tried to connect with chatbot, it redirected me to https://www.upwork.com/support/contact/ it is showing error 404:

I am not been able to buy connects and losing the opportunity to apply for the job that I like.
Can anybody please help?

[759e32fa]

Hi Monojit,

Thank you for reaching out to us. In general, this happens when the bank keeps declining transactions you're attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline.

Alternatively, you may add a new payment method to your account. We suggest you check this help article to learn more about several ways to purchase Connects or upgrade your membership plan.

[757068a2]

Thanks for the suggestion. Hope that it works. I will have to check if it is the problem with the bank declining transactions and maybe try other options if the problem persists.

[5852d3c0]

Dear Upwork Customer Support,

I hope this letter finds you well. I am writing to seek assistance with a technical issue I've encountered while attempting to purchase Upwork Connects using my Visa card. I have been a valued member of the Upwork community for some time and rely on your platform to find meaningful freelancing opportunities. However, I am currently unable to complete a crucial transaction, and I believe it may be due to a technical issue.

When I attempt to purchase Upwork Connects via my Visa card, I encounter an error message, and the transaction does not go through. I have thoroughly reviewed my card details, ensured there are sufficient funds, and checked that the card is active and in good standing. Despite these precautions, I continue to face this issue, and I would greatly appreciate your assistance in resolving it.

I am available to provide any additional information or clarification you may require to assist with this request. Please do not hesitate to contact me at**Edited for community guidelines**at your earliest convenience.

Thank you for your prompt attention to this matter. I look forward to a successful resolution and continued collaboration with Upwork.

Sincerely,

Shahnaz

[JoanneP]

Hi Shahnaz,

I checked and saw that your card-issuing bank has declined the transaction. It would be best to reach out to your card issuing bank directly so that they can check and assist you with the specific decline error. 

[cfdc0ad9]

Who is having issues adding their card on upwork to purchase connects. I've been trying to,  I used two of my cards but it keeps saying error. 

[LuiggiR]

Hi Kolawole,

I see that you raised a support ticket regarding your concern; kindly allow more time for the team to review it and get back to you. In the meantime, you can try using an alternate billing method.

[7a7aeefc]

"There was a problem charging your billing method. Please enter a new billing method and try again."

[f09d736c]

Hello Riyad, I am Forest B L.

Hmm, that's always a bit frustrating. Double-check your billing info—make sure the card details are entered correctly, the expiration date is valid, and there's enough balance or credit on the card. If the problem persists, you might want to contact Upwork's support. They should be able to help you sort it out.

[7a7aeefc]

Thank You.

Bank Problem.

The Problem has been Solved.

[ArjayM]

Hi Riyad,

I'm sorry you're having difficulties processing payments with your billing method on file. In general, this happens when the bank keeps declining transactions you're attempting on your card. I took a closer look and confirmed that the transactions you're trying to process have been declined by your bank.

Please get in touch with your card-issuing bank for more information about the specific charge decline. Alternatively, you may add a new payment method to your account. We suggest you check this help article to learn more about several ways to purchase Connects or upgrade your membership plan.

[0c7f7c52]

Hello Upwork,

I am unable to connect my Paypal as a billing method, even though I have used it in the past. This is the error massage: "We are sorry but we cannot setup PayPal as your payment method because it is not verified. Please verify your PayPal account or add a payment card." I attached an image with the error.

I already verified my paypal but it still won't let me link my paypal. 

Stay tuned to your comments.

[ArjayM]

Hi Brian,

Thank you for reaching out. Please note that only verified PayPal accounts can be used to purchase Connects. If you have a verified account, you will need a credit card to be added as a backup billing method if you plan to use PayPal to purchase Connects or pay for a membership plan.

Alternatively, you can check the options available to you and learn more about acceptable billing methods in this help article.