Dec 2, 2021 09:06:13 PM by Sandeep S
Hi,
I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Please help..!
Solved! Go to Solution.
Dec 2, 2021 10:30:49 PM Edited Jul 2, 2024 06:03:50 AM by Luiggi R
Hi Sandeep,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you
Pradeep
Apr 8, 2024 04:06:23 PM by Arjay M
I'll be more than willing to assist, Muhammad.
Could you please tell us more about your concern so we can assist you more efficiently? We'll look into that and help you accordingly. We're looking forward to your response.
Apr 17, 2024 09:27:50 AM by Kermit B
Thanks for your clarification, my Visa expired last year and I must find someone to help me buy more connects, though I was asking to advise this person on what to expect just in case, thanks for your time, warm regards.
Kermit Blair
Feb 17, 2024 12:19:32 AM by Frida E
Hi im new to upwork and run out connect, so i cant apply job that i believe that im qualified. How to get connect
Feb 17, 2024 04:39:39 AM by Arjay M
Hi Friday,
I love the positivity and eagerness to get hired. Also, showing potential clients you are serious about your business and invested in building a working relationship with them will bring you closer to landing your first job. Connects are an investment toward your freelance career.
I'm sorry to learn that you ran out of Connects. There are three ways to get Connects on Upwork. You may want to visit this help article to learn more about them. Best of luck!
Mar 9, 2024 09:24:25 AM Edited Mar 9, 2024 10:01:41 AM by Luiggi R
Hello there, I am new to upwork and I only have 2 connects remaining . I want to buy connects and I already link my bank account to my profile , yet why I cant proceed in buying connects? whenever I try it shows to choices-- "payment card and paypal". I wonder why i cant buy connects after i link my bank account. PLEASE HELP ME
**Edited for Community Guidelines**
Mar 9, 2024 09:25:45 AM by Lisette Hannah S
In addition, this also shows when i tried to buy connects....
Mar 9, 2024 10:01:29 AM by Luiggi R
Hi Lisette,
The bank account you linked is for withdrawing your funds after getting paid. You must add a billing method to buy Connects, which can be a PayPal account or a credit or debit card. You won't be able to use your bank account as a billing method. Feel free to check this article for more information.
Mar 12, 2024 12:09:01 AM by Lisette Hannah S
Hi luiggi, It's been 2 days already and i still cant submit proposals due to my connects. I want to buy connects but I tried already to add my billing method but still it didnt work. Whenever I was redirected to my bank and was able to provide my OTP, after that it was back to then billing method again and I need to fill in again my bank account. It keeps on getting back from the start after being redirected to back and after I provide the OTP. What is the problem? Please help me with this because i really need to buy connects and submit a proposal.
Mar 12, 2024 01:01:55 AM by NikolaS N
Hi Lisette,
Thank you for following up. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 12, 2024 05:09:49 AM by Lisette Hannah S
Hello Nikola,
In addition, I did not linked any bank account to my settings. please help me
thank you.
Apr 11, 2024 09:11:30 AM by Patricio B
"We found a problem with your primary billing method and to put it on hold. Update it now."
I already updated the payment method, but still no solution.
How can you solve this problem?
Apr 12, 2024 09:15:26 PM Edited Apr 12, 2024 11:14:07 PM by Joanne P
**Edited for community guidelines**
Apr 12, 2024 11:22:47 PM by Joanne P
Hi Arun,
I checked the transaction in your account and found that it has been declined. Please get in touch with your card-issuing bank so that they can look into the specific decline error.
Apr 13, 2024 07:52:22 AM by Arun K
Hi Joanne,
Thank you for your swift response.
I've used the same debit card on various platforms like Amazon, Myntra, Paytm, and Zomato without encountering any issues. It initially worked on Upwork a couple of times, but then stopped. Given that it's only an issue on Upwork and I've had successful transactions in the past, I don't believe it's a bank-related problem.
Could you please provide further guidance on resolving this matter?
Thanks,
Arun
Apr 13, 2024 08:24:19 AM by Luiggi R
Hi Arun,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 13, 2024 07:48:49 AM by Milan I
I can't buy connect. I keep getting this message: Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.
Apr 13, 2024 08:25:05 AM by Luiggi R
Hi Milan,
I'm sorry to hear you are having trouble buying Connects. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 14, 2024 07:27:00 AM by SeifEldin M
when i want to buy connects , it tell me "Your account has been limited. Please contact customer support."
Apr 14, 2024 08:23:17 AM by Luiggi R
Hi Seif,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 6, 2020 08:55:53 PM by Jignesh D
I tried Visa (Derbit card)
Still get an issue
"You have not set up any billing methods yet.
Your billing method will be charged only when your available balance from Upwork earnings is not sufficient to pay for your monthly membership and/or Connects."
May 7, 2020 12:09:53 AM by Avery O
Hi Jignesh,
It looks like your previous billing method was declined. You can try adding a different billing method to your account to be able to purchase Connects. Kindly also refer to the email support ticket that the team sent you for more information about your concern.
Apr 15, 2024 09:46:23 PM by Raj C
For the last few days I am trying to buy conections.... But I cant.... I dont know why can't I????
Apr 16, 2024 12:16:36 AM by Joanne P
Hi Raj,
I checked your account and saw that the transaction has been declined. You might want to reach out to your card- issuing bank to check on the specific decline error.
Apr 15, 2024 09:44:09 PM by Kanth K
I am getting this error" We found a problem with your primary billing method and to put it on hold. Update it now."
i tried many ways..same result..paypal also wont work..how do i resolve this issue.
Apr 16, 2024 12:22:46 AM by Joanne P
Hi Kanth,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Apr 16, 2024 10:38:23 AM by Gerard T
I am gettingbtge following message
We found a problem with your primary billing method and to put it on hold
There is no problems with my debit card or PayPal account
Please open a ticket as I cannot apply to jobd
Apr 17, 2024 12:22:38 AM by Swapnil G
Same problem i am facing
Error :
Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.
I tried many times But still have issue to buy connects even i tried to pay for upwork plus but not succeeded , please solve this problem
Apr 17, 2024 12:40:28 AM by NikolaS N
Hi Swapnil,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 17, 2024 01:47:35 AM by Md Torikul Islam L
Hey I am new in Upwork family. I am sorry to hear about the trouble while purchasing Connects. Did you tried to purchase connects by your Upwork balance? Also you can try with Payoneer Mastercard.
Apr 18, 2024 02:25:15 AM by Rajat V
Hello,
I am unable to buy new connects from my account. This Issue is coming - Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.
Please Help !
Rajat
Apr 18, 2024 05:11:14 AM by Pradeep H
Hi Rajat,
I am sorry to hear about the trouble buying Connects. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
Apr 18, 2024 07:06:11 AM by Rajat V
Hello Pradeep,
I tried clearing Cookies and Cache in browser and also tried with different brower but still I am unable to buy connects. Kindly Help !
Apr 18, 2024 08:29:14 AM by Luiggi R
Hi Rajat,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 20, 2024 12:05:50 AM by Humza K
Hi,
I am facing issues as below due to my account not being reviewed even after multiple days:
1. Payment method not active.
2. Billing method not ative.
I have uploaded my documents and they have been verified once before also.
Apr 21, 2024 07:17:02 AM by Humza K
Hi Arjay,
It has been more than 24-48 hours. Can you please take up this issue with the support team?
Thankyou.