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ยป Forums ยป Support ยป Re: Buying Connects
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4fc1b224
Community Member

Facing Issue in Buying Connects

Hi, 

 

I have been trying to buy connects and have tried different payment methods but seems nothing is working.

 

I don't see a way to directly connect with the support team.

 

Please help..!

ACCEPTED SOLUTION
PradeepH
Moderator
Moderator

Hi Sandeep,

 

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions youโ€™re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If youโ€™re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you

Pradeep

Upwork

View solution in original post

1,090 REPLIES 1,090

I'll be more than willing to assist, Muhammad.

 

Could you please tell us more about your concern so we can assist you more efficiently? We'll look into that and help you accordingly. We're looking forward to your response.

 

~ Arjay
Upwork
ac82f6b4
Community Member

Thanks for your clarification, my Visa expired last year and I must find someone to help me buy more connects, though I was asking to advise this person on what to expect just in case, thanks for your time, warm regards.

Kermit Blair

e881782d
Community Member

Hi im new to upwork and run out connect, so i cant apply job that i believe that im qualified. How to get connect

ArjayM
Community Member

Hi Friday,

 

I love the positivity and eagerness to get hired. Also, showing potential clients you are serious about your business and invested in building a working relationship with them will bring you closer to landing your first job. Connects are an investment toward your freelance career.

 

I'm sorry to learn that you ran out of Connects. There are three ways to get Connects on Upwork. You may want to visit this help article to learn more about them. Best of luck!

 

~ Arjay
Upwork

Hello there, I am new to upwork and I only have 2 connects remaining . I want to buy connects and I already link my bank account to my profile , yet why I cant proceed in buying connects? whenever I try it shows to choices-- "payment card and paypal". I wonder why i cant buy connects after i link my bank account. PLEASE HELP ME 

**Edited for Community Guidelines**

 

In addition, this also shows when i tried to buy connects.... 

95c30f63_1-1710005128341.png

 

Hi Lisette,

 

The bank account you linked is for withdrawing your funds after getting paid. You must add a billing method to buy Connects, which can be a PayPal account or a credit or debit card. You won't be able to use your bank account as a billing method. Feel free to check this article for more information. 

~ Luiggi
Upwork
95c30f63
Community Member

Hi luiggi, It's been 2 days already and i still cant submit proposals due to my connects. I want to buy connects but I tried already to add my billing method but still it didnt work. Whenever I was redirected to my bank and was able to provide my OTP, after that it was back to then billing method again and I need to fill in again my bank account. It keeps on getting back from the start after being redirected to back and after I provide the OTP. What is the problem? Please help me with this because i really need to buy connects and submit a proposal. 

 

95c30f63_0-1710227329201.png

 

Hi Lisette,

 

Thank you for following up. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
95c30f63
Community Member

Hello Nikola,

 

In addition, I did not linked any bank  account to my settings. please help me 

thank you.

62a6942a
Community Member

"We found a problem with your primary billing method and to put it on hold. Update it now."

I already updated the payment method, but still no solution.

How can you solve this problem?

ArjayM
Community Member

Hi Patricio,

 

I've shared your report with our support team and raised a ticket to give it the attention it deserves. One of the team members will contact you on this page with more information and further assistance.

 

~ Arjay
Upwork
rkitact
Community Member

**Edited for community guidelines**

Hi Arun,

 

I checked the transaction in your account and found that it has been declined. Please get in touch with your card-issuing bank so that they can look into the specific decline error.

~ Joanne
Upwork
rkitact
Community Member

Hi Joanne,

Thank you for your swift response.

I've used the same debit card on various platforms like Amazon, Myntra, Paytm, and Zomato without encountering any issues. It initially worked on Upwork a couple of times, but then stopped. Given that it's only an issue on Upwork and I've had successful transactions in the past, I don't believe it's a bank-related problem.

Could you please provide further guidance on resolving this matter?

Thanks,
Arun

Hi Arun,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
mikimaus1
Community Member

I can't buy connect. I keep getting this message: Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

Hi Milan,

 

I'm sorry to hear you are having trouble buying Connects. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
seifmo
Community Member

when i want to buy connects , it tell me "Your account has been limited. Please contact customer support."

Hi Seif,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
jigneshdabhi
Community Member

I tried Visa (Derbit card)

Still get an issue 

"You have not set up any billing methods yet.

Your billing method will be charged only when your available balance from Upwork earnings is not sufficient to pay for your monthly membership and/or Connects."

Hi Jignesh, 

It looks like your previous billing method was declined. You can try adding a different billing method to your account to be able to purchase Connects. Kindly also refer to the email support ticket that the team sent you for more information about your concern. 


~ Avery
Upwork

We found a problem with your primary billing method and to put it on hold. Update it now.

Screenshot (336).png

 

 

 

Hi Sadaqat,

 

I am sorry to hear about the trouble while adding a billing method. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep 

Upwork
25f88f5f
Community Member

For the last few days I am trying to buy conections.... But I cant.... I dont know why can't I????

Hi Raj,

 

I checked your account and saw that the transaction has been declined. You might want to reach out to your card- issuing bank to check on the specific decline error. 

~ Joanne
Upwork
8fe9278f
Community Member

I am getting this error" We found a problem with your primary billing method and to put it on hold. Update it now."

i tried many ways..same result..paypal also wont work..how do i resolve this issue.

Hi Kanth,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
d5970c9a
Community Member

I am gettingbtge following message 

We found a problem with your primary billing method and to put it on hold

 

There is no problems with my debit card or PayPal account

Please open a ticket as I cannot apply to jobd

ArjayM
Community Member

Hi Gerard,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

 

~ Arjay
Upwork
052e1889
Community Member

Same problem i am facing 
Error :

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

I tried many times But still  have issue to buy connects even i tried to pay for upwork plus but not succeeded , please solve this problem 

Hi Swapnil,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
541ffb62
Community Member

Hey I am new in Upwork family. I am sorry to hear about the trouble while purchasing Connects. Did you tried to purchase connects by your Upwork balance? Also you can try with Payoneer Mastercard.

singla_sunil88
Community Member

Hello,

I am unable to buy new connects from my account. This Issue is coming - Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

Please Help !

Rajat

Hi Rajat,

 

I am sorry to hear about the trouble buying Connects. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

- Pradeep

Upwork

Hello Pradeep,
I tried clearing Cookies and Cache in browser and also tried with different brower but still I am unable to buy connects. Kindly Help !


Hi Rajat,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
08b1521a
Community Member

Hi, 

 

I am facing issues as below due to my account not being reviewed even after multiple days:

 

1. Payment method not active.

2. Billing method not ative.

 

I have uploaded my documents and they have been verified once before also.

ArjayM
Community Member

Hi Muhammad Humza,

 

I see that you reached out to our support team and raised a ticket about your financial account concerns. Please allow them 24-48 hours and you will get an update on your ticket here once your case is thoroughly reviewed. 

 

~ Arjay
Upwork
08b1521a
Community Member

Hi Arjay,

 

It has been more than 24-48 hours. Can you please take up this issue with the support team?

 

Thankyou.

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